We visited Dr. Ameeta Kapu's office for my 19-year-old daughter to establish care and refill her birth control for pre-diagnosed PCOS. The doctor required an ultrasound, presented as a routine alternative to a pelvic exam due to her virginity, but failed to inform us it would be coded as diagnostic, not preventive. This lack of informed consent led to a $1,128.20 bill, as our Cigna PPO plan didn't cover it, despite national average ultrasound costs being $120-$800 compared to the hospital's $1,880.33 charge. We were not warned of the financial obligation, which we'd have declined. Dr. Kapu promised a three-month prescription but gave only one month, requiring unnecessary follow-ups. The office's lack of transparency about costs and treatment plans was frustrating. Seek a provider who prioritizes clear consent and billing practices. We could have used Teladoc for free to get the birth control and not be required to do an ultrasound or exam but wanted to become established with someone local who we could trust. She also suggested my daughter try a Gluten free diet. When we asked her to explain what exactly a Gluten is, she told us to "google it" then she said bread basically. My daughter told her she doesn't regularly eat bread and Dr. Kapu then told her to eat lots of Gluten instead. WOW..... Nobody will help with this bill. The doctor's office refers us to the billing department at the hospital, who refers us back to our insurance company, who refers us back to the doctors office, and so on... We're seeking a family practice in Abilene, TX, independent of Hendrick Health System. read more
