I hate to give such a poor review for a local business, but if it means saving another girl from this experience, so be it.
I've just moved to NJ and had no idea where to go for a cut. I chose it based on some Facebook reviews. When I booked my appointment, I made sure to note that I have great curls that are easy for me to work with, but I needed layers and reshaping. Simple enough... it's what I've done for years. I went in with a specific style in mind and showed many instagram photos of the cut, plus some of my own photos of similar cuts from my past. Couldn't have been clearer.
It was obvious the stylist was inexperienced, but he seemed like he listened. He honestly gave me one of the best blowouts I've ever had- it lasted me a whole week. But right away, I saw that he didn't come close to what I asked for. I politely said so, and he said that I should try it out for a week and if I didn't love it, could come back to get it fixed. When I washed out the blowout, the curls weren't layered- they looked so silly, I had to pull my hair back.
So I came back.
He was rude and snarky, and told me that he wouldn't have time to blow out my hair so I had to be ok with leaving with my hair wet. Fine. Then he was laughing at me when I told him what I didn't like about the cut, and what I wanted. Fine. Then laughed at me when I calmly told him I felt like he was now cutting way too much of my hair (even though inside I was having a proper holy sh*t my hair! moment). He was obviously really offended that I came back, but seriously dude- you're a hair stylist. It's your job to give ppl good cuts that they're happy with. And I was honestly super polite and calm the whole time.
It got even more uncomfortable when he confronted me about not being happy with what I was getting, so he insisted that the receptionist credit me for my cut-- which I didn't even ask for. I felt so uncomfortable and awkward that I insisted on leaving. Hair was still wet. The receptionist at least tried to offer me someone else to look at my hair, but it was so uncomfortable there, I had to leave. And thank God I did.
By the time I got home, it had finally dried and I could see how much damage was done. This is by far the WORST hair cut I have ever received. He cut off so much of the length, so much of the volume. AND it is all uneven. It's not symmetrical, the layering isn't smooth... it's choppy and it looks ridiculous. My husband saw me and said, "oh boy, you can't go to work looking like that!" Imagine!? It is so obvious that the stylist lacks skill and experience. It's a real shame. I can't believe that they would pair me with someone so unable to cut curly hair, and that no manager or senior stylist had met with me on my return-to-fix-it visit. Poor quality cut, and poor quality service by the salon. You would think that small local businesses couldn't afford to lose new, potentially long term local patrons.
I'm going to have to pull my hair back or blow it out until it grows out. Curly hair takes forever to grow out. And I will never set foot in that salon again. read more