brought my vehicle in because I needed a new fuel injector. They told me it would be about $200. Call me back later in the day and said it was actually only $164. Picked up the car and drove it for the first day and it seemed to drive fine. On the second and third day I had issues of loss of power, stalling, idle going up and down sitting at a signal. With the hood up and the vehicle running you could hear a whistling noise. Brought it back for them to check out the next day. Got another call from Clark the owner saying that "when I pulled off the rail the O-rings for fuel injector three and five came off and it was kind of an issue. "I" must have broke/ripped them putting it back. That will be $40." When I went to pick up the vehicle again I asked him "is it normal to NOT replace O-rings on a 13-year-old vehicle with 141,000 miles?" His response was, "I didn't look at them. The new fuel injector had new o-rings." So, two more days of inconvenience and another $40. It's not even the $40. It's the principle of not using "common sense" IMO. Making a phone call for add on work that may be needed and may affect a warranty for work is normal.
Was the $40 for labor? O-rings? Both? I have no clue.
The "work order" is the most basic undetailed, unprofessional "work order" I have ever seen. No company name, address or phone number. didn't put my name or number on it, no year or make of the vehicle (just the model), not my signature.
He wasn't a bad guy. I just think this situation wasn't handled with integrity and could have/should have been. If you want repeat business, you don't tell the customer, "I must have ripped them putting them back." And then charge the customer for your mistake and also for not just replacing something inexpensive that's possibly 13 years old in the first place. It seems like he thought the sound of "It was only $164" was better than doing the job efficiently
Lastly, if you run a business that is "cash only" and you call a new customer to tell them their vehicle is ready You might want to tell them that you are Cash Only on the phone instead of when they come to get their car. Thats basic business 101.
Again, Clark seemed nice, but the business wasn't all that it should have been. read more
