Fast and efficient. Healthcare practitioners seemed knowledgeable and communicated well with us…read morewhile we were there. Everyone was patient with my son who is 9 years old and had to have a procedure done on in his ear. The office was clean and people seemed happy to be there but were also empathetic. The office seemed extremely organized and everyone around us seemed proactive during my sons visit.

This was probably the worst health care experience of my life and all due to the extremely rude…read morefront office staff! The waiting room was packed and these ladies continued to LOUDLY cackle with laughter discussing food and candy and how tired they were. I over heard two people in the waiting room come in talking about experiencing nausea. For staff to discuss food is horribly inconsiderate! They also discussed office coworker frustrations. One of the ladies cut me off mid-sentence multiple times as I tried to explain various things about symptoms or insurance. THESE LADIES HAVE NO BUSINESSES WORKING IN HEALTHCARE! Do better! save yourself the additional pain and find another place to receive care.

I need some medication and got excellent and quick care from Angela, Sabrina, Shannon and Liz. They…read morewere very friendly and helpful and listen to what I said

Angela stitched up my finger and had me on my way! Hopefully I won't have to return to Vital Care…read moreUrgent Care but if something else comes up I know where I am going.

I was seen at the 27th Street Vital Care Urgent Care office today. This is the second time I have…read moreused this facility and was not disappointed. All staff is very professional and get you back as soon as they can. The NP was thorough and the MA did a great job with X-rays and explanations. Then the NP came in to go over my visit and released me. I recommend this urgent care facility!

they were very nice and helpful very patient with me. was seen very quickly. Prisilla, Rita, and…read moreAngela were very kind and supportive. I'm not a small woman so they were very kind and patient. the Shots didnt hurt that much.

Front desk is super rude. You can't work in paperwork for some other task and check someone in…read more This person argued with me about my date of birth! I am certain I know my birth date better than someone trying to multitask does. Rude. Incompetent. One star only because there is nothing lower.

Wens the 9th I took my son there from college he was sick, went to a few drs where his school is…read more The Dr on call was rude to us was asking why we're not at his primary Dr? I explained the situation, she then was saying well he doesn't look sick? I then said well he has been sick for 4 days etc. He was not asking for pain meds he was asking for antibiotics because he was afraid he was making people sick at his school. She refused, she stated "well we can run test but the won't be back for 3-5 days. Then walked out? We have never had a bad experience but I hope to not have her again.

I went in just before Christmas, thought I had possible Covid . Tested positive for Flu . No…read morecomplaints, waited maybe an hr Was really sick , Doctor was great

I wasn't allowed to go in because I was a little stopped up... the seasons are changing and so is…read moremy nasal passage. I went in to get my ear examined because I felt a pimple that was very deep in my ear. I told them the issue and was told that it was just a wax buildup. Not pleased, feel like I wasted my time.

So as of now I have been sitting here in the exam room with my wife for over an hour with an empty…read morewaiting room, waiting on a doctor who was "going to be in, in just a minute..." as one nurse said about 45 minutes ago... it sounds like the people are just walking around and having a good time outside. This is supposed to be a medical practice. It honestly feels like a bad customer service experience. The wife just poked her head out the door and got a "just a minute, your next." From a random nurse outside the door. I wonder how long we'll have to wait this time? Update: Doc came in about 15 minutes after this. She was very nice and friendly. She did a good job of calming my wife down, who was nervous about the visit. She was prompt in detailing the treatment plan and the clinics capacity for care. Brought the review up from a 1 star to a 3. Despite the doc being nice it's been a 2 hours visit thus far and I may be late for work...

Scheduled an appt at 12:00, arrived at 11:45. Didn't see the nurse practitioner until 1:40…read more I've been miserable for three days with fever, body aches, headache, sore throat, and I am certain that I have pink eye (goopy, crusted, pink left eye) She didn't read my sheet prior to talking to me. (I had mentioned I had asthma, she then asked if I had asthma.) She looked in my ears and throat and and eye and said that I had allergies but maybe picked up something viral? Or maybe something bacterial? (Literally, she was saying it could be viral or bacterial or allergies- but she honestly didn't know) and then prescribed me amoxicillin. She left the room and I just cried out of anger. Don't go here.

Went in with a very painful cyst on my back. MAXWELL PA SAID He would not help because it didn't…read morelook infected but he would give me a antibiotic Rx. You could tell he was not about to touch it or help. He should not be i health care.

I went to the Hendrick Urgent Care Clinic, 4424 Buffalo Gap Rd, Abilene Tx on…read more 12-22-24 due to an upper respiratory infection which included my ears and my sinus. I saw a lady doctor, but I do not recall her name , but she was very efficient, listened to my chest, checked my ears and nose, prescribed medication for me and told me to go get your medication and go home and go to bed. She did call me a couple of times to see how I was feeling. Betty C

This was our very first time coming here. Our mammogram machine was down where we normally get ours…read moredone, so I called around. As soon as they got our referral, they made our appointments and got us in quickly. All the staff were very friendly. I had never been here and didn't realize this place was here. We will definitely be going back and keeping in mind that they have a walk in clinic as well.

If I could leave no stars I would. Please take time to read especially if you're considering taking…read moresmall children here. I recently visited My ER with my 3-year-old son while out of town visiting family after he sustained a fracture to his arm while playing. Unfortunately, this was the worst healthcare experience I've ever encountered. To provide context, I've been in healthcare for 11 years, with 8 years as a NICU and pediatric nurse, and I now hold a Family Nurse Practitioner (FNP) degree. I understand the challenges of healthcare, especially in pediatrics, but the care we received fell far below acceptable standards. The visit started on a positive note. The medical assistant was kind, compassionate, and understanding, clearly experienced with children as he shared that he had three boys of his own. The x-ray technician was also kind and professional. However, the FNP who attended to my son did not perform an adequate assessment. She asked me to move my son's arm for her rather than conducting the exam herself. As a fellow FNP, I found this surprising--assessments are fundamental to providing care. The most traumatic part of the visit came when a nurse from the ER side arrived to apply a splint. She entered the room without introducing herself or explaining the procedure to me or my son. Instead of taking a moment to calm my scared and hurting child, she abruptly grabbed his arm. Naturally, my 3-year-old started screaming and resisting. As a former pediatric nurse, I know how important it is to communicate with children, explain what's happening, and even let them explore the materials to ease their fears. When my son resisted, she started yelling at him to stop moving and hold still. I intervened, reminding her that he was only 3 years old, hurt, and frightened. She then turned her yelling toward me, rudely telling me that he was "old enough to listen" multiple times. It was a deeply upsetting and traumatic situation for my son and me, and it escalated unnecessarily due to her behavior. To make matters worse, as we left the clinic, visibly shaken, the front desk staff showed no empathy or apology. Instead, when I confronted them about rolling their eyes and shaking their heads, they rudely responded, "How do you know what I'm shaking my head about?" This lack of professionalism and basic courtesy was appalling. It's clear this facility needs significant pediatric training if they intend to care for children. Medical staff must learn to communicate with both parents and children in a compassionate and professional manner. As of 12/3/2024, I strongly advise against bringing pediatric patients to My ER. If you are burned out in healthcare--whether as a nurse, receptionist, or office manager--it's time to find another path. Families seeking care deserve much better than what we experienced.

Update 5/16: Julie, the manger here, reached out to better explain their insurance process, which…read moreis confusing. She has resubmitted the claims as well as assuring us the staff would be better trained to explain the insurance process when a patient first comes in. Hopefully that will avoid future problems for others. I appreciate her kindness and help. This facility has separate insurance acceptance 495590 for urgent care or emergency care which I've never heard of. When I asked about this they assured me it's an old policy and they accept all insurance. They told my daughter the same thing. Her insurance just denied the claim for being out of network and the bill is 5k for a steroid shot and some prescriptions. She actually went in asking for urgent care, they decided to move her to ER "just in case" (?). The woman in billing will not call, and all you can do is leave a voicemail.