I need some medication and got excellent and quick care from Angela, Sabrina, Shannon and Liz. They…read morewere very friendly and helpful and listen to what I said

Angela stitched up my finger and had me on my way! Hopefully I won't have to return to Vital Care…read moreUrgent Care but if something else comes up I know where I am going.

Front desk is super rude. You can't work in paperwork for some other task and check someone in…read more This person argued with me about my date of birth! I am certain I know my birth date better than someone trying to multitask does. Rude. Incompetent. One star only because there is nothing lower.

I've gone to this clinic for as long as I can remember, even before they changed the name to…read moreNextCare Urgent Care. Every time I try to call and ask questions nobody answers the phones, I have sat on the phone waiting for an hour before, and then I drove up to the building and there was only one person there. The ladies at the reception desk are quite rude with their tone, and how the present themselves, as if they hate their job. And then most of the time when I go in there to get something checked they don't tell me anything useful that I don't already know, and they don't help with what I could do to better my situation. I will not come to this establishment anymore.

received great medical care from the doctor here and am very happy with the treatment. However,…read moregetting my referral faxed over to my physical therapist took multiple phone calls and a lot of back-and-forth. When I called to check on it, the staff member named Nora was a bit huffy and dismissive. The clinical side of this urgent care is wonderful, but the front desk communication could definitely be smoother and more professional. A special thank you to the PA , Chad.

Not feeling well while traveling for work (think "zombie mode activated"), I dragged myself into My…read moreUrgent Care and was seen within 5 minutes. The paperwork was quick and easy, and the whole crew was super professional and friendly. The lady at the front moved with serious swiftness -- she had me sorted before I could even finish feeling sorry for myself. Once back, the nurse listened to me thoroughly and the doctor actually took the time to figure out what was going on. I felt genuinely taken care of with real quality, like they were legit invested in getting this traveler back on his feet. Whole staff killed it. 10/10, would get sick here again (but hopefully I won't have to).

If I could leave no stars I would. Please take time to read especially if you're considering taking…read moresmall children here. I recently visited My ER with my 3-year-old son while out of town visiting family after he sustained a fracture to his arm while playing. Unfortunately, this was the worst healthcare experience I've ever encountered. To provide context, I've been in healthcare for 11 years, with 8 years as a NICU and pediatric nurse, and I now hold a Family Nurse Practitioner (FNP) degree. I understand the challenges of healthcare, especially in pediatrics, but the care we received fell far below acceptable standards. The visit started on a positive note. The medical assistant was kind, compassionate, and understanding, clearly experienced with children as he shared that he had three boys of his own. The x-ray technician was also kind and professional. However, the FNP who attended to my son did not perform an adequate assessment. She asked me to move my son's arm for her rather than conducting the exam herself. As a fellow FNP, I found this surprising--assessments are fundamental to providing care. The most traumatic part of the visit came when a nurse from the ER side arrived to apply a splint. She entered the room without introducing herself or explaining the procedure to me or my son. Instead of taking a moment to calm my scared and hurting child, she abruptly grabbed his arm. Naturally, my 3-year-old started screaming and resisting. As a former pediatric nurse, I know how important it is to communicate with children, explain what's happening, and even let them explore the materials to ease their fears. When my son resisted, she started yelling at him to stop moving and hold still. I intervened, reminding her that he was only 3 years old, hurt, and frightened. She then turned her yelling toward me, rudely telling me that he was "old enough to listen" multiple times. It was a deeply upsetting and traumatic situation for my son and me, and it escalated unnecessarily due to her behavior. To make matters worse, as we left the clinic, visibly shaken, the front desk staff showed no empathy or apology. Instead, when I confronted them about rolling their eyes and shaking their heads, they rudely responded, "How do you know what I'm shaking my head about?" This lack of professionalism and basic courtesy was appalling. It's clear this facility needs significant pediatric training if they intend to care for children. Medical staff must learn to communicate with both parents and children in a compassionate and professional manner. As of 12/3/2024, I strongly advise against bringing pediatric patients to My ER. If you are burned out in healthcare--whether as a nurse, receptionist, or office manager--it's time to find another path. Families seeking care deserve much better than what we experienced.

Update 5/16: Julie, the manger here, reached out to better explain their insurance process, which…read moreis confusing. She has resubmitted the claims as well as assuring us the staff would be better trained to explain the insurance process when a patient first comes in. Hopefully that will avoid future problems for others. I appreciate her kindness and help. This facility has separate insurance acceptance 495590 for urgent care or emergency care which I've never heard of. When I asked about this they assured me it's an old policy and they accept all insurance. They told my daughter the same thing. Her insurance just denied the claim for being out of network and the bill is 5k for a steroid shot and some prescriptions. She actually went in asking for urgent care, they decided to move her to ER "just in case" (?). The woman in billing will not call, and all you can do is leave a voicemail.

Walked in and only waited about 15-20 min. Very good staff but, only one physician…read moreIn office. She was thorough with caring attention for my elderly mother. Thanks so much, Brigitte, Liz, Nova and Dr Dustie

I was seen at the 27th Street Vital Care Urgent Care office today. This is the second time I have…read moreused this facility and was not disappointed. All staff is very professional and get you back as soon as they can. The NP was thorough and the MA did a great job with X-rays and explanations. Then the NP came in to go over my visit and released me. I recommend this urgent care facility!

I used Dr Dearing years ago for soft palette surgery on my French Bulldog. He did an excellent job…read moreand it was priced way below other vets doing the same procedure in the metroplex. If the clinic has not been bought by a corporation, I would completely recommend their professional services!! Everyone needs a good pet for personal mental health these days, but unfortunately, not everyone can afford the medical care due to rising costs. Check 'em out

In short, excellent care in every way. But the short version does not do this Clinic justice, so…read moreread on. First, they have the curbside service worked out so that it is convenient. You show up, call the clinic number printed clearly on the sign, tell them which of the 6 designated spots you are parked in, and they come out and get your pet. Secondly, we are from out of town, and that wasn't an issue, even on a post-Christmas weekend. They gave me the option of an afternoon or following morning appointment. Third, the Doctors and Techs are super friendly, and most importantly, super kind and attentive to your pet. The doctor gave me specific instructions, diet recommendations, and a detailed estimate, should the situation require a surgical solution later. I am so glad, that I took the recommendation of my son-in-law who uses them for his 3 dogs!

Dr. Hamlett is one of the best physicians I have ever seen and been taken care of. She goes beyond…read morethe physical issues and expresses true compassion and empathy. I am grateful for her taking care of me. Thank you. Outstanding front desk October 24, 2025

The nurse named Hope was so rude and made fun of me when i asked them that i wanted something done…read moreand was crying she made fun of the way i was crying and was overall really rude to me.

Dr Shringer and her staff are amazing and will take excellent care of your allergy and asthma needs.read more

From the owner: Allergy and Asthma Clinic of Abilene has been serving the medical needs of Abilene and the…read moresurrounding communities for over 30 years. Dr. AP Maggie Shringer, MD specializes in Allergy and Asthma treatment and care for patients of all ages.

Went in with a very painful cyst on my back. MAXWELL PA SAID He would not help because it didn't…read morelook infected but he would give me a antibiotic Rx. You could tell he was not about to touch it or help. He should not be i health care.

Took my 2 year old for pustule like rash. Pediatrician's office was closed. Front desk staff and…read morenursing staff was great. Attentive. PA/NP who saw us was Brandy. Brandy immediately started accusing us of having fleas or bed bugs, thus the reason for the pustules. Started using some really undermining language such as "I don't know what to tell you honey, she's being bit by something." Proceeded to think she knew my entire work and childcare schedule and thus that these "bites" were 100% coming from being with Grandma since she had them too. She didn't even do any sort of assessment on said rash. She looked at two spots on her chest, and I guess was all knowing. Had it figured out. I've worked in healthcare for nearly a decade. I've never felt so talked down to, undermined and uninvolved in the healthcare of my own child. I will NEVER return to this clinic, just on the off chance I have to deal with this woman again. Fast forward to different doc office... my daughter had folliculitis. Tested positive for staph, probably from swimming this summer. So did Grandma. Needed antibiotics and cream. Bed bugs or fleas, Brandy? You're just a light in this healthcare world aren't you... Perhaps some continuing education in engaging and active listening with your patients.