The woman at the front desk is very rude. If a person is coming in smiling at you and opening their…read moremouth to speak you don't cut them off and get an attitude with them before even finding out what they want or need. The facility itself is nice but the customer service could be improved.

We have owned a home here for several years. It's very nice. I appreciate the amenities and the…read morefact that everything is always kept clean and well maintained. Underground parking is a Godsend in the Winter, and having a secure delivery area for mail and packages eliminates the growing problem of Porch Pirates. Also, it's about a 15 minute ride to everything happening downtown, which we love.

Spent 2 years here. No complaints until I was moving out, as they do not pro-rate your last month…read morelease payment. So be prepared to get screwed over on your bills that month.

pretty terrible rental agency. everyone gives nothing but Karen vibes, and the only thing they know…read morehow to do is extract more money from you at every corner. Yearly rent increases, $50 parking pass, an extra $150 for animals, can't install your own ACs or do anything ,got to rent them from the agency for an additional $60 on your monthly rent...absolutely rude people here, they do not care for you how they say they will, but they will do virtually anything to screw you out of your money. AVOID red door living if you can. the apartments are nice, but i see the 18 layers of white paint on them. nice try you neoliberal dorks.

We lived in a three bedroom apartment from 2012-2013. The manager, Kathleen, the leasing agent,…read moreJennifer, the maintenance supervisor, Larry, and his assistant, Les, could not have been better, kinder, or more professional in both the management of the building and care of the tenants. Zlatka, the cleaning woman, kept the building spotless.

Before move in asked the property manager if it was a quiet building she said yes the building is…read moremade of 100% concrete... I used to work at a construction company cinderblocks are not 100% concrete blocks are a mixture of concrete Then they proceeded to do construction underneath my window for 212 days Table saw tub saw, saw partner saw Makita grinder, top pointing blades, cutting granite, slabs, handheld saws, vibrating the windows and vibrating the unit intensely for 30 to 60 days claiming this is all legal Could not sleep properly for the seven month rental the entire time The intense above Guantánamo Bay torture lasted for approximately 30 to 60 days Construction proceed for 200+ days... The Castlewood Apartments made a deal with the construction worker so they can live on site meaning the workers are living in the building and probably still are to this day What was done to me at the Castlewood Apartments was highly unacceptable It was legal the entire time torturing a torture victim, while taking money from them very insane behavior... The people who worked there are very nice people... The maintenance guy is one of the nicest people I have met in the state of Ohio who works there He's also probably underpaid and underappreciated They basically use him to do everything in the building and yes, he is a black man love all people just being honest how the maintenance man was being treated by the corporate office was very upsetting to me

I have lived in Castlewood for four years. There are several reasons I love living here:…read more- The apartments only share one wall with a neighbor. The master bedrooms are in the center and don't share a wall with neighbors. This helps keep it quiet. - The office staff is wonderful! Sherrie and Lisa are so kind and they always go the extra mile. They try to make the best experiences for residents hosting events, taking care of issues and constantly working to improve the building. If you have any issue, they take it seriously and do their best to handle it quickly. They take the time to get to know the residents and they really care about your experience here. - The maintenance team. Chris and Al are the best! Unlike other places I've lived, they really respect that your apartment is your home. They get to jobs quickly and always ask if there is anything else they can help with. Even if it's just a flickering lightbulb they get to it right away. - You can easily walk to all the best places on Detroit. We have underground parking - that is included in rent - so you don't have to worry about street parking.

I like living here. There are a couple of weird people. Sometimes people let their dogs poop on the…read morelawn which sucks. The building itself is beautiful and looks like a castle. The hardwood floors were redone before I moved in and that was a selling point. There is a weird little gargoyle. I tell myself that I live in a castle that I share with a bunch of other people. It is the truth so I believe it. One of the main reasons for living here was the close proximity to Edgewater Park and the Shoreway. It is really easy to get anywhere in the city from this point. I can get to the West Side Market in 5 minutes and Tremont in 7. It usually takes around 20 minutes to get Cleveland Heights area. My good old mom is only 2 and a half miles down the road in Lakewood so that is an added plus. If only you had the best mom in the world like I do!

I really love this building. It's a classic, Tudor style built in 1929. Gorgeous neighborhood…read more Beautiful street. The lobby of this building is very pretty. The front grounds are very well kept. Lawn is always trimmed, snow is always removed quickly. Obviously, I can only comment on my apartment. It is fricking lovely. I am seriously happy to pay my rent monthly. Beautiful hardwood floors. Pretty plaster walls. Updated kitchen. Fixtures are very pretty. View onto Lake Avenue is lovely. Let's talk parking garage. Wow. To say I was intimidated would be an understatement. I will have to add a photo. However... $50 a month to NOT have to find street parking every month... Priceless. Laundry facilities... Fair at best. I believe they found the smallest machines possible. And yes...$2.00 to wash, $1.75 to dry. Oy! And only three washers and three dryers. Many times, one machine is down. But usually repaired quickly. Oh! And they have a generous pet policy. Lots of bigger dogs. Nice to see! My standard poodle was welcomed with open arms. All in all... Great building. Mostly friendly folks. Great management staff (AZ Management). They are professional and responsive. I will seriously miss this place. Really. Website: http://azmanagement.com/Lake-West-Apartments.aspx

Run! new management is terrible. No communication. It took 10 days last winter to fix a window in…read moremy bedroom that would not shut all the way. Management promises things and doesn't follow through. You have to chase them down to get any kind of repairs repairs take anywhere from 2 to 4 weeks. The place smells like weed since letting dogs in the building. There is pee in the elevators and smell. Heat not work in the winter. They have to give you space heaters for your apartment to be warm.

The building is fine and well-maintained (45 yrs old), the location is nice (relatively quiet…read moreneighborhood, very close to the metroparks), and the rent isn't that expensive (we have a 2br for $800-$900/mo). All pluses. The thing that sells me on 200 West is the staff. If we ever have any questions, they get back to us THAT DAY. If we need maintenance on the apartment, it's almost always done within 24 hours. I can't express enough how great it is to have staff that you're able to get a hold of when you need them. The building is family-owned and I think that makes all the difference in the world.

I only lived here for a year and moved out months ago, but I wish I could have stayed longer here!…read moreThe property has since changed management and undergone a full renovation, which is a big improvement compared to older reviews from years ago that I've seen. Miranda was excellent as she gave me a great tour, answered all my questions, and was always prompt and helpful. Chuck, the maintenance man, was also fantastic and consistently went above and beyond and so friendly. Laundry on the 3rd floor was fine, though it could definitely get busy at times in the evenings. Overall, I really don't have any complaints. The one bedroom apartment I rented was clean, spacious, and was on the more affordable side for Lakewood, especially being PRIME location.

Do not rent here. This place is the definition of putting lipstick on a pig. Poorly done…read morerenovations on a falling apart building. The location is great but that is the only positive about this complex! The worst thing about 1327 is the cockroaches. They are everywhere-- lights in the hallways, vents in your bathroom, everywhere!! We submitted multiple maintenance requests about this and very little was done. They put some traps in a few spots-- that does not solve the major infestation issue. Their maintenance request line is not run by AIY-- it is a third party company so getting in contact with anyone actually familiar with your building is always a struggle. We went without hot water multiple times. Most recently there was a four day stretch that they entire building had no hot water. AIY did a horrible job communicating with residents when the issue would be resolved. During the last two months that I lived here the complex's fire alarm went off late at night and we had to evacuate. We were never updated on why the alarm went off or what was being done to ensure it did not happen again (which it did several weeks later). The laundry unit (which they will tell you was recently updated) does not work. Your clothes will not dry unless you run the dryer multiple times--which becomes ridiculously expensive. We took our clothes to a laundromat the entire time we lived here. Our apartment had severe water damage near the windows in the living room both bedrooms. We submitted a request about this and someone checked it out, said they needed to follow up when it dried, and never did. There was mold growing on the carpet in one of the bedrooms due to a leak in the drywall and we were charged a $100 carpet cleaning fee upon move out for it. That is ridiculous as we submitted the maintenance request and the property did not do their job in fixing the issue and instead blamed the resident. Not only do I suggest staying far away from this unit but from any AIY property! They have a severe lack of communication, very low standards for the quality of their properties, and they are never helpful or accommodating when you reach out with an issue or concern.

This is the property mgmt group that managed and owned before this other terrible place came in and…read moremanaged and the building is a MESS. We did not have heat for months. This place caught on fire. Never any parking. The front door is wide open. YELLING COUPLES. Yeah... stay away.

I have checked out two 1 bedroom apartments and they are really overpriced…read more Additionally, the exterior of the buildings are not maintained much. Especially the landscaping. They clearly do not take pride in their properties.

Previous tenant I loved my apartment even though it was by the train tracks I t was ok I am hoping…read moreto return to AIY for my future home

Terrible management. I had a viewing scheduled for 1pm today (7/31/2023), I arrived 15 minutes…read moreearly, walked around, waited, called 6 different numbers, emailed, and asked residents. No one answered. I waited 15 minutes after and then left. I get a call an hour later after I walked 30 minutes back home asking of I could come back tomorrow...as if I don't work or have other things to do. Ridiculous

I lived at Marine Towers West Apartments for three years. Unfortunately, I did not have a pleasant…read moreexperience. I would recommend trying to live at another apartment complex on Edgewater. Living at Marine Towers West was okay as long as I didn't not need any assistance with anything. On Dec 23,2021, when the garages collapsed everything changed. Around 1600,I received a called by management which asked if I cleared the building. When I asked what happened they said there is a small issue with the garage and that I would be unable to enter the building for now. I was told nothing further. I had to find out that the garages collapsed through google. I had to call off work and drove a few hours away and stayed with family. Once allowed back into the building there were many issues such as a huge lack of parking, family not feeling safe, friends not feeling comfortable visiting, and lots of construction (paint fumes coming into the apartment vents). I had a lot of trouble trying to find parking since I work 12.5 hour shifts. The apartment complex did offer transportation to off site parking for individuals that work a normal hours (6-8M-F). Unfortunately, I do not have a normal work schedule so I was not able to utilize the transportation services. Thus, I asked if I could move out early and I asked what the cost would be. The management stated I could move out early and there is no charge. However, when I went to put my notice in that I was moving out, management sent me paperwork to sign a few weeks later and stated I would have to pay the remaining lease obligations. When I asked why some of my neighbors were allowed to move out early but I wasn't. I had to email the office twice and the management took well over a week to respond and stated I could only move out early between March and April. Unfortunately, Claire never communicate any of these details to me. I was waitlisted when looking for apartments and then gone on military orders. So, now I am just going to have to keep feeling trapped in an unsafe apartment building. Also, any time maintenance needs to access your apartment which is multiple times a year they do not wear shoe protectors so dirt is frequently tracked in and trash usually gets left behind. I did reach out to the leasing office because one of my rugs was ruined, trash was left on the floor, and multiple lights were left on after maintenance came to work on the bathroom while I was at work. I never received a response from the leasing office regarding the matter. The apartments themselves are older and need to be remodeled badly but that's pretty typical for Lakewood. I just don't think the price charged for rent is worth it since the building is not adequately maintained. Plus, the poor customer service experience I received. I cannot recommend living here to anyone.

Pros: clean, friendly staff, safe. Laundry on each floor. Covered parking available…read more Cons: For the price, in Cleveland, I expected more from a waterfront property. The management company is a bit frugal with regard to modernizing the apartments. Also, they will NOT prorate your rent on move out, which is absurd--so if you move out on July 1st, you pay for an additional 30 days. Also, when my car was blocked into its parking space after hours and I was on call for work, I scraped my car trying to get out (I'm a doctor, have to run to the hospital the second the pager goes off). They had let someone block me in, and I felt they should have paid for it; they did not.