We visited Dr. Ameeta Kapu's office for my 19-year-old daughter to establish care and refill her…read morebirth control for pre-diagnosed PCOS. The doctor required an ultrasound, presented as a routine alternative to a pelvic exam due to her virginity, but failed to inform us it would be coded as diagnostic, not preventive. This lack of informed consent led to a $1,128.20 bill, as our Cigna PPO plan didn't cover it, despite national average ultrasound costs being $120-$800 compared to the hospital's $1,880.33 charge. We were not warned of the financial obligation, which we'd have declined. Dr. Kapu promised a three-month prescription but gave only one month, requiring unnecessary follow-ups. The office's lack of transparency about costs and treatment plans was frustrating. Seek a provider who prioritizes clear consent and billing practices. We could have used Teladoc for free to get the birth control and not be required to do an ultrasound or exam but wanted to become established with someone local who we could trust. She also suggested my daughter try a Gluten free diet. When we asked her to explain what exactly a Gluten is, she told us to "google it" then she said bread basically. My daughter told her she doesn't regularly eat bread and Dr. Kapu then told her to eat lots of Gluten instead. WOW..... Nobody will help with this bill. The doctor's office refers us to the billing department at the hospital, who refers us back to our insurance company, who refers us back to the doctors office, and so on... We're seeking a family practice in Abilene, TX, independent of Hendrick Health System.

The best! Very professional, knowledgeable, doesn't rush you, and really listens. I highly…read moreRecommend Dr. Kapu.

Dr. Cedeno is nice, personable and answers your questions…read more However she does not make referrals at the patient's request. I have had trouble breathing for several years but she failed to refer me to a specialist. I had an incident where I could not breath and went into the hospital by ambulance April 24, 2024. I will be changing doctors.

Just had my annual Medicare Appt. With Nurse Julie Sherman. She is so kind and professional and…read morehas been with this practice many years. She is such a blessing to so many!

I had my Annual Medicare Wellness visit this morning. Dr. Duke dropped in and visited with us for…read morea few minutes. I never feel like just a number with them. It seems obvious that they genuinely care about their patients. This is a practice that I highly recommend.

Dr. Johnson has been my primary physician and my hunband's, for over ten years. She has…read moreconsistently taken care of us and answered every question, never rushing and always attentive. The staff are equally friendly yet professional. We are so grateful to have her as our family doctor.

Today was my first appointment with Dr. Johnson and I couldn't have been happier! When I go to the…read moredoctor, the most important thing for me is that they seem to genuinely care about me and my health situation, and that they listen to me. Dr. Johnson exceeded my expectations by a wide margin! I was so very impressed with how attentive she was and the questions she asked to thoroughly investigate my issue. I could recognize a genuine concern for my well-being and she took plenty of time with me to make sure she hadn't overlooked anything. When she started suggesting solutions I was blown away by the direction she took, because she was thinking outside the box and is so up to date on the latest medical trends. Overall, she made this first visit a pleasure and I feel very confident that I can always trust her to provide me with the best of care, yet with the personal touch that so many doctors are missing these days. Thank you, Dr. Johnson! You're awesome!

They had one person calling the day before my procedure, she left VM at 4:45, I work til 5. I tried…read morecalling Monday , 2 days before my procedure and was told they will call the day before my procedure. I had to take off work an hour early just to get in touch with the one lady that does the calling . Then she tells me when I finally get thru that since they couldn't get in touch with me they put someone else before me the next day so come in at 7, I show up at 7:00am and guess what ? They tell me I'm late

No time to log in today before surgery. The folks are professional, yet very caring and patient…read moreoriented. Wife got to come back and watch me get prepped. Puts the patient at ease. Both Docs came by and discussed what was going to happen, answered all questions and actually conversed about how, and addressed concerns. Nurses are the best! They have the newest technology and all records are on tablets. Kept my wife informed during surgery, and I was in and out to recovery in an hour. Doc fully debriefed my wife, answered all her questions. These folks care. I highly recommend this if you are doing day surgery!

If I could leave no stars I would. Please take time to read especially if you're considering taking…read moresmall children here. I recently visited My ER with my 3-year-old son while out of town visiting family after he sustained a fracture to his arm while playing. Unfortunately, this was the worst healthcare experience I've ever encountered. To provide context, I've been in healthcare for 11 years, with 8 years as a NICU and pediatric nurse, and I now hold a Family Nurse Practitioner (FNP) degree. I understand the challenges of healthcare, especially in pediatrics, but the care we received fell far below acceptable standards. The visit started on a positive note. The medical assistant was kind, compassionate, and understanding, clearly experienced with children as he shared that he had three boys of his own. The x-ray technician was also kind and professional. However, the FNP who attended to my son did not perform an adequate assessment. She asked me to move my son's arm for her rather than conducting the exam herself. As a fellow FNP, I found this surprising--assessments are fundamental to providing care. The most traumatic part of the visit came when a nurse from the ER side arrived to apply a splint. She entered the room without introducing herself or explaining the procedure to me or my son. Instead of taking a moment to calm my scared and hurting child, she abruptly grabbed his arm. Naturally, my 3-year-old started screaming and resisting. As a former pediatric nurse, I know how important it is to communicate with children, explain what's happening, and even let them explore the materials to ease their fears. When my son resisted, she started yelling at him to stop moving and hold still. I intervened, reminding her that he was only 3 years old, hurt, and frightened. She then turned her yelling toward me, rudely telling me that he was "old enough to listen" multiple times. It was a deeply upsetting and traumatic situation for my son and me, and it escalated unnecessarily due to her behavior. To make matters worse, as we left the clinic, visibly shaken, the front desk staff showed no empathy or apology. Instead, when I confronted them about rolling their eyes and shaking their heads, they rudely responded, "How do you know what I'm shaking my head about?" This lack of professionalism and basic courtesy was appalling. It's clear this facility needs significant pediatric training if they intend to care for children. Medical staff must learn to communicate with both parents and children in a compassionate and professional manner. As of 12/3/2024, I strongly advise against bringing pediatric patients to My ER. If you are burned out in healthcare--whether as a nurse, receptionist, or office manager--it's time to find another path. Families seeking care deserve much better than what we experienced.

Update 5/16: Julie, the manger here, reached out to better explain their insurance process, which…read moreis confusing. She has resubmitted the claims as well as assuring us the staff would be better trained to explain the insurance process when a patient first comes in. Hopefully that will avoid future problems for others. I appreciate her kindness and help. This facility has separate insurance acceptance 495590 for urgent care or emergency care which I've never heard of. When I asked about this they assured me it's an old policy and they accept all insurance. They told my daughter the same thing. Her insurance just denied the claim for being out of network and the bill is 5k for a steroid shot and some prescriptions. She actually went in asking for urgent care, they decided to move her to ER "just in case" (?). The woman in billing will not call, and all you can do is leave a voicemail.

Good internist. He knows his medicine.Very conscientious; doesen't forget what you disgussed on…read morethe last appointment. He is friendly and has good raport. You will feel at home. Nurses are helpful and friendly. You will most likely approve of him and his treatment.

Dr. Leslie Hutchins is an angel on earth!!! Since August 2019, I have had 2 major back surgeries;…read morelumbar and cervical. Dr. Hutchins was not my first choice, but Dr. Brown, whom I had chosen was not available to VA patients. The VA assigned me to Dr. Hutchins and what a BLESSING!!! She is the sweetest soul! Her knowledge, her bedside manner, and she as a person are the epitome of Medical Doctor. I am certainly blessed to have had her available to me as a VA patient, and I am blessed that she truly, genuinely cares about each patient. Does she have long waits in office? Yes, but she takes her time and ensures each individuals needs and concerns are met with a well educated, as well as experienced answers! She is definitely worth the wait! I cannot say enough good about her; thank you Dr. Hutchins for "fixing" me and allowing me an opportunity for a better quality of life! In the military, when one references a pilot with good hands, it means that pilot flies well; the best if you will. Dr. Hutchins has good hands, figuratively and literally!!

She needs training on her bedside manner. And when the…read moreoncology team at UTSW say something, don't argue with them and cause the patient and family more stress. According to the nurses she is God. Well, news flash, that position is taken!! Keep it real and remember you are NEVER INFALLIBLE! I think we need "a conversation"!! Get it, Dr. Hutchins? Like "a conversation"!!!