Perfect customer service from the initial call to Mary to the expert service from Tony. He was so…read moredetailed and our gas fireplace works like new. Love a company who shows up when they say they will and do what they promise! Will recommend them to all our friends and relatives! Paul & Cindy West

I had Tony from All Gas Installation & Fireplace out to clean my gas fireplace today. It had been…read moremany years since that was done. He cleaned out all the dust, carbon debris and other things. He cleaned the logs and inspected all the components. He went to the basement to check the gas lines and even showed me how to turn off the gas if I ever needed to. He was so friendly, professional and thorough. I recommend his services. My fireplace looks great.

I recently purchased a house and was lucky enough to receive the gift of gas logs as a house…read morewarming gift. Our family has been using Fireplace & Grill Center for years, so we decided to check them out and see if I liked any of the designs. I ended up finding one that I liked, but they have a ton of options you can choose from. I wanted a simple option that looked real, but not super over the top. The staff member Matt was helpful and helped us plan installation/ figure out logistics. Install went smoothly and the logs look wonderful. Super happy with our outcome!

I can't say enough good things about Fireplace and Grill Center and, especially, Matt, the store…read moremanager. We called hoping to schedule a maintenance appointment because I was having trouble getting the pilot light on our ventless gas fireplace to stay lit. Instead of immediately pushing a service call, Matt took the time to ask thoughtful questions, helped us identify exactly what kind of fireplace set we had, and even sent us a video walking us step-by-step through how to light our specific model. He told us to call him back if it worked so we could potentially save the cost of a service visit -- and it did! When we called back, Matt didn't stop there. He went on to give us incredibly helpful guidance on proper cleaning and ongoing maintenance, explaining things clearly and patiently. On top of that, he helped us identify the right modification for a remote start we're considering and even checked whether they had it in stock. The level of care, honesty, and expertise was outstanding. This is the kind of customer service you rarely see anymore: knowledgeable, generous with time, and genuinely focused on helping the customer -- even when it means not making a sale. We will absolutely be returning customers and will recommend Fireplace and Grill Center to anyone without hesitation. Thank you, Matt, for going so far above and beyond!

Arnold really isn't that far from St. Louis....I think I got there in about 15 minutes from…read moreDowntown. I wanted to surprise my husband by getting him a BIG GREEN EGG!!! If you don't know what that is....you should just Google it. He has been salivating over his friend's BGE for a few years now and we've always wanted to get one. I called ahead and they had one all set up for me. The showroom is just beautiful....all sorts of hearths, gas and electric, all assembled in several room decors so that it's easy to imagine it in your own home. Most of their fireplaces/stoves look like a work of art. They also sell all sorts of grills and outdoor firepits. They have a huge counter where you can sit and discuss your purchase while seeing your invoice on a monitor...very professional looking. I was greeted immediately and got to work with the guy who I talked to on the phone. He was very friendly and helpful w/o being pushy or "salesman like". After getting my grill ready, I pulled up my car to a huge garage they have on the side...my salesman and another guy who worked there somehow got that grill into my backseat!!! I don't know how they managed since it was VERY VERY HEAVY and they said that they normally don't do things this way but I didn't have much choice since I didn't clean out my car at all...sigh. We just LOVE our BGE and our whole purchasing eggsperience at Arnold Stove and Fireplace and HIGHLY RECOMMEND!!!! P.S. They also sell oak wood pellets very, very cheap in case anyone out there has a rabbit who has a litter box as all house rabbits should.

Absolutely LOVE my new fireplace. They did an amazing job from start to finish in the design…read moreprocess and really helped me get the fireplace makeover that our house needed! The quality of materials is great (at least the ones I selected because their selection is huge!) I only have a complaint with their installers (which they sub out I think) our installer cut some bricks inside our home which was pretty unprofessional because it made a huge mess that they did not clean up - this could have been done a few feet away on the back deck outside. They also left some scrap metal (which was quite sharp) in our side yard after cutting it for us to clean up and dispose of - again pretty unprofessional. The installers do not come from Fireside so I only took one star off because in all other ways the experience was a good one.

Such a great experience!!! They are so helpful and professional!! I use them every year!! Highly…read morerecommend!

We had Mark come out for a second time to clean (sweep) our chimney. We have a lot of fires and…read moreit's great to know everything has been checked out by a pro. Mark does an outstanding job and leaves the house cleaner than when he arrives. He does a thorough inspection and you can trust that anything he recommends is really needed and not an upsell. Very unusual in that field.

I wish every business was run this well. We hired Color Craftsmen to completely redesign our…read morefireplace and replace our ugly mantle with a stone and a custom wood mantle. It was a big job, and John at Color Craftsmen was with us for each step of the design process. He was always available by text to answer questions and provide guidance. He's very good about asking intelligent questions to help you decide what you want. He is also an excellent resource for ideas. The end result was outstanding and better than anything we could have designed without his involvement. I can't speak highly enough about this firm. Professional, trustworthy and reliable. I couldn't ask for anything more. We are VERY happy customers and hope to use John at Color Craftsmen again.

Color Craftsmen recently updated my fireplace to better fit in with the rest of the room's decor…read more John listened to what I wanted, gave some great suggestions and worked around my strange work schedule. I'd highly recommend Color Craftsmen.

My gas fireplace has been doing scary things for a couple of years and would not work at all now…read more When I described some of the symptoms Nathan said that he suspected a tune up would likely solve the problem. He had an opening early the next day. He was very pleasant and informative as he worked. He was here for about an hour and the fireplace is again working fine. I highly recommend his work.

Nathan was AWESOME!!! It was above and beyond thorough with…read moreknowledge. Very punctual and pricing was good. I highly recommend And I love supporting Local

Zack went above and beyond in getting our fireplace operational. He quickly found the issue. When…read morehe realized he did not have the part on his truck, he went to the the hardware store to get the part needed. He cleaned and repaired the fireplace in short order. Zack gave us some things to look out for and to be aware of in the future. The charge was below what we thought it would be. This is how you get repeat customers.

Came out to repair our commercial fireplace and was paid cash. Less than 24 hours later it wasn't…read moreworking again and they wouldn't come out for another 2 weeks. The day they were supposed to come out they no showed and called at the end of the day to reschedule another week out and stated we were "lucky" they were servicing us at all because over 17 years ago a former company and former ownership didn't pay a bill. When we contacted Hearthside to inform them we did not want to do business with them anymore and we wanted a refund for the service call that did not repair anything, we were told to "F" off by the owner.

Allen was incredibly helpful. Even when he knew he was not going to be able to help me with getting…read moremy gas fireplace repaired before Christmas he stayed on the phone all with me trying to find competitors that he could recommend and that may be able to help us out. They do business like it used to be done - with a personal touch caring more about helping someone then trying to make a quick buck. This is always the best strategy as it builds long term relationships. I would recommend them to anyone who ever asked (and even ones that did not...:-)

Gas Appliance has been around for years. They started life being the gas light, gas grill,…read moreinstaller and supplier for Laclede Gas. So more people may have done business with them and did not know it. I had a problem with my gas grill and called Gas Appliance. I was able to order the part I needed over the phone without any problem. When the gas manifold valve came in they called and scheduled the install. The service tech who came to the house was friendly, efficient, and competent. It was one of those jobs he could do in 20 minutes and if I did the job it would have been 5 hours. Glad to have paid for the service.

Clay and his apprentice showed up a little early. They came to the door in masks and provided…read moreexcellent customer service. I have used this chimney sweep and repair service before and cannot recommend it enough. A great local business that gives it to you straight when there is a problem but doesn't charge an arm and a leg. I will continue to support this business.

I purchased an older home that needed rehabbed for my wife and I. The insert that was there did not…read moreinterest us for the new look. We contacted Clay at Clean Sweep by a referral. Best call ever. Clay is extremely knowledgeable in his field and guided us through the entire process. He installed a new Lopi wood insert as well performed some needed chimney repair and maintenance. We feel the value of the service was just as good as the value of the product. I would recommend Clay to anyone in search of fireplace work. Awesome product installed by an awesome company. I will finalize my remarks with two words....Honesty / Integrity. Clyde T.