If I could leave no stars I would. Please take time to read especially if you're considering taking…read moresmall children here. I recently visited My ER with my 3-year-old son while out of town visiting family after he sustained a fracture to his arm while playing. Unfortunately, this was the worst healthcare experience I've ever encountered. To provide context, I've been in healthcare for 11 years, with 8 years as a NICU and pediatric nurse, and I now hold a Family Nurse Practitioner (FNP) degree. I understand the challenges of healthcare, especially in pediatrics, but the care we received fell far below acceptable standards. The visit started on a positive note. The medical assistant was kind, compassionate, and understanding, clearly experienced with children as he shared that he had three boys of his own. The x-ray technician was also kind and professional. However, the FNP who attended to my son did not perform an adequate assessment. She asked me to move my son's arm for her rather than conducting the exam herself. As a fellow FNP, I found this surprising--assessments are fundamental to providing care. The most traumatic part of the visit came when a nurse from the ER side arrived to apply a splint. She entered the room without introducing herself or explaining the procedure to me or my son. Instead of taking a moment to calm my scared and hurting child, she abruptly grabbed his arm. Naturally, my 3-year-old started screaming and resisting. As a former pediatric nurse, I know how important it is to communicate with children, explain what's happening, and even let them explore the materials to ease their fears. When my son resisted, she started yelling at him to stop moving and hold still. I intervened, reminding her that he was only 3 years old, hurt, and frightened. She then turned her yelling toward me, rudely telling me that he was "old enough to listen" multiple times. It was a deeply upsetting and traumatic situation for my son and me, and it escalated unnecessarily due to her behavior. To make matters worse, as we left the clinic, visibly shaken, the front desk staff showed no empathy or apology. Instead, when I confronted them about rolling their eyes and shaking their heads, they rudely responded, "How do you know what I'm shaking my head about?" This lack of professionalism and basic courtesy was appalling. It's clear this facility needs significant pediatric training if they intend to care for children. Medical staff must learn to communicate with both parents and children in a compassionate and professional manner. As of 12/3/2024, I strongly advise against bringing pediatric patients to My ER. If you are burned out in healthcare--whether as a nurse, receptionist, or office manager--it's time to find another path. Families seeking care deserve much better than what we experienced.

Update 5/16: Julie, the manger here, reached out to better explain their insurance process, which…read moreis confusing. She has resubmitted the claims as well as assuring us the staff would be better trained to explain the insurance process when a patient first comes in. Hopefully that will avoid future problems for others. I appreciate her kindness and help. This facility has separate insurance acceptance 495590 for urgent care or emergency care which I've never heard of. When I asked about this they assured me it's an old policy and they accept all insurance. They told my daughter the same thing. Her insurance just denied the claim for being out of network and the bill is 5k for a steroid shot and some prescriptions. She actually went in asking for urgent care, they decided to move her to ER "just in case" (?). The woman in billing will not call, and all you can do is leave a voicemail.

Dr. Leslie Hutchins is an angel on earth!!! Since August 2019, I have had 2 major back surgeries;…read morelumbar and cervical. Dr. Hutchins was not my first choice, but Dr. Brown, whom I had chosen was not available to VA patients. The VA assigned me to Dr. Hutchins and what a BLESSING!!! She is the sweetest soul! Her knowledge, her bedside manner, and she as a person are the epitome of Medical Doctor. I am certainly blessed to have had her available to me as a VA patient, and I am blessed that she truly, genuinely cares about each patient. Does she have long waits in office? Yes, but she takes her time and ensures each individuals needs and concerns are met with a well educated, as well as experienced answers! She is definitely worth the wait! I cannot say enough good about her; thank you Dr. Hutchins for "fixing" me and allowing me an opportunity for a better quality of life! In the military, when one references a pilot with good hands, it means that pilot flies well; the best if you will. Dr. Hutchins has good hands, figuratively and literally!!

She needs training on her bedside manner. And when the…read moreoncology team at UTSW say something, don't argue with them and cause the patient and family more stress. According to the nurses she is God. Well, news flash, that position is taken!! Keep it real and remember you are NEVER INFALLIBLE! I think we need "a conversation"!! Get it, Dr. Hutchins? Like "a conversation"!!!

Dr. Gao is an excellent physician. He provided a very good treatment plan for a family member. He…read morealso gave us much needed information. I highly recommend him to anyone looking for a primary doctor.

HORRIBLE PERSON! Terrible doctor!! My handicapped mother fell and could not walk for months. We…read moreBEGGED him to order an MRI (you cannot get an MRI in Abilene unless a Dr. orders one) he LITERALLY WOULD NOT ORDER an MRI for my mother! He was her primary care physician for gosh sakes. She went to rehab for two weeks all the while he was prescribing medication for her, but NO MRI. When she left rehab, she went to her lung doctor and told her the story. Her lung doctor could not believe he hadn't ordered an MRI yet. She ordered it and received the results...her FEMUR WAS BROKEN!! It has now healed incorrectly and she needs surgery to fix it, however, she cannot have surgery because of her health. She was bed ridden for a year thanks to this idiot. Going forward, she was scheduled to see a new doctor for two weeks, the morning of her appointment she was told she cannot see this new doctor because Dr. GAO has black listed her. If you value your health and your LIFE, I would NEVER see Dr. GAO. WOULD'T GIVE HIM ANY STARS, BUT ZERO STARS IT IS NOT AN OPTION.

The nurse named Hope was so rude and made fun of me when i asked them that i wanted something done…read moreand was crying she made fun of the way i was crying and was overall really rude to me.

Dr. Hamlett is one of the best physicians I have ever seen and been taken care of. She goes beyond…read morethe physical issues and expresses true compassion and empathy. I am grateful for her taking care of me. Thank you. Outstanding front desk October 24, 2025

I've seen my fair share of doctors in the last five years, and I can say without reservation that…read moreDr. Cooksey is in a league all his own. My mother recommended him to me and couldn't quit raving how wonderful he was, boasting that there are people who drive from other towns just to be treated by him. After I met him I could see why. He actually listens to what you have to say, and makes the interaction with him pleasant and welcoming. After so many doctors being curt, rude or just plain dismissive, this was a revelation to me. He's also thorough, but doesn't put you through a litany of expensive tests you may not need. I've been suffering with back trouble for years and he was the first one to tell me I have bone spurs on the spine - some doctors wouldn't even *talk* to me without my having an MRI first. He works with you to find solutions that best fit your circumstances, and restored my faith in doctors. Possibly my favorite (and most trusted) physician ever.

Dr. Cooksey is something else! I've been to many Doctors and I know a gem when I find one! He is a…read morereal human being that listens and generally cares about the people of Abilene that he cares for. He is switching to MDVIP which makes total sense knowing his level of expertise and care for his patients, and although not everyone can join with him, the ones that do will be getting even better service from an already outstanding Doctor. He is as close to that "Olde Country Doctor" as you're going to find! Would definitely recommend to all friends and family!

Dr. Cedeno is nice, personable and answers your questions…read more However she does not make referrals at the patient's request. I have had trouble breathing for several years but she failed to refer me to a specialist. I had an incident where I could not breath and went into the hospital by ambulance April 24, 2024. I will be changing doctors.

I am in significant pain. Dr. Hayashi on May 20, 2026 prescribe a muscle relaxer to help with this…read morepain. It is now May 29th and through no fault of my pharmacy. This prescription has not been filled. From what I can tell it is because of the total incompetence of the office staff and Dr. Hayashi that this prescription has not been filled.

Dr. Hayashi was always kind, professional, and accurate with her diagnosis. She supported us…read morethroughout the entire process with great care and empathy, always willing to help, guide, and be there for us every step of the way. We are truly grateful for her dedication, compassion, and outstanding care.

Not feeling well while traveling for work (think "zombie mode activated"), I dragged myself into My…read moreUrgent Care and was seen within 5 minutes. The paperwork was quick and easy, and the whole crew was super professional and friendly. The lady at the front moved with serious swiftness -- she had me sorted before I could even finish feeling sorry for myself. Once back, the nurse listened to me thoroughly and the doctor actually took the time to figure out what was going on. I felt genuinely taken care of with real quality, like they were legit invested in getting this traveler back on his feet. Whole staff killed it. 10/10, would get sick here again (but hopefully I won't have to).

Fast and efficient. Healthcare practitioners seemed knowledgeable and communicated well with us…read morewhile we were there. Everyone was patient with my son who is 9 years old and had to have a procedure done on in his ear. The office was clean and people seemed happy to be there but were also empathetic. The office seemed extremely organized and everyone around us seemed proactive during my sons visit.