I recently purchased a house and was lucky enough to receive the gift of gas logs as a house…read morewarming gift. Our family has been using Fireplace & Grill Center for years, so we decided to check them out and see if I liked any of the designs. I ended up finding one that I liked, but they have a ton of options you can choose from. I wanted a simple option that looked real, but not super over the top. The staff member Matt was helpful and helped us plan installation/ figure out logistics. Install went smoothly and the logs look wonderful. Super happy with our outcome!

I can't say enough good things about Fireplace and Grill Center and, especially, Matt, the store…read moremanager. We called hoping to schedule a maintenance appointment because I was having trouble getting the pilot light on our ventless gas fireplace to stay lit. Instead of immediately pushing a service call, Matt took the time to ask thoughtful questions, helped us identify exactly what kind of fireplace set we had, and even sent us a video walking us step-by-step through how to light our specific model. He told us to call him back if it worked so we could potentially save the cost of a service visit -- and it did! When we called back, Matt didn't stop there. He went on to give us incredibly helpful guidance on proper cleaning and ongoing maintenance, explaining things clearly and patiently. On top of that, he helped us identify the right modification for a remote start we're considering and even checked whether they had it in stock. The level of care, honesty, and expertise was outstanding. This is the kind of customer service you rarely see anymore: knowledgeable, generous with time, and genuinely focused on helping the customer -- even when it means not making a sale. We will absolutely be returning customers and will recommend Fireplace and Grill Center to anyone without hesitation. Thank you, Matt, for going so far above and beyond!

Absolutely LOVE my new fireplace. They did an amazing job from start to finish in the design…read moreprocess and really helped me get the fireplace makeover that our house needed! The quality of materials is great (at least the ones I selected because their selection is huge!) I only have a complaint with their installers (which they sub out I think) our installer cut some bricks inside our home which was pretty unprofessional because it made a huge mess that they did not clean up - this could have been done a few feet away on the back deck outside. They also left some scrap metal (which was quite sharp) in our side yard after cutting it for us to clean up and dispose of - again pretty unprofessional. The installers do not come from Fireside so I only took one star off because in all other ways the experience was a good one.

love this company! I bought a wood burning fireplace from…read morethem. was delivered on time they made sure my contractor had all the necessary accessories (flu pipe, cold air kit chimney air kit etc. ) Arnold stove was a great resource for helping my contractor with the install. they answered any and all questions promptly and are very customer oriented. one big bonus is it's a veteran owned small business! Thank you Arnold stove!

Such a great experience!!! They are so helpful and professional!! I use them every year!! Highly…read morerecommend!

We had Mark come out for a second time to clean (sweep) our chimney. We have a lot of fires and…read moreit's great to know everything has been checked out by a pro. Mark does an outstanding job and leaves the house cleaner than when he arrives. He does a thorough inspection and you can trust that anything he recommends is really needed and not an upsell. Very unusual in that field.

Color Craftsmen recently updated my fireplace to better fit in with the rest of the room's decor…read more John listened to what I wanted, gave some great suggestions and worked around my strange work schedule. I'd highly recommend Color Craftsmen.

I wish every business was run this well. We hired Color Craftsmen to completely redesign our…read morefireplace and replace our ugly mantle with a stone and a custom wood mantle. It was a big job, and John at Color Craftsmen was with us for each step of the design process. He was always available by text to answer questions and provide guidance. He's very good about asking intelligent questions to help you decide what you want. He is also an excellent resource for ideas. The end result was outstanding and better than anything we could have designed without his involvement. I can't speak highly enough about this firm. Professional, trustworthy and reliable. I couldn't ask for anything more. We are VERY happy customers and hope to use John at Color Craftsmen again.

My gas fireplace has been doing scary things for a couple of years and would not work at all now…read more When I described some of the symptoms Nathan said that he suspected a tune up would likely solve the problem. He had an opening early the next day. He was very pleasant and informative as he worked. He was here for about an hour and the fireplace is again working fine. I highly recommend his work.

Nathan was AWESOME!!! It was above and beyond thorough with…read moreknowledge. Very punctual and pricing was good. I highly recommend And I love supporting Local

Came out to repair our commercial fireplace and was paid cash. Less than 24 hours later it wasn't…read moreworking again and they wouldn't come out for another 2 weeks. The day they were supposed to come out they no showed and called at the end of the day to reschedule another week out and stated we were "lucky" they were servicing us at all because over 17 years ago a former company and former ownership didn't pay a bill. When we contacted Hearthside to inform them we did not want to do business with them anymore and we wanted a refund for the service call that did not repair anything, we were told to "F" off by the owner.

I recommend this business! We had an issue with a new unit they installed and they took care of it…read morewithout any questions, works fine now. I was very pleased with their customer service.

Gas Appliance has been around for years. They started life being the gas light, gas grill,…read moreinstaller and supplier for Laclede Gas. So more people may have done business with them and did not know it. I had a problem with my gas grill and called Gas Appliance. I was able to order the part I needed over the phone without any problem. When the gas manifold valve came in they called and scheduled the install. The service tech who came to the house was friendly, efficient, and competent. It was one of those jobs he could do in 20 minutes and if I did the job it would have been 5 hours. Glad to have paid for the service.

Knowledgeable staff. Friendly workers. They're helpful people - in a variety of ways. They offer…read moremany options. It's all good at Gas Appliance.