I had a good experience with JC Toyota. I worked with Jordan Dixion and he was a pleasure to do…read morebusiness with. Very professional and patient. He's not pushy and listens to you. I feel he has your best interest in mind. He got me the car and price I felt was competitive. He went over all the technology and set up my devices for me. I would recommend him for someone who will take care of the customer with integrity.

Terrible Value. Test drove what used to be a great subcompact car that now has several issues from…read moreprevious owner abuse. Sales associates are friendly and welcome inspection and honest feedback, but the dealership wanted over $3000 for a 2008 subcompact with rotted window seals and a Check Engine light. Obvious sign of crooked management. I do not recommend shopping here.

Deceptive sales bordering on fraud. You will NOT, get the deal you were promised. There may or may…read morenot be some fine print that justifies it if read a certain way, under the light of a full moon. You still need to go and let their sales guys spin you. Go on take the test drive, don't check Consumer Reports for the Rogue. Just wait right up until they give you the final, final price... Then walk out. Because driving by in a brand new Toyota will be the best feeling you will get at a Nissan dealership. It was so good, I had to give this place *TWO* stars.

BEWARE of dishonest sales practices. They do not honor their internet prices. They tried to…read moreincrease the price 12.5% from the internet listing. Don't waste your time with their bait and switch practices.

Do NOT buy an Acura or have it serviced at this location. They are completely incompetent and…read moreunprofessional. I called a week ahead of time to have my MDX serviced. After a 10 minute hold I finally got it scheduled for the following Thursday at 2. Pull into their service center and sit there for 20* minutes while people check their socials - finally another tech comes up and takes my info...there is no appointment on their books for me and it'll take at least 2 hours to get an oil change...on a Thursday morning...oh, and it wasn't the phone quoted price of $80 but would be a minimum of $120 Went right up the road to Take 5 - did a fantastic job and replaced a few filters all for less than this dealerships $120. Don't trust them with your vehicle.

We knew what we were looking for and Lucas was helpful to locate the vehicle we were in search of…read more No hard sales tactics and informative with specs and warranty details. We drove away pleased with the service provided. We were also happy with the value for our trade in.

After searching through used vehicles for the last month do to current high price used cars, I…read morefound Johnson City online. They had a vehicle I was looking for with car fax which was important to me. I had a 2.5 hour drive and was able to negotiate the deal I wanted by phone with Ashley. As I didn't want to waste most of the day if it wasn't gonna happen. Most reasonable salespeople I have dealt with in the last month of looking. Blade is the actual sales guy at dealership. Ford Escape was exactly as advertised and looked immaculate. Thank you guys for your superb customer service and prompt replies.

we test drove a car and salesman says that's the way brakes are suppose to be and idk anything bout…read moreother cars other than fords. 2 weeks later we take car back and service department says we shouldn't have to pay for the brakes but sales wouldn't do that and I've got the run around for two weeks now. Glen is over sales and is worthless and doesn't listen to anything and only wants more money from you. I will not buy another vehicle from them .

We like them a lot "people" wise. Have bought several cars through them over the years and service…read morehave always been excellent!!! Great selection of used (and new of course) cars, and they update their inventory quite often. Price wise, they are also very competitive. Their idea is to set the price of their cars as low as possible while handling the tricky part of earning a profit after all is said and done and all expenses paid. The "only" thing bad about them I can think of top of my head is they deal with an aftermarket warranty company called GWC Warranty and they are an awful company to deal with. Couple years ago one of the vehicles we bought there had a problem within 1-2 weeks. We dropped it off at a repair facility and we find out that he warranty won't cover because the car has not been properly maintained?? Approached Friendship Hyundai to see if there's anything they can do considering that any maintenance done to honor warranty service should be in the books by them and yet there was nothing I can do. Spent $3000 on the extended warranty and other problems have surfaced that I had to personally deal with were not covered because there is no proof of maintenance. Again, at this point our new to us car was only fresh off the dealership lot not even 2 weeks. Soooo!! If you buy a car here (which I still whole heartedly recommend), do not opt out in an extended warranty through GWC warranty. They are a shady company and I am shocked that this dealership does business with them.

DO NOT DEAL WITH THIS DEALERSHIP. We went to purchase a car, dealt with Kevin Utsman as a…read moresalesperson. Found the car we wanted and started negotiations. Of course we went back and forth until the manager Cody came in. My husband and Cody went back and forth, came up with an amount we agreeded on, and shook hands. A few minutes later, papers were printed and put in front of us to sign, never going over figures with us. We'll, those figures changed by $3000! We never received a copy of the papers until a week later and saw the increase. Such fraud by this dealership.

Excellent experience every time. Tierra in the service department goes above and beyond--highly…read morerecommend Smart Auto!

Bought my car there and Shelly was my sales person. She was amazing! I was disappointed because I…read moredidn't think I'd be able to get the car I wanted but I left in the car that I wanted and I LOVE IT!!! Shelly was very patient (I'm not the easiest person to satisfy) and I tend to sometimes be a little hard on my reviews but I can honestly say that I have absolutely NO complaints when it comes to Smart Auto and their staff. My car was financed and I drove out of the lot in approximately 2 hours of arriving but I test drove 2 different vehicles and wasn't sure what I wanted when I first showed up. The man that done my paperwork and finalized everything(I apologize, I don't remember his name) was great as well. Tyler is also an awesome salesperson to talk to. My son and my sister have both bought vehicles through Smart Auto but Tyler was their seller, he was busy when I first went but I have to say....Shelly done a great job, no disappointments whatsoever!!!! Keep up the great work Smart Auto!!! You are all awesome in my book! I haven't dealt with the service department yet but will be very soon for normal maintenance. I will be posting my opinion on them as well.

Everything seemed great. My daughter and I purchased a used 2018 Honda Accord Sedan - no warranty…read more I know! The dealership knew full well that there was a class action lawsuit against Honda. The lawsuit alleges that Honda sold vehicles prone to engine overheating, misfires, and premature wear due to a coolant leakage defect. My grandson, who was with us at the time, has Autism and has to ride in this vehicle. Since my daughter drove the car off the lot a couple of weeks ago, she has had nothing but trouble. Of course, Wallace says there is nothing they can do. :( They should take the car back and give us a refund!!! That is what they should do!!! Coolant leaks into engine components, causing overheating, loss of power, and contamination of engine oil. She has experienced all of the above, including continuous jerking. She visited Honda's dealership in Kingsport and was told there wasn't anything wrong. We will go again on Thursday and see what they say. Stay away from Wallace Imports of Johnson City. She is driving a rental car because she is so scared to drive her own. We are out around 18,000 dollars that we did not have! :(

My daughter took her Subaru Impreza Outback in for a check due to a noise. They diagnosed rear…read morewheel bearing replacements and did the work, job took more time than planned and the shuttle arrived 2 hours late to pick her up. Two minutes into the drive home and the rear caliper on one side was not bolted in place. She drove it home slowly and called them the next morning. They did pick it up the next morning and shuttle her later that day. They said it was a fluke but I wonder. She lost an extra day of work. They also did not listen to the other directions she had given initially so we will be taking it to a local shop to get the other things handled.

Johnson City Mazda was a pleasure to do business with. I felt no pressure salesman like at other…read moredealerships. I wasn't actually at Johnson City Mazda to buy a new vehicle. I was here to have my sister's vehicle serviced. So I was out walking around looking at vehicles at there inventory for a future purchase. I remember when my sister bought her new car there and how professional and she wasn't being pressured. The crew there really makes you feel welcomed. Well let's say I was really interested in a 2023 Cadillac XT5 so I simply asked Brandon Browning to work the numbers they came back with some great looking numbers that I couldn't say no. Needless to say I now own my Cadillac. So if you're looking to buy or browse for a new or used vehicle with no pressure sales. Johnson City Mazda is the place to go. I know my next purchase will be done at Johnson City Mazda.

I had the worse experience at this dealership. I tried to buy a car from Ethan for a week and when…read moreI showed up late for my appt he wouldn't let me see the car. I was prepared to put a down payment ($3,000) on a $8,000 vehicle. I was so hurt by this action of not letting me see the car. He told I couldn't Because someone else was interested and was coming to see it in an hour, I was so devastated that I started to cry. Then my sister told them we had a cash down payment so he let us but still told us we would be second in line to buy the car because we didn't tell him we were still coming to see the vehicle. I do not recommend buying a car here. Or at the very least DO NOT MISS YOUR APPT. I recommend AUTO NATION in Johnson City and ask for MARK! Tell him I sent you!! He sold me my Cadillac which I love!

My husband and I just purchased a new 2026 Subaru Crosstrek with a trade-in and this was the best…read moreexperience with a dealership we ever had in our lives and we saw plenty of dealerships in the last 50 years.. Starting with the first communication which was Ms. Holly, with the meeting and paperwork with Ms. Erika and the finances documentations with Mr. Joey. All 3 of them were professional, knowledgeable, customer friendly and they all went the extra mile to please the customer by explaining every detail we asked. They also have a follow up after the sale making sure all is going well. Thank you all, we love our new car and will recommend your company to everyone I know they are looking for a vehicle. This dealership staff is doing a win-win for everyone, they are fair, trustworthy and want to keep customers long term. We came from NC here and we both are impressed with everyone's service and we highly recommend them.

What could improve? The communication and knowledge of staff. My fiancé recently got a car from the…read moreused dealership, and the man who ran the deal said he'd be MAILED a new tag for the car. They TOOK HIS OLD TAG, it's been over a month and no new tag in the mail. He just went to the county clerk office, only to be told he now has to file a police report that his tag was lost or stolen before he can get one. Dude was all over the place during the buying of the car anyways and kept going back on what he said he would do or not do. Second time my fiance has tried this place, second time he's been screwed over because their employees are incompetent.