Zero stars. The Sutliff II building is a dump. Black mold at least 6' high in the ground floor stairwells, which they just paint right over, instead of proper care and repair. The hallways always smell awful. Laundry rooms, elevators, and hallways are always filthy. They did not paint or clean my apartment or the carpets prior to my moving in, yet they marked everything as "brand new or like new condition." There is lead in the water, and it is Very hard water. Residents pay for water to avoid consumption, since showering in it is awful enough. Washing machines always have a moldy smell from water buildup and dryers don't work well, despite multiple complaints. The elevators are always broke down for days or weeks at a time. This is an Elderly and Disabled building!!! Safety and security are of absolutely no concern to the property "manager." I have had safety issues with neighbors breaking in and also violating my safety with menacing behavior and harassment. Another resident has been seen on camera stealing packages, & the same manager has told police not to bother (and they don't) following up on reports. Today, the manager lied and said that "the security cameras in the lobby aren't working" when politely asked to look and see who stole another of my packages. I checked into that immediately and found no issues with the camera. I even took pictures (we can see the lobby on channel 6). Calls and complaints like these by residents usually get ignored. Corporate office personnel will not bother to address any of these concerns, and poor excuses are readily available. Many other tenants have a lot of the same complaints, and some have even more. Parking is a joke. Management and staff park in resident spaces closest to the bldg when they should be parking farther away so that the disabled and elderly here can utilize those spaces for safety and mobility reasons. Maintenance staff does not properly salt the walkways and parking lots, leaving them dangerously icy. And the stink bugs and bed bugs here are disgusting!!!! They don't enforce the "bed bug quarantine" on residents with infestations anymore, allowing those people to freely roam the property and spread their bugs to others. Neither management nor the service coordinator (also a LSW) not uphold their duties to the residents in need of APS, leaving them to live and behave unsafely.
I will not rent from K and D Management, LLC again. I will be making a move out video on my phone when I leave here, because it has been brought to my attention by residents and reviews such as this, that they do not return security deposits in full, or at all. Local TV channels such as channel 19 "are aware of the issues and complaints with this company and property and are keeping an eye on it." read more