I went in just before Christmas, thought I had possible Covid . Tested positive for Flu . No…read morecomplaints, waited maybe an hr Was really sick , Doctor was great

I wasn't allowed to go in because I was a little stopped up... the seasons are changing and so is…read moremy nasal passage. I went in to get my ear examined because I felt a pimple that was very deep in my ear. I told them the issue and was told that it was just a wax buildup. Not pleased, feel like I wasted my time.

I need some medication and got excellent and quick care from Angela, Sabrina, Shannon and Liz. They…read morewere very friendly and helpful and listen to what I said

Angela stitched up my finger and had me on my way! Hopefully I won't have to return to Vital Care…read moreUrgent Care but if something else comes up I know where I am going.

Dr. Hamlett is one of the best physicians I have ever seen and been taken care of. She goes beyond…read morethe physical issues and expresses true compassion and empathy. I am grateful for her taking care of me. Thank you. Outstanding front desk October 24, 2025

Very friendly staff all the way around. The nurse that gave me a Rocephin shot and steroid shot was…read moreamazing!!!!. I have never had a Rocephin shot that didn't hurt. I didn't even feel her give it to me. Thank you nurse Helen Cavanaugh.

Fast and efficient. Healthcare practitioners seemed knowledgeable and communicated well with us…read morewhile we were there. Everyone was patient with my son who is 9 years old and had to have a procedure done on in his ear. The office was clean and people seemed happy to be there but were also empathetic. The office seemed extremely organized and everyone around us seemed proactive during my sons visit.

This was probably the worst health care experience of my life and all due to the extremely rude…read morefront office staff! The waiting room was packed and these ladies continued to LOUDLY cackle with laughter discussing food and candy and how tired they were. I over heard two people in the waiting room come in talking about experiencing nausea. For staff to discuss food is horribly inconsiderate! They also discussed office coworker frustrations. One of the ladies cut me off mid-sentence multiple times as I tried to explain various things about symptoms or insurance. THESE LADIES HAVE NO BUSINESSES WORKING IN HEALTHCARE! Do better! save yourself the additional pain and find another place to receive care.

I was seen at the 27th Street Vital Care Urgent Care office today. This is the second time I have…read moreused this facility and was not disappointed. All staff is very professional and get you back as soon as they can. The NP was thorough and the MA did a great job with X-rays and explanations. Then the NP came in to go over my visit and released me. I recommend this urgent care facility!

Walked in and only waited about 15-20 min. Very good staff but, only one physician…read moreIn office. She was thorough with caring attention for my elderly mother. Thanks so much, Brigitte, Liz, Nova and Dr Dustie

Front desk is super rude. You can't work in paperwork for some other task and check someone in…read more This person argued with me about my date of birth! I am certain I know my birth date better than someone trying to multitask does. Rude. Incompetent. One star only because there is nothing lower.

Wens the 9th I took my son there from college he was sick, went to a few drs where his school is…read more The Dr on call was rude to us was asking why we're not at his primary Dr? I explained the situation, she then was saying well he doesn't look sick? I then said well he has been sick for 4 days etc. He was not asking for pain meds he was asking for antibiotics because he was afraid he was making people sick at his school. She refused, she stated "well we can run test but the won't be back for 3-5 days. Then walked out? We have never had a bad experience but I hope to not have her again.

Misty is the best!! She was so professional, polished and personable! I think a promotion and raise…read moreshould be in her future!!

My name is Ben Meyers. I went to LabCorp's office in Aniline, Texas on Oct 30th, 2023, and was…read moreattended to by Misty, their outstanding nurse who conducted an INR test for me. Misty was sharp, informative, fast and friendly. She made the whole process a pleasure. I want t thank you for having such excellent staff to serve your walk in patients.

If I could leave no stars I would. Please take time to read especially if you're considering taking…read moresmall children here. I recently visited My ER with my 3-year-old son while out of town visiting family after he sustained a fracture to his arm while playing. Unfortunately, this was the worst healthcare experience I've ever encountered. To provide context, I've been in healthcare for 11 years, with 8 years as a NICU and pediatric nurse, and I now hold a Family Nurse Practitioner (FNP) degree. I understand the challenges of healthcare, especially in pediatrics, but the care we received fell far below acceptable standards. The visit started on a positive note. The medical assistant was kind, compassionate, and understanding, clearly experienced with children as he shared that he had three boys of his own. The x-ray technician was also kind and professional. However, the FNP who attended to my son did not perform an adequate assessment. She asked me to move my son's arm for her rather than conducting the exam herself. As a fellow FNP, I found this surprising--assessments are fundamental to providing care. The most traumatic part of the visit came when a nurse from the ER side arrived to apply a splint. She entered the room without introducing herself or explaining the procedure to me or my son. Instead of taking a moment to calm my scared and hurting child, she abruptly grabbed his arm. Naturally, my 3-year-old started screaming and resisting. As a former pediatric nurse, I know how important it is to communicate with children, explain what's happening, and even let them explore the materials to ease their fears. When my son resisted, she started yelling at him to stop moving and hold still. I intervened, reminding her that he was only 3 years old, hurt, and frightened. She then turned her yelling toward me, rudely telling me that he was "old enough to listen" multiple times. It was a deeply upsetting and traumatic situation for my son and me, and it escalated unnecessarily due to her behavior. To make matters worse, as we left the clinic, visibly shaken, the front desk staff showed no empathy or apology. Instead, when I confronted them about rolling their eyes and shaking their heads, they rudely responded, "How do you know what I'm shaking my head about?" This lack of professionalism and basic courtesy was appalling. It's clear this facility needs significant pediatric training if they intend to care for children. Medical staff must learn to communicate with both parents and children in a compassionate and professional manner. As of 12/3/2024, I strongly advise against bringing pediatric patients to My ER. If you are burned out in healthcare--whether as a nurse, receptionist, or office manager--it's time to find another path. Families seeking care deserve much better than what we experienced.

Update 5/16: Julie, the manger here, reached out to better explain their insurance process, which…read moreis confusing. She has resubmitted the claims as well as assuring us the staff would be better trained to explain the insurance process when a patient first comes in. Hopefully that will avoid future problems for others. I appreciate her kindness and help. This facility has separate insurance acceptance 495590 for urgent care or emergency care which I've never heard of. When I asked about this they assured me it's an old policy and they accept all insurance. They told my daughter the same thing. Her insurance just denied the claim for being out of network and the bill is 5k for a steroid shot and some prescriptions. She actually went in asking for urgent care, they decided to move her to ER "just in case" (?). The woman in billing will not call, and all you can do is leave a voicemail.

My family received exceptional care after our loved one's stroke, both in the ICU and in the…read moreregular rooms. The staff was compassionate, attentive, and made an incredibly difficult time much easier for all of us. We are deeply grateful for the kindness and professionalism shown every step of the way.

I the emergency through an ambulance to Hendrix, Medical Center, South and and they both treated…read moreme like I'm a drug addict and like I don't they gave me medication's are trying to give me medication's. That could potentially kill me or me have problems are on my allergy list. Those allergies list are made for people that have their allergies on where the doctor doesn't try to give you that that could potentially end up killing you or hurt and sent you I am never gonna give anybody respect as far as that goes. They don't know how to treat their All they know how to do is punch them through full of holes and not actually treat them.

Amazing pediatrician! Took the time to examine my child, speak with me about the current issues,…read moreand review treatment options. Excellent bedside manner. I would recommend him to all my friends

From the owner: From the time your baby is born, through childhood and adolescence, we are committed to providing…read moreyour child with quality healthcare and the access to care that you deserve. Walk Ins and Saturday hours now available.