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Gates Custom Interiors

3.0 (2 reviews)
Closed • 9:00 am - 5:00 pm

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8 years ago

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Haynes Cabinet Design - Classic Style Modern Face Frame Cabinetry with Inset Shaker Doors, Featuring Premium Baked on Painted Finish and Reclaimed Wooden Post

Haynes Cabinet Design

(32 reviews)

We got lucky. As part of a whole house remodel, we elected to have Haynes Cabinetry change out our…read morekitchen and bathroom cabinetry. We spent a huge amount of time and effort, researching different cabinetry companies in order to find the right match for us. It became clear as we researched that there is a big dividing line within the cabinetry industry. Most typically there are guys who have table saws, and tape measures and they proceed to chop up wood and nail it together. However, a more recent development in the cabinetry business is what we were looking for. The most advanced companies come out, take measurements of the room and then design the cabinetry on a three dimensional computer system. This provides a way of essentially seeing what you're going to create before you even make one bit of sawdust. Once an optimized design is finalized, the wood parts are cut up and drilled by computer controlled machines, that very precisely control the dimensions of the wood parts to within only a few thousands of an inch. At that point the wood panels are simply put together with very little effort and essentially no corrective measures being needed. The result is a cabinet assembly that comes out essentially perfect. All drawers are precisely in line, everything fits pretty much perfectly. And this is how Haynes cabinetry operates. Along with Haynes, using the most advanced methods of creating cabinetry, throughout our project, they continually displayed a most proactive approach to dealing with us. At no point during the project, did we ever have to ask to have something done a second time. Everything we asked was taken care of, and taken care of with a smile. It was as if we were having friends that we've known for years come over and perform this work, they were amazing! Looking back at our home remodel, it is clear that Haynes cabinetry led the pack with regards to comparing them with the other contractors that we had involved in our project. We cannot recommend Haynes too much.

Haynes did an amazing job with my custom bathroom vanity. The design process was simple and the…read morecraftsmanship superb. Highly recommend.

OC Kitchen Designs - Kitchen - After

OC Kitchen Designs

(45 reviews)

After 4 quotes we we went with OC Kitchens designs. Glenn, was great, professional, on schedule and…read morehad best price. Our kitchen cabinets came out so nice, better than expected. I recommend Glenn in a heartbeat!

TLDR: Don't waste your time, because you will get mistakes (and now gaslighting) and be ghosted…read more **UPDATE IN RESPONSE TO THE BUSINESS' REPLY: First, this job was from 2024, not 2021. I have posted the entire text chain and an image of an email clearly showing this. The date you're referring to says "Oct 21" as in Oct 21, 2024. Not 2021. It's very telling that you don't even remember a job from only a year ago that was over a week long. You couldn't even be bothered to look up the old invoice to see when this job was? Second of all, the messages in the text photos saying "following up on this" and "following up again" are from ME, not you. That was ME following up with YOU after I said I wanted to go ahead with the repair, and you not answering. So your statement that you have not heard from me is patently untrue. That was ME who hadn't heard from YOU. The text chain clearly shows this. Third, the damage was caused by a complete lack of caulk on the cabinet, not "debris in constant contact." There is no "standing water" and no debris in "constant contact." You're making that up, it simply is not the case. The other side is caulked and is still fine, as I pointed out in my texts. I am aware that paint and caulk can only do so much - but guess what? It can do nothing if you don't actually do it in the first place. I am aware of how wood reacts with water (and it's not wood, because you use mdf, which is far worse). The fact remains that the area was not caulked AT ALL and also that I followed up with you multiple times and received no answer. Do not gaslight me by acting like you "never heard back." I clearly stated that I wanted you to do the repairs and you never got back to me. It's all right there in the texts. **ORIGINAL REVIEW** Sadly, I have to echo the other reviews on here about the owner ghosting people. I hired OC Kitchen Designs to reface our kitchen cabinets. They weren't the cheapest but they had good reviews. We experienced problems from the beginning. The job was quoted as going to take 3 days - it took more than a week. The painter took far longer than the 1 day it was supposed to take. He brought his whole family on a Saturday and had his wife and young kids helping - the young kids did not do a great job (they aren't pros and should not have been there). He should have come by himself. I found VERY obvious drips and runs on the main cabinet that gets used the most, right at eye level. Glenn said he would fix it. I asked him if he would spray it so it would look even with the rest and he said yes. When he came, he simply brushed over it, leaving very obvious brush marks and color difference. I could have done that myself!! There were so many issues, in fact, that Glenn ended up giving me $250 off, which was the price of the custom wine rack he put in, "because of all the problems." So I will give him credit for that. But... A while later we discovered that the painter had not caulked a major area right next to the stove. A whole corner hadn't been caulked at all, so moisture and liquid had gotten under it and it started to swell. Since he uses mdf and not actual wood, the swelling was pretty severe. I texted Glenn about it and he tried to indicate that it wasn't his fault because "there was probably caulk there, but it's a kitchen and we aren't responsible for water damage." I build furniture and have a woodworking shop and CNC machine. I know what I'm talking about. I've done major repairs to my home. I hired OC Kitchen Designs because I have two young kids and no time, not because I'm an idiot. I know when something has been caulked and when it hasn't. I told him if he came to see it he would clearly see that his painter screwed this up and didn't caulk it (and I have photos and videos). He said he could fix it for $200. I wasn't happy since I believe you should stand by your work, but I agreed to it. He said he could probably come out the next week, he just had to check on this other job (in line with the excuses he's given other people according to these reviews). I texted to follow up several times and no response. He ghosted me rather than come fix his company's mistake. He's a nice enough guy I guess, but I think he's overscheduled. In any event the ghosting is crazy unprofessional. Now I have to hire somebody else to come fix it.

Gates Custom Interiors - cabinetry - Updated May 2026

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