My husband and I just purchased a new 2026 Subaru Crosstrek with a trade-in and this was the best experience with a dealership we ever had in our lives and we saw plenty of dealerships in the last 50 years.. Starting with the first communication which was Ms. Holly, with the meeting and paperwork with Ms. Erika and the finances documentations with Mr. Joey. All 3 of them were professional, knowledgeable, customer friendly and they all went the extra mile to please the customer by explaining every detail we asked. They also have a follow up after the sale making sure all is going well. Thank you all, we love our new car and will recommend your company to everyone I know they are looking for a vehicle. This dealership staff is doing a win-win for everyone, they are fair, trustworthy and want to keep customers long term. We came from NC here and we both are impressed with everyone's service and we highly recommend them. read more

Wallace Subaru - Auto Parts & Supplies Near Me - Johnson City, Tennessee

What could improve? The communication and knowledge of staff. My fiancé recently got a car from the used dealership, and the man who ran the deal said he'd be MAILED a new tag for the car. They TOOK HIS OLD TAG, it's been over a month and no new tag in the mail. He just went to the county clerk office, only to be told he now has to file a police report that his tag was lost or stolen before he can get one. Dude was all over the place during the buying of the car anyways and kept going back on what he said he would do or not do. Second time my fiance has tried this place, second time he's been screwed over because their employees are incompetent. read more

I have been to Wallace Subaru in JC a few times now for routine maintenance on my 2022 Forester. Each time the members of the service department were friendly, efficient and professional. I recommend this business, read more

I work at a separate company, and one of their employees, Michael Harshbarger, is a regular customer. Very, very long story short, Michael has created many problems by trying to strong-arm people into going to the dealership, both with our staff and our other customers. If you tell him you're not interested or try to end a conversation, he starts trying to undermine either you as a person or the car that you drive. It's so bad that we've had to ban him from the location. I decided to make a phone call to the dealership to report this because it's made Wallace as a whole have a very bad reputation. When I got on the phone with the manager, he could have cared less about an ant on the side of the road than what I had to say. He then got very defensive and started throwing insults at me for even making the phone call, as "it didn't happen on company property, so I don't know why you're talking to me right now." DO NOT go to this dealership, but if, for some odd reason, you decide to ignore the warning, watch out for Michael. Personally, I will never go to a Wallace dealership of any kind again, and neither will any of my coworkers. I typically don't even take the time to write out reviews, and I'm a very chill, level-headed guy, but the way they treated me was truly unbelievable. read more

Great service department. Had to have AC repair on daughter's Forrester. They were very thorough and kept me updated on the work.

I received a letter from this dealership stating they would pay me "well above market rates" for a trade in. The first offer they came back with wasnt even market price. "It took a lot of doing", and they eventually got me to the price I was looking for. BUT, there's always a catch. They tried to sell me a Crosstrek for over $40000, for which another dealership told me they had the exact same car on their lot listed for $32000. I highly recommend NOT wasting your time here. read more

went there a week ago, the salesman drove our vehicle that we wanted to trade in to the used car department to be looked at, to come up with a number for our trade in. They offered us less than half the Kelly Blue Book appraied it at! We decided to leave. The salesman wouldn't give my husband back our car keys!!!! I had to threaten to call the police! read more

I bought a 2016 kia with 85,000 miles on it. I was looking for a car to take on road trips that was going to be depedable. It was in my price range and under 100,000 miles. Surely it would last me at least a couple years. I was offered a extended warranty several times which i passed on because I know people who had them that did not pay for repairs that was covered, and I was buying from a dealership that should have inspected the car for the price I paid. I wanted to finance through my bank but was told they could do it at the dealership and they would charge another $500 if I took it to my bank, later I found out they charge $899 doc fees. After less than 1500 miles the engine blew up! I took the car to Beckly West VA. and was on my second trip to Ashville NC. when the car died. Cost $6400 for motor $80 for tow. Just learned the high pressure fuel pump is going out. I thought maybe I just had really bad luck until I started finding other people with the same issue with Wallace cars. I've bought many cars, and this was the worst experience every. Everyone has to make their own minds up, but I would never recommend Wallace to anyone!!!! read more

I came today to get the second Subaru I have bought from Wallace serviced. I called last week. Made appointment. Came today and the service desk had me down for a oil change and tire rotation. I made the appointment last week for my check engine light being on. I was told they would not be able to do anything with my car as it was so late in the day. They cleared the check engine light and told me if and when it comes back on to call and come by. This check engine light is for the Cam shaft. This has been an ongoing issue with my car since the last time I got my car serviced at Wallace in the summer. I was told today it is due to dirty oil. At this last appointment in the summer I made my appointment online. When I showed for the appointment I was told I did not have an appointment despite several text reminders about the appointment. The person at the service desk told me not to book online as that system did not communicate with the system they used but they could work me in. Upon leaving this appointment my check engine light came on about two miles down the road. I immediately called and returned to the service department to be told it was my cam shaft. That this was due to dirty oil. So I have been two times to Wallace to get my car serviced. Took time off work and time out of my day to do so to leave there two times without any resolution to my issue other then being told it is due to dirty oil. To say I am disappointed to leave with my car still not repaired despite the fact that I have explained my car is showing all the symptoms of the cam shaft not operating correctly is an understatement. I feel that Wallace is delaying the fix as my car is still under warranty. read more

My active duty military son broke down near this dealership trying to get home from Thanksgiving holiday. He decided to trade the broken car in on a new Subaru so he contacted this dealership, inquired about the car he was interested in that was listed on their website for the asking price equal to MSRP. They told him that was the price over the phone and they would work with him on his trade in to make the deal the best they could for him. He paid for a tow truck to haul his car to their dealership and when he arrived, the purchase price of the new car went up $6000!!! I guess Subaru doesn't allow them to list cars on their website at prices above MSRP so they keep that as a little "SURPRISE" for when you arrive! My son (remember is a stranded active duty serviceman) was already out two nights in a hotel and a tow bill waiting on these guys to be available. He contacted another Subaru dealer a few miles away and they agreed to sell their car (identical to the one at Wallace) for MSRP and assured my son that they don't mark their cars up like that! We know times are tough in the car business right now but trying to take advantage of someone who devoted their life to service of our country with deceit and lies is VERY UNCOOL!! On top of all of that, they offered him only the $500 trade in allowance that they offer as a bonus on all trade ins for his car! The car was having engine issues and he knew he wouldn't get much but this was further insult. To be fair, they came down $3000 to a price of $3k over MSRP once they knew he was going to walk away. The end of this story is that he had to rent a uhaul truck and trailer, haul his car to a different state and dealership and they made him an awesome deal on a new Subaru (NOT ABOVE MSRP), treated him with respect, gave him a loaner car until his new car arrives in two weeks and gave him $1000 for his trade in. My review is to let you know that if you see a price online or hear one over the phone from these guys, don't trust that! Get it in writing before you show up. It cost my son a tow bill of $160 and a night in a hotel (because they kept him there too late for him to get a uhaul rental that evening and move on to the other dealership) just to go to them and be yanked around. Honesty up front would have saved him time and money and certainly would have been the right thing to do from the start! Then, they called him the next day to ask if he bought the car elsewhere and wanted to know about the deal he got and where he got it! Yeah, NO! Not telling you guys about that! Very disappointing!! read more

I had new tires put on and balanced at the dealership and despite my car driving great, not long after this I had a tire pressure sensor go bad and read "low tire pressure" despite all the tire pressures being normal. These sensors last about 10 years and my car is about 10 years old, so it could have been coincidence, but Wallace replaced the sensor at no charge just in case it could have been possibly caused by them during the tire change. This was the right thing to do. They took care of me and I will continue to give them my business. read more

Jeff and Austin are amazing to work with!! Subaru knows how to treat people when looking to buy cars. They are patience, kind, fun to get to know and are not pushy or demanding your sale that day. They allow you to really, understand the car without feeling like they are bearing down or trying to sell you that moment. I appreciated their patience as I took 4 months of research and back and forth between different dealers to figure out what car I wanted to buy, I ended up going with my Subaru Crosstrek because its an awesome car. And because Jeff and Austin. They didn't call me 500 times to see if they could earn my business, they didn't send me hundreds of emails asking if I wanted to come back in. They did the opposite, which was amazing! They answered my questions when I had a question, they let me test drive the car for as long as I needed to, to understand the car. They trusted me and my husband and made us feel like we mattered. They treated us like friends and family, which goes a long way!! So go buy a car from Subaru Wallace and Jeff and Austin if you want an easy going, laid back experience without someone pestering you all the time. They treat you like family and make sure you are happy. We got the deal we wanted on the car we wanted, even though we didn't think we could initially do it. They made it work. They also have been VERY helpful AFTER we bought the car. It wasn't just ignore you treat you like crap because you already purchased the car. They once again treated you like family and took care of us. And that is very important and extremely helpful and wonderful! And if you are hesitant because of a bad review, don't be hesitant because Subaru Wallace is there to take care of you. And, you have to realize that, that person clearly didn't understand the "fine print" or the sales usually are only on "certain cars". Subaru Wallace will give you a great deal just don't be rude because that won't get you anywhere. Just remember there's probably fine print on a commercial sale, or a website sale, don't just assume it means every single car. Because Jeff and Austin and the entire Wallace Subaru Team is outstanding! And we are so thankful we bought from them and made it so easy to buy a car! It was comfortable, relaxed, informative and an easy car buying experience. So thank you!! So very much! Thank you Wallace Subaru and Jeff and Austin!! read more

purchased a 2022 ascent that should be getting 20/25 mpg as per window sticker. however is averages 17 mpg. HAS never achieved sticker mileage. Wallace Subaru says there is nothing wrong....performance as expected. Think twice when deciding on dealership and car to purchase. I would give a rating of -10 if that were available. read more

I have to admit I was a bit shocked to see the string of negative, one-star reviews for this dealership! First, I am not an employee nor am I related in any way to anybody at this dealership. I am a legitimate repeat customer, though. Given my experiences at this dealership both with buying new vehicles, trading in a Subaru and dealing with the service department, I felt I needed to make a review! My first experience with Wallace Imports Subaru came in the Summer 2016 when I was looking for a car for my son. He wanted a very specifically equipped WRX that needed to be an automatic, too. I searched several local dealerships using the Subaru website to check inventory and came across Wallace. I reached out via the ePrice feature and eventually talked to a salesman named Beau Hicks. Beau gave me his cell number and email and kept in constant contact with me regarding a WRX that was en route to them. He gave us a price that no other dealership beat. That price didn't change when we visited the dealership to sign the paperwork and take delivery. We also had no high pressure tactics with the financing manager either. Everybody was extremely friendly and made us feel like our business was valued and appreciated. This was a completely hassle-free experience from start to finish and in the end Beau treated my family like we were friends of the family. A few months later, I was thinking about upgrading my Outback with a 2018 model, so I called Beau. He asked me what trim I wanted, color and equipment and said he'd order one for me to look at - no obligation to purchase. About a month later, the car came in and I went to check in out. I decided I'd be in the market to trade and Beau got me a great deal on my trade value, a great price on the Touring Outback and that was the second car I bought from this dealership and from Beau Hicks. Again, even though I had a different finance manager handle this from the WRX we bought earlier, I had no pressure to buy a maintenance plan. And once again, everybody I dealt with at the dealership was as friendly as could be. I felt like I was given fantastic customer service! Both times, Beau took me to meet the service manager and encouraged us to come in with any needs and assured us we would be taken care of, especially since we live 2 hours away. Just a few months ago, I experienced issues with my entertainment console in my Outback. I contacted Beau and he went straight to the service manager to ask about my issue. As it turned out, this was a known bug that Subaru addressed. They made a special appointment for me to come in on a Saturday to get the radio updated and Beau went out of his way to accommodate me. I had my car serviced while I was there, too and Beau was going to pay for that out of his pocket to make up for the inconvenience however that wasn't necessary as I'd already purchased the maintenance plan. But the gesture was gracious and appreciated. The service department got my radio updated and serviced the car and I was back on the road in a little over an hour. The entire time I was at the dealership, Beau had me sit at his desk and talked to me as a friend getting caught up. There was no car talk or sales talk. Bottom line, as long as I'm a Subie owner, and I expect that to be for decades to come, I'll go to Wallace Imports Subaru for any purchases and, more than that, I'll be seeing my brother Beau because I trust him, this dealership and their service department. They have been exceptional in all regards. read more

After all the bad reviews I could never trust this dealership. We went there with cash ready to buy and they had no new vehicles in stock. WTF read more

Slimy service department that does not know how to diagnose problems let alone fix them. I brought my forester in for heating problems and was met with a 2200 service bill that consisted of replacing the head gasket, replacing the timing belt, and changing the oil and spark plugs. None of these would fix the actual overheating problem and I did not take their recommendations. I still had to pay a 120 dollar diagnosis fee. Additionally they "fixed" my airbag, which was recalled by Subaru. The icing on cake was that the bolts holding in the passenger seat were found under the floor mats. If that is not gross negligence, I don't know what is read more

Friendly staff, good poeple not overly pressureing. What can you say it is a car dealership and sales is their livelyhood. I feel like their service department is a bit over prices but other than that I would suggest them to any one looking for a new or used car. read more

Three lies by omission today made us storm out. First, they had an unbelievable deal - $5000 over Blue Book - but it only applied on certain cars, which they left out even when we told them the car we wanted on the phone before coming to the dealership. Second, they said it was 0% financing for 72 months, but again, it was only on certain cars, and they knew we weren't interested in those. Third, they told us they couldn't get the car we wanted, which they could. We drove 30 miles up the road to it to find out that they had lied to us. Don't shop here. read more

Bought a used vehicle there and had the car less than 2 weeks and the A/C compressor goes out. They refused to even work with me on repairs.

HORRIBLE CUSTOMER SERVICE!!!! The 'master mechanics' do not know what is going on. Our 1.5 year old car is going back again today to be worked on for the 4th time today in 6 months for transmission failure. Random lights came on and one of the techs even told my husband he didn't know it 'had that light on it'. We also had problems with one of the salesmen right after this purchase when we were trying to purchase another vehicle (obviously before these issues). He didn't want our trade. Courtesy Subaru in Kingsport beat their best deal (by 2,500) and took our trade saving us thousands!! See ya Wallace! As soon as our warranty is out on the piece of junk you sold us so are we! read more