Josh was amazing. They worked with me on a cash deal, helped save money on after-market, salvage…read moreparts and got my price where I needed it to be!!!

I've taken my truck here twice and I can honestly say that Josh is great!…read moreGreat customer service, fair prices and very honest! I will continue to give them my business

Generous and kind auto repair shop…read more I was driving from TX to NH when my SUV started vibrating and jolting in TN. Every auto repair shop I called along 81 told me they couldn't take me without an appointment. Luckily I reached Fix It Rite Auto and they made a spot for me to come in during their lunch break. They quickly diagnosed the issue and gave a simple fix and I was able to get back on the road to NH with zero issues. I would highly recommend them to anyone having auto troubles in the area.

You are expecting a professional experience, however the recommendations and the repairs we subpar…read moreat best. In addition, after the repair the owner will expect you to pay for a poor repair. I prepared for a trip and wanted a compete service to my brakes, well, on my trip the brakes were constantly on the rotor causing my wheels to be black as coal when I reached my destination. when I returned and pointed out what happened, the owner recommended a caliper repair, which didn't solve the problem. Needless to say, the business will not stand behind their work. I do not recommend getting my auto repaired there.

Great folks to work with, I had two small dents on the front of the hood from a roof contractor…read morehitting it with his ladder. The shop pushed them out from the back of the hood and you can't tell they were ever there. Amazing work, highly recommended!

The staff was amazing and they did an awesome job on fixing my dent! Most definitely coming back.read more

I've been here twice and both times I've received exceptional service…read more Pros: Honest (they aren't going to do something unless it can be done right - experienced this myself with them) Understandable explanations of what they found and options for repair Respectful Reasonable pricing Communicative Cons: Sometimes over-extend themselves but that can happen anywhere and may be due to emergency situations Finding a good mechanic shop at reasonable prices is a challenge in any city. Glad to have found these guys!

My name is Eddie Keplinger, I took my truck to Orileys auto parts let them check the alternator ,…read morethey told me it was bad.(they didn't charge me anything!) I also HAD car shield ( more like car shaft!) They are a joke!! They have a 10 million dollar lawsuit on them! I recommend never get car shield!! After I got took for 1,000 dollar. Browns Mill Auto told me I needed to bring almost 200.00 more... They never contacted me or anything, I never signed any paperwork. I got took for a total of 1,176.00 ( total from both Car shield and browns mill) All I can say is you better watch some of these garages they will take you too!! The man that works there told me that car shield wanted to send them a used alternator for my truck. All I can say is do it at your own risk!!!

I've been here a couple of times. Each time I made an appointment (for exhaust work) and they got…read moremy truck in on time the day of, and finished in a reasonable amount of time. The communication was great with the owner calling me during my first visit to clarify something they ran into and verified with me how I wanted it done, along with the text reminders before the appointments to confirm I will still be dropping off the vehicle. On top of that the have always been polite every time I have came to make an appointment, and the prices for the labor are very fair. I'll be returning to them for all my exhaust work.

*****DO NOT RECOMMEND THIS SHOP FOR MECHANICALS REPAIRS******. They done fine on a quick service…read moreand brake Job to my husbands truck, but the repairs to my sons vehicle never got done. My son called before taking his vehicle to this shop. Explained what happened and that it was not running. Steve that owns the shop assured him they could work on it, and we had it towed down there. It was there almost 2 months!!! And we finally had it removed and taken to a dealership. From the beginning we had to call and be told that he was busy. They was working on it, and Steve would call back. Which he done twice in 2 months after multiple requests. We were told it was the aftermarket security system. Approved removing it. That didn't fix it. Then was told it was the ECM which it took almost a month for him to determine and locate. This part came in and then was told it was the ignition relay. But he hasn't even put in the ECM to make that determination. He also priced the part at over $250 above his cost and not the standard 25% markup. The delays he blamed on the aftermarket ECM company, but I called and asked and he had been lying about everything from purchase date to their process. We received multiple stories over multiple weeks. And each time it was a new lie. Luckily I had documented each conversation and price quotes or lie told. Because when my son went to have it towed to another shop. Steve tried to charge him for a battery. I advised he didn't approve that. When we got there the battery that was in it and was showing charged at 100% when it was towed there had been removed, and was a completely different DEAD Battery. They also removed a headlamp relay from the vehicle which was a $144 part through the dealer. I have called to talk about refunding my son for relay and battery, and NO SURPRISE, he will NOT speak or call back. Absolutely DO NOT RECOMMEND THIS SHOP!!!

My car died climbing Sam's gap coming from NC into TN. We…read morelimped in to the Tennessee Welcome center and after determining that we could still move and did not need a tow, they advised to go to Jerry's Auto Service. We did and Jerry and Eric quickly diagnosed, helped provide a solution to my issue and get me and my wife on my way. If you are in or near Erwin TN and need auto service of any sort, I cannot recommend any location more highly.

These people are thieves, I took my truck in for a tune up I bought the parts myself they did…read morenothing but replace the distributor cap and returned the parts for a refund. Don't waste your time with these jokers.

Great work, fantastic communication. our insurance company rep suggested them and we could not be…read morehappier. In fact had a question about the AC didn't seem cold and Bill (owner) said to bring it right in and they would look at it. Filled the freon and out the door we went.

If you want to be called a "b*tch" (as a woman) and have your "quote" be quadrupled, go see Bill!!…read moreHorrible service, told us from the second we pulled up he could "smell it on us" that he shouldn't have taken our car in. DO NOT take any vehicle here. I have never received words and actions as vile as his from a business. They also took 2 weeks to "diagnose" the car, and still didn't have a clear explanation.

Had my honda fit serviced for non working ac July 2026. I was perhaps a little distrustful, having…read morebeen over charged by a previous auto shop. I have to say I was pleasantly surprised. The owner was honest, quick and professional and explained everything in detail that even I could understand. An honest mechanic is a rarity these days and I highly recommend this place. The price was very reasonable and the guarantee of 24 months or 2 years was double the industry norm.

Had my car serviced there. Beyond expectations with communication and service. Would highly…read morerecommend.