I have in text from Seth saying he is not the owner and can not help me with any issues but on Yelp…read morehe clearly says that he is the owner. Folks watch out for this company. They serviced my pool on two weeks and they billed me for a month of service. The pool cleaning lady came out and did not even have experience with the equipment, cleaning person told me that my salt balance is off and asked her to are you going to adjust the the machine and she said that she does not know how to work it. I texted Seth and he said he does not all employees know how to adjust it and they all do a different job and not all have experience that is all in text. Then how are they going to keep my salt water adjusted properly. They do not send someone else to do it. Also there communication is terrible I texted Seth on few issues like some repair and replace a pump. Did not answer me till a few days after and said that he is sorry and but he is to busy and was not able to get to me. The future with this company would have been a disaster no experience for the employee with machines and equipment and bad communications. Also after two weeks not happy with service Seth says he is sticking me with the one year contract and trying to force me with 1800.00 dollars. Do not sign contract because they can give you terrible service and try to stick you with contract. He threatened me with the lawyer of suing me instead of trying to make matters better. I have all this in text by Seth. Watch out watch out for this company.

Seth was responsive and ready to help us with a problem caused by another pool cleaning company. He…read moreis well priced and obviously cares about his clients and the range of their needs!

As a first-time pool owner, I was overwhelmed when I realized how outdated and messy my pool…read moreequipment was. I reached out to a few companies for help, but ultimately chose Justin from Viking Pools & Spa, and I'm so glad I did! Justin is everything you'd hope for in a pool professional: reliable, knowledgeable, and incredibly thorough. He took the time to assess all the issues, fixed everything that needed attention, and completely reorganized the PVC piping so the system now looks clean, modern, and professionally installed and I can control every aspect from my phone. What really stood out was how clearly he explained the entire system to me. He broke it down in a way I could actually understand, which gave me so much more confidence in maintaining it going forward. He made the entire process smooth and stress-free, and his work truly exceeded my expectations. If you're looking for someone you can trust with your pool, I highly recommend Justin and Viking Pools & Spas!

Justin at Viking Pool Service has been wonderful to work with and has done an incredible job on two…read moredifferent projects for me and my 1980's-era in-ground pool. I would highly recommend him to anyone looking to build, repair, or replace any equipment for your pool. The first project a few years ago was to replace my outdated single-speed pump with a more energy-efficient variable-speed pump. I decided also to replace the old rusted mechanical-dial electrical box with an internet & app-connected Pentair EasyTouch panel, new automatic valves, and all new plumbing. I started with calling a few companies to come look at my setup to get some estimates. One company didn't return my message. Another company made an appointment with me and never showed up for it. Yet another company came out (the owner and his assistant) and they both spent almost an HOUR with me. They were very friendly and very knowledgeable, but they never sent over the estimate and didn't return any follow-up calls for some reason. Maybe they were too busy with other jobs. (If you are reading this review, perhaps you've encountered the same.) Justin at Viking Pool Service returned my calls, showed up on time for our appointment, proposed a much better solution than the other one that I did get and at a better price. He showed up for the job when he said he would and wow! Excellent craftsmanship. The way he re-organized the existing mess of PVC runs and valves and got everything installed was clever and way better than before. Sooo happy with the finished result! Love the convenience of running and programming the pool from my phone way more than I thought I would. This year, my pool heater finally went out and needed a replacement. I didn't bother to call anyone else this time for an estimate except Justin. Again, what an excellent job he did from start to finish. A day or so later we discovered a small leak coming from inside the heater, which turns out to have been some internal part that the manufacturer didn't seal correctly. Justin came back the next morning at no extra charge to take the unit apart and fix/re-seal the component (some kind of internal manifold) that was causing the leak. Thank you, Justin!

I met Frank to get an estimate. He was on time, very communicative about his actions to solve my…read moresevere pool issues. He's been on task100% impressing me on follow up. Let me bottom line this. Customers who engage him are LUCKY to have his expertise. I've had a couple other services over time resulting in disappointments.

The last thing I needed was a solar panel leaking. I called Frank Bustamante, the owner of Holy…read moreParadise Pools, and left a voice message. Frank responded within a day which made me happy. He said he would be by before noon. He showed up on time. He was friendly, professional, and he explained what the issue was with my Solar panel and he fixed it. He did not try to upsell me anything and he did explain what could happen in the future because my solar panels are extremely old. I feel like I know what to expect and to plan for it. But for today everything is fixed and good to go! I would recommend this pool company in Santa Rosa!

Larry is FANTASTIC! He is one of the VERY RARE professionals in the greater Santa Rosa area who…read morestill actually takes personal pride in his work. This is exemplified by his refusal to settle for this area's average mediocre service--his service always is excellent and he never leaves projects "partially" complete. When he takes on a protect it gets done correctly and completely and he is a wonderful person as well. Before I hired Pool Dudes, I already had tried Johnson Pools & Healdsburg Pool Services both of whom are scammers. My pool is salt water--this is the first pool I have ever owned--and I just assumed that because both companies were aware of this they would service the pool appropriately. Nope. Each just continued dumping chlorine into the pool which I later learned from a friend is absolutely NOT how a salt water pool is serviced. Johnson had even been the pool service company for the previous owners and had just taken the lazy way out (to avoid having to take out the salt water pool components and actually clean them) which left the 2 cleaning cells frozen and unable to work in the pool! Criminals!! When Larry got on the job, it took just about a week or two for him to repair what those two useless & LAZY other pool companies had destroyed and suddenly the salt water system was working perfectly. DO NOT WASTE YOUR TIME OR MONEY with "established" long running pool service providers!! Call Pool Dudes to get your pool needs taken care of. You will be SO happy you did!

What a difference a great partner makes on handling a pool! I was not happy with the company…read moreworking to maintain and care for the pool and tried to work with them on improvement and understanding. But, sadly, that was not possible and we had to move on. I need someone to at least communicate and inform instead of just want to collect a monthly bill for minimal/no effort or work. I was lucky enough to connect with Larry at Pool Dudes. Just night and day from the previous company. He followed-up to get the business and inspect the situation. He generated a report after testing. He explained the situation and how he would recommend to proceed. He was immediately trustworthy and fair along with outlining a reasonable approach to moving things forward. Just a month or so in and we already are seeing a dramatic improvement. Larry really takes pride in addressing the problems and options along with making it happen. We are very happy and highly recommend Pool Dudes.

We have been using Sonoma Pools Service for a little over a year and have been very happy with the…read moreservice. They have exceeded expectations on repairs and issues and have an awesome customer service office team and the weekly service has been great, our pool has never looked better (special shout out to Brendan who does the weekly service). Highly recommend them!

I don't know how to update or edit my previous review last month. However I have follow details on…read morethe service. I couldn't be happier. The attention to detail and thoroughness of their service is impressive. Babysitting the pool to bring it to pristine with constant monitoring and many visits the pool is awesome.

I have been working with Bob as he services our community pool and spa for about 8 years. I highly…read morerecommend Bob. He's honest. He's always on time. bob doesn't pressure you into buying anything. Always gives multiple ways of doing things if possible. I completely trust Bob. His communication is great. He does quality work. Charges good rates. I think he provides excellent quality work.

Can't recommend Bob highly enough. Consulted him about a broken down system, and he walked me…read morethrough the options and installed a new controller and heater for us, essentially a full rebuild. Price was fair, and throughout the process it was clear that he was not trying to slap quick fixes anywhere, but really trying to get it right and have a system that will work for years and years. 100% recommend!

Great work always they're always fast and efficient! Best pool business around! 10/10 would…read morerecommend

John has been our pool service for over a decade. When our pool deck needed rebuilt, he helped us…read morefind the best contractors to do the concrete and tile work, coordinated the work and looked out for us. We came in under budget. When other equipment needed repair or replacement, John got us the best equipment with budget in mind. Friendly, always on schedule, easy to work with- John and his family take care of you. Grateful to have found him.

Francisco is a awesome guy and a true pool professional. He knows everything from pool equipment to…read morepool cleaning. He showed up 2 or 3 times and went above and beyond. I highly recommend him for pool cleaning, equipment inspections, troubleshooting, or anything pool-related. He's a true pool expert. I'll definitely be calling Francisco again on the next one. Highly recommend Francisco and his family. Thank you so much.

Great service and friendly staff. Dona great job of caring for our pool in San Rafael!read more