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Gates Mills Place

2.5 (33 reviews)
Open 9:00 am - 5:30 pm

Gates Mills Place Apartments Photos

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My mail key hasn't worked since moving in. I asked the front desk about it and they put in a work order. The next day I was woken up by knocking on the door. I told them to please wait I'm naked. A man then UNLOCKED my door as Im screaming I'm naked and starts trying a conversation with me. Apparently he wanted to make sure the key worked before copying it but I needed a mailbox key. I still see this man once a week and can't get to my mail. Today I was again spotted naked because I was unaware that men would be on my 7th floor balcony working on it. The fire alarm goes off once a month for no reason. If you want to feel safe don't move here me

Robert B.

These people are crooks! DON'T move here my window got broken somehow, I wasn't home I told them about it on Monday apr 18th it's now the 21st and the window hasn't been addressed with the strong winds it's made the glass blow right into my bed and I was cut on my finger and required stitches I put a separate work order in today apr 21st and that's on top of the work order I put in for the shower where they came in and busted up the tile and just left it like that and that was a week ago so im paying for these amenities here but I can't use them because of lazy staff not enough staff or just incompetence in management I reached out to the property manager by email 4 months ago and he still hasn't responded I call all the time he's never there most of the units has water damage and they don't check them often but they raise your rent due to heavy use of water as they would put it this place is a dump and they will just take your money and just ignore you do not move here save you money and go somewhere else anywhere else but here they let anyone move here so now it's really a dump most of their appliances don't work or have to be replaced after you move in because they don't take the time to inspect the unit before you move in they just promise to fix things but never do my shower has been leaking since April of 2021 and they are just now trying to fix it but still haven't did that they left the parts on my bathroom floor never to return .....run from this place don't even come to tour it it's not worth it they are going to lie to you during the whole tour the workout equipment is outdated and doesn't work or is rusted out

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Lawrence J.

Now that I've been at Gates Mills Place a little longer; I know I made the right decision... I can tell you this , I won't be moving again as long as I'm alive .... the employees have really good bed side manners; Maintenance team is really awesome, I put in my request & turn my head around & they completed my job I wanted done..that's fast !!!! The place is always really really clean..... I love that ...... the apartments are really awesome, I have a dishwasher & an overhead fan which I never expected to have .. I'm staying here forever thanks .... see the added pics ......one last thing; there is tons of storage space which I love because can't stand clutter.........nobody will regret moving into Gates Mills Place .... that's a promise. !!!!

Card with name

I have lived here going on 2 years now. The best I can say is it is fine there are some complaints that you will get anywhere. Some a little worse than other places but over all its fine. I haven't had to many problems and rent is reasonable. Although I would caution potential tenants there is a auto resign program you have to opt out of that I was not made aware of. All of that being said I will say my review would be much lower without Damoru DeFreeze. He is the lobby associate in my building and is by far better than any of the people who previously held his position. I used to have tons of trouble getting my mail on time and frankly the other people were either very rude or just couldn't be found. I have never had that issue with Mr. DeFreeze. He is always available and if he does have to handle something somewhere he leaves his sign out and I can come back it 10 minutes and he will be there with the same personable smile that he always has. If I was rating only him I would give 5 stars. Mr. DeFreeze told me that I could leave a review here about him and even gave me his name on it I believe I spelled it correctly however just ot make sure my man gets the credit he deserves I attached a picture of the card with his name on it.

The building management is trash, they have a new person there every 3 to 6 month (McDonald's has better employee retention). K&D sucks all the money out and spends only on outside building upkeep so they can continue to rent. Windows are still aluminum, so they are cold as ice and have actual ice on them inside of the apartment every winter. Stay away from this complex, and don't give security deposit to secure apartment as you will not get it back if you change your mind about renting/signing the lease. Trash is left for days in garbage room on each floor, parking lot and around the building. A lot of residents don't care about cleanliness and the building is kept cleans once a week. Theft is an issue, especially on amazon/ups packages. After two of my orders got stolen started to send my purchases to my work. Dog urine and poo are common in hallways and corridors, so watch where you step. Building has a policy of no dogs, yet it is not enforced, so people take their Pitbulls, huskies, German Shepards for a walk every evening. I had a large Pitbull lounged at me as I was entering elevator. My upstairs neighbor asked maintenance to fix pipe in the kitchen they did a poor job a water started coming into my kitchen on Friday. I reported it right away on Friday, then Saturday and Sunday. On Monday I went to the office to ask for a solution, they looked at me like I am an idiot and told me they know about the problem and working to fix it. They stopped the water on Wednesday, so every 30 min to two hours I had to mop the floors and kitchen sink from water. I called the city inspector to complain about mold in my unit after flood as maintains told me to keep windows open to let the drywall dry. It was the end of Feb 2023 in Cleveland with 40 degrees outside. I asked the building manager to give me another apartment so I can live there while they do the repairs and they refused. so, I put my 2 month notice of moving out.

Beware of roaches!

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8 months ago

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2 years ago

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10 months ago

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1 year ago

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1 year ago

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4 years ago

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2 years ago

I am very pleased with the customer service rep in the west building, she seems to always be so pleasant and helpful.

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4 years ago

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6 years ago

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3 years ago

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8 years ago

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9 years ago

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Ask the Community - Gates Mills Place

Review Highlights - Gates Mills Place

Carol, the property manager is a welcome addition, she always has a smile and has a very customer service persona.

Mentioned in 3 reviews

Read more highlights

Four Seasons Apartments

Four Seasons Apartments

(11 reviews)

DO NOT, I REPEAT DO NOT MOVE INTO THIS COMPLEX!!!! WORSE MISTAKE I'VE EVER MADE!!! It's definitely…read moregiving section 8! Trash stays at the entrance. Okay so I'm in building 4. I should have never moved from my house to this complex! The luxury advertising tricked me! Please don't be fooled! The noise upstairs is unbearable! Office does absolutely nothing. Forget the fact that I haven't had a good night's rest for months due to the upstairs neighbors!! The office says suck it up! 1, 2, 3, 4, 5, 6, 7 a.m. constant noise. Do they ever sleep? A younger maintenance guy came and set in my Apt. & was also appalled at the noise. Still no results from management or corporate! The corporate office aka Samantha should be non existent, she does absolutely NOTHING!!! ISSUE 2... One of the criteria of moving in, is one has to have renters insurance. I've had it since day one and have uploaded it. It was approved then disapproved. Talked to lady in office to tell her my rent was more than it should have been due to added cost of Four Seasons adding on a charge for no insurance. She told me no worries. I told her I could provide proof, because I had paid the total yr. off. She said just pay your regular rent. I'll take care of it. Only to find the next month same issue. I asked were they going to still take the $70 off that she told me not to worry about another lady in the office tells me no, your responsible for the additional charges. I'm furious....the money means nothing, it's the principle. If she told me she'd take care of it why didn't she? February 2024 same issue. This time I call my insurance put every one on threeway to straighten out the matter. Long story long....I've offered to bring my declaration page as well to the front office. They said it was good enough being my State Farm agent was on the threeway. The front office talks to my insurance company to assure everything was corrected..... Front office calls me and says it's taken care, only to find out this month March 1, 2024 I'm overcharged again, therfore it wasn't taken care of. At this point this is 3 months straight. I call Corporate, Samantha from the regional office. She tells me that the interest wasn't put on my insurance papers submitted. Which the month prior it was, because I submitted it myself. So that I'm responsible for the payment of having no insurance. I'm pissed because I have insurance. Why would the lady in the office have my State farm rep fax over paperwork, assure me & my State Farm Representative everything was good to go??? If it lacked an interest, she was on the phone with the state farm agent & could have easily told her, maam the interest is missing. Now once again charged a late fee once again amongst other charges? So again, I'm charged Four Seasons insurance although I've paid my own renter's insurance up for a whole year. Does it ever end? I told the lady from corporate that I was going to leave a review. She said go ahead. People that conduct business to beat people out of money never have any good luck! GOD DON'T LIKE UGLY!!! FOUR SEASONS & THERE STAFF ARE BOTH UGLY AND VERY UNPROFESSIONAL!!! This experience has been unbearable. I want out of my lease. The extra charges AND the noiseful pestilence upstairs. It's one thing for a neighbor to live above me and to make normal noise. It's another for a neighbor to steal my peace. The stomping all night long is both unbelievable & unbearable. It's a NIGHTMARE when you work hard as I do daily, & can't come home and get any relief or peace, on top of that be overcharged for insurance that you have paid in full!! I had more to say about other issues , but have exceeded my limit! DO NOT MOVE HERE!!! You'll be very disappointed! Luxury my A**!

The place was just OK. Rented there for 6 years. The management has refused to refund mandatory…read moresecurity deposit. No good reason provided. If this is also done to others I would suspect organized effort to appropriate others funds.

The Drake

The Drake

(16 reviews)

Same as the rest of the the comments this place is HORRIBLE…read more.. The Elevators NEVER work , the parking lot is FULL of TRASH . I have come across everything from broken glass to a crack pipe.. Nobody cleans up after them self , kids run around unsupervised even ride their bikes in the hallways ... Hard pass , NEVER AGAIN

I currently live here. When we had our last cold front, (Dec of 2022) the heat was turn down low…read moreenough as to not freeze the pipes. Management did not communicate to us that this was going to happen. Many of us were not prepared for this. There is bug infestation as well. I told the front office. They had an exterminator come in. I was at work when they came by. (Feb 1) That friday (Feb 3) My apartment was burglarized. They stole my tools, Xbox, a suitcase, and loose change. Made a police report. That following monday (Feb 6) My apartment was burglarized again. They were in apartment around 10 am. (Got a text message from my internet provider.) Made sure my door was locked. (I was at work) I found hand prints by the window and a painted stick (see picture). Made a police report again. I had my lock changed monday. Management did not communicate that there was a burglary that happened. None of my neighbors are aware what happened to me. Not accusing management just stating my experience as of current. UPDATE: This is an update. It has been over a month since I was burglarized. Management has not reached out to me. All they did was tell me I had the wrong address on the insurance. They didn't speak to me. Just left a letter on my door. I was going through my stuff I found "Universal Mail box Lock". The same type of lock that is used in our mail room. (See picture below.) I was speaking to one of my neighbors the other day, She mention that there was some one at her door trying to get in. When she heard that she asked who was there. The person had left with out saying anything. There is no cameras facing any apartment doors. Two weeks ago, the building was surrounded by police officers with guns drawn. Management never told us why they were here. I feel unsafe living here. I am nervous all the time that someone is going to come in to my place again. Management does not care about our safety. My opinion would NOT MOVE HERE!

The Drake - Package Area

The Drake

(5 reviews)

DO NOT MOVE HERE if you need something on the not so…read moreexpensive side then so be it, but you get what you pay for and the drake is the slums of mayfield. We finally got new washer and dryers for the new shit to not even work still and they can't do anything about if your stuff is locked in there because their shit is broke and they rented out to a company they just put it in 3/11 ifs now 3/13 and ppl already been complaining about these machines On top of nothing else working like the elevators the call box. They already took a year to fix the leaking hole in my ceiling. I will not be renewing and def would NEVER recommend this place. Bats flying around, they half assfix shit I'm so over this place

DONT MOVE HERE!!! if i could give zero stars i would. they…read morewill pro-rate when you move in, but wont pro-rate when you move out. customer service is garbage. maintenance will not show up almost ever. ppl dogs be literally pissing & shitting in the halls. drug deals in the parking lot, there is some sort of first responder called to one of the buildings at LEAST once a week. this is the projects but aint cheap like the projects. i pay over 1k & the quality of the place barely even worth 500. my former neighbor is currently battling with them cuz they never cancelled her lease & now she got a bunch of "late" payments for months she didnt live here & has horrible credit now. also if you got kids ppl be driving through here like its a nascar track. matter fact kids dont belong in the ghetto anyway so just live somewhere else. DONT MOVE HERE!!

Gates Mills Place - apartments - Updated May 2026

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