I need some medication and got excellent and quick care from Angela, Sabrina, Shannon and Liz. They…read morewere very friendly and helpful and listen to what I said

Angela stitched up my finger and had me on my way! Hopefully I won't have to return to Vital Care…read moreUrgent Care but if something else comes up I know where I am going.

We were in Abilene visiting family and started feeling sick - went into the clinic first thing in…read morethe morning (got there at 8:05) to get our toddler tested for the flu and found out he had it. The check In was very easy and streamlined, the waiting room was neat and clean, and the nurse and nurse practitioner we saw were both very friendly and professional. After we found out our toddler had the flu they checked us in quickly and swabbed us. They also let us know that many places in the city were out of children's tamiflu so they wrote us a paper prescription so we could try different places (which was helpful since we had to try three places before we found a pharmacy that had it - HEB). All around quality service and good visit - we were out within an hour (which included checking two additional patients in and testing us for flu as well). UPDATE: I never received a bill for this service and instead the first notification I received was a collections letter from a collection agency with a fairly small amount owed. I called the collection company and paid the balance right away but I'm still annoyed that this went to collections instead of me just getting a normal bill from the original provider. Lowered rating to 3 stars for this - still 5 star service.

Front desk is super rude. You can't work in paperwork for some other task and check someone in…read more This person argued with me about my date of birth! I am certain I know my birth date better than someone trying to multitask does. Rude. Incompetent. One star only because there is nothing lower.

received great medical care from the doctor here and am very happy with the treatment. However,…read moregetting my referral faxed over to my physical therapist took multiple phone calls and a lot of back-and-forth. When I called to check on it, the staff member named Nora was a bit huffy and dismissive. The clinical side of this urgent care is wonderful, but the front desk communication could definitely be smoother and more professional. A special thank you to the PA , Chad.

Not feeling well while traveling for work (think "zombie mode activated"), I dragged myself into My…read moreUrgent Care and was seen within 5 minutes. The paperwork was quick and easy, and the whole crew was super professional and friendly. The lady at the front moved with serious swiftness -- she had me sorted before I could even finish feeling sorry for myself. Once back, the nurse listened to me thoroughly and the doctor actually took the time to figure out what was going on. I felt genuinely taken care of with real quality, like they were legit invested in getting this traveler back on his feet. Whole staff killed it. 10/10, would get sick here again (but hopefully I won't have to).

I am WOWED by how quickly they got my kid back to see a physician!! It was literally only 5 minutes…read morebefore he was seen! I am WOWED with how honest the doctor was when explaining her findings. She was very quick to identify the symptoms!! She could have done a lot of different tests and put my kid through a bunch of stuff for the sake of buffing up the visit, such as painful blood work, which was not necessary after she explained her opinion of my kid's symptoms. It turned out the scare was not a big deal! We left quickly and feeling much better!!! The physician was knowledgeable and professional and even personable, and we felt 100% confident that she knew her stuff!! We were very grateful that we were able to have confidence in the physician! It can be scary to see a doctor in an urgent care setting and not know if they are the "BEST" for your urgent care situation. This doctor rated at the top of the scale as a BEST doctor!! The only thing I will say is that they are both an emergency room and an urgent care. They will start you in the emergency room side to evaluate you if you do not advise them that you do not feel your situation is worthy of an emergency room setting. This might save you some money if you are confident your visit isn't a serious life threatening emergency matter. I'm not suggesting if you have a serious issue that you go to the urgent care side!! They are not as well equipped on the urgent care side to handle a serious emergency should one suddenly arise, such as chest pain turning into a heart attack!! I'm assuming the emergency side is pricier. With such high deductibles for most of us these days, this information might be helpful! I will ALWAYS choose My Emergency Room 24/7 if we need urgent or emergency care!! Very, very impressed!!!

If I could leave no stars I would. Please take time to read especially if you're considering taking…read moresmall children here. I recently visited My ER with my 3-year-old son while out of town visiting family after he sustained a fracture to his arm while playing. Unfortunately, this was the worst healthcare experience I've ever encountered. To provide context, I've been in healthcare for 11 years, with 8 years as a NICU and pediatric nurse, and I now hold a Family Nurse Practitioner (FNP) degree. I understand the challenges of healthcare, especially in pediatrics, but the care we received fell far below acceptable standards. The visit started on a positive note. The medical assistant was kind, compassionate, and understanding, clearly experienced with children as he shared that he had three boys of his own. The x-ray technician was also kind and professional. However, the FNP who attended to my son did not perform an adequate assessment. She asked me to move my son's arm for her rather than conducting the exam herself. As a fellow FNP, I found this surprising--assessments are fundamental to providing care. The most traumatic part of the visit came when a nurse from the ER side arrived to apply a splint. She entered the room without introducing herself or explaining the procedure to me or my son. Instead of taking a moment to calm my scared and hurting child, she abruptly grabbed his arm. Naturally, my 3-year-old started screaming and resisting. As a former pediatric nurse, I know how important it is to communicate with children, explain what's happening, and even let them explore the materials to ease their fears. When my son resisted, she started yelling at him to stop moving and hold still. I intervened, reminding her that he was only 3 years old, hurt, and frightened. She then turned her yelling toward me, rudely telling me that he was "old enough to listen" multiple times. It was a deeply upsetting and traumatic situation for my son and me, and it escalated unnecessarily due to her behavior. To make matters worse, as we left the clinic, visibly shaken, the front desk staff showed no empathy or apology. Instead, when I confronted them about rolling their eyes and shaking their heads, they rudely responded, "How do you know what I'm shaking my head about?" This lack of professionalism and basic courtesy was appalling. It's clear this facility needs significant pediatric training if they intend to care for children. Medical staff must learn to communicate with both parents and children in a compassionate and professional manner. As of 12/3/2024, I strongly advise against bringing pediatric patients to My ER. If you are burned out in healthcare--whether as a nurse, receptionist, or office manager--it's time to find another path. Families seeking care deserve much better than what we experienced.

When I walked in I was greeted at the window. Quick given the forms to complete. As I was…read morecompleting my forms a lady was coming out. She stated they wonderful and fast. Once I turned them in I was back in a room in less than 5 minutes. Once the triage was completed the doctor was in within 5 minutes. Very fast friendly and careful with what direction my care should go. I was given a shot, eye drops and some antibiotics for my sinus infection upper respiratory infection and pink eye. They take pride in their job you can tell by the caring attention they have to each person on the office. Fast friendly service and they listen to your issues and make the right care decisions. I will definitely come back here if/when I'm sick again.

Walked in and only waited about 15-20 min. Very good staff but, only one physician…read moreIn office. She was thorough with caring attention for my elderly mother. Thanks so much, Brigitte, Liz, Nova and Dr Dustie

In short, excellent care in every way. But the short version does not do this Clinic justice, so…read moreread on. First, they have the curbside service worked out so that it is convenient. You show up, call the clinic number printed clearly on the sign, tell them which of the 6 designated spots you are parked in, and they come out and get your pet. Secondly, we are from out of town, and that wasn't an issue, even on a post-Christmas weekend. They gave me the option of an afternoon or following morning appointment. Third, the Doctors and Techs are super friendly, and most importantly, super kind and attentive to your pet. The doctor gave me specific instructions, diet recommendations, and a detailed estimate, should the situation require a surgical solution later. I am so glad, that I took the recommendation of my son-in-law who uses them for his 3 dogs!

I used Dr Dearing years ago for soft palette surgery on my French Bulldog. He did an excellent job…read moreand it was priced way below other vets doing the same procedure in the metroplex. If the clinic has not been bought by a corporation, I would completely recommend their professional services!! Everyone needs a good pet for personal mental health these days, but unfortunately, not everyone can afford the medical care due to rising costs. Check 'em out

I was very pleased with my experience here. There was no wait, very clean, and sleek look. The…read moreprices are reasonable priced, though be aware they require upfront payment before treatment, which is becoming more and more common no matter where you go. Dr.Duncan was very sociable, communicated with me in a way the average joe understands, and was very knowledgeable. I will definitely be referring people here in the future if needed.

Dr. Hamlett is one of the best physicians I have ever seen and been taken care of. She goes beyond…read morethe physical issues and expresses true compassion and empathy. I am grateful for her taking care of me. Thank you. Outstanding front desk October 24, 2025

Dr Shringer and her staff are amazing and will take excellent care of your allergy and asthma needs.read more

From the owner: Allergy and Asthma Clinic of Abilene has been serving the medical needs of Abilene and the…read moresurrounding communities for over 30 years. Dr. AP Maggie Shringer, MD specializes in Allergy and Asthma treatment and care for patients of all ages.

Went in with a very painful cyst on my back. MAXWELL PA SAID He would not help because it didn't…read morelook infected but he would give me a antibiotic Rx. You could tell he was not about to touch it or help. He should not be i health care.

Took my 2 year old for pustule like rash. Pediatrician's office was closed. Front desk staff and…read morenursing staff was great. Attentive. PA/NP who saw us was Brandy. Brandy immediately started accusing us of having fleas or bed bugs, thus the reason for the pustules. Started using some really undermining language such as "I don't know what to tell you honey, she's being bit by something." Proceeded to think she knew my entire work and childcare schedule and thus that these "bites" were 100% coming from being with Grandma since she had them too. She didn't even do any sort of assessment on said rash. She looked at two spots on her chest, and I guess was all knowing. Had it figured out. I've worked in healthcare for nearly a decade. I've never felt so talked down to, undermined and uninvolved in the healthcare of my own child. I will NEVER return to this clinic, just on the off chance I have to deal with this woman again. Fast forward to different doc office... my daughter had folliculitis. Tested positive for staph, probably from swimming this summer. So did Grandma. Needed antibiotics and cream. Bed bugs or fleas, Brandy? You're just a light in this healthcare world aren't you... Perhaps some continuing education in engaging and active listening with your patients.