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Gateway Diagnostic Imaging

3.0 (2 reviews)
Closed • 8:00 am - 8:00 pm

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Jeremy Britten, MD

Jeremy Britten, MD

(1 review)

This review is more about Dr. Britten's office staff than about him. My husband was referred to him…read morefor carpal tunnel surgery on August 2nd. We were told his office would be contacting us to schedule an appointment. A week passed without hearing from them, so I called, only to be told they did not receive the referral. The person I spoke with took the referring doctors information and inferred she would contact the doctors office to obtain the referral. Another week went by and I called again. Still no referral. I, then, called the referring doctor and had them resend the information. Within a few hours, Dr. Britten's office called to tell me my husband would not be seeing Dr. Britten, but would need to see another doctor in the practice for his back. After arguing with her that the referral was for carpal tunnel and not back issues, she finally read the paperwork sent to her and discovered that I was correct. She then told me she would give the paperwork to Dr. Britten and they would get back to me. A week later, I called a third time to be told the paperwork had been given to the scheduling person to input into the computer and I would be receiving a call shortly with an appointment time. Another week went by, still no call. I ultimately called the referring Doctor and asked to be referred to another doctor. I received a call from the new doctors office within two days, and an appointment within a week. Dr. Britten may be a wonderful Doctor, but his office staff is extremely incompetent.

Gateway Diagnostic Imaging - diagnosticimaging - Updated May 2026

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