Great place to buy parts. Gabriel Mena provided me with great service…read more Check-out was seamless and the 30 day guarantee is definitely a plus. Love this place.

The best customer service and the sales team knows all the parts and the best part cheap price!read more

Three stars average. 5 stars for Drake. 1 star for Madonna. Drake was about to change out my…read morebattery, but Madonna insisted that he stay and help her with her job at the register, even though I had already waited 15 minutes in line. Had to wait another 15 minutes even though there were only two people in line. I think Madonna would have insisted longer if more people had come in, but lickily that was it. Seems kinda pointless that I'd have to wait to get to the front of the line if that lady is just gonna insist that I wait for other people that entered the store after before the guy could help me. Not sure if I'll come back, maybe on some day that Madonna isn't working there.

I'm not sure if the man named Sterling is the manager there but it is absolutely unacceptable the…read moreway he addressed a young man that was changing a battery for a lady outside. It does not matter if the customer service is good when he behaves in such an offensive manner towards his coworkers.

Car battery died and was denied service by another auto part store because of the rain. I called…read moreAutoZone and they were so kind and ready to help. They were able to install my car battery and were very respectful!

If you need a diagnostic run on your vehicle, they do not have the tools, as they advertise.read more

Friendly and knowledgeable staff with headlights. Just hard to find it. Because it's all the way to…read morethe back of strip mall. I was glad that I posted my review on Google Maps last November. Because I needed to buy the same bulb as my other headlight went out last week. Not sure why light bulbs don't last long these days. Before my first visit at this AutoZone, I went to Walmart searching and found found what I needed. But they don't have anyone paying attention to their customers. I got on the internet and found AutoZone in Chinatown. I love the Zone for all of my auto accessories need. I had a choice of another AutoZone near my house. But I choose this store because of huge parking lot and much friendlier traffic. My question to the store clerk, "can I bring the light bulb back if it doesn't work?" Answer was, no. He recommended me to have the car checked by auto mechanic for electrical connections. Because it could be something other than just light bulb. So, I took a chance to buy one bulb. Now, I regretted I should had bought 2 bulbs.

This place is horrible! 8 guys running around customers waiting and 6 of the 8 guys are working in…read moreone item one computer one is working the cash register. Customer service sucks here!!!! I have been waiting 15 mins to pay!!!

I had just moved to the US and Houston, and I was very nervous working with a mechanic I had never…read moreworked with. Sam was very fast to respond and even quicker to get new brake pads installed. He refused to install the brake pads I bought myself, but he installed better ones and added equipment I was missing (the sensor). Pricing was reasonable, and service was quick. I also got an inspection done. Sam was great, and I highly recommend his business.

Great work and service, fair pricing. Also repaired and associated issue without charging extra.read more

Car battery died and I came in to buy a replacement. I asked if they could install it, and was told…read moreno because of the rain. I completely understand if that's company policy, but the employee who answered was unnecessarily rude and dismissive about it. Adding an extra star because another employee did try to help and was much more respectful, but was told by the first worker they couldn't do the installation. I ended up going to another auto parts store a couple of blocks away, where they installed the battery without issue and treated me kindly.

Your car breaking is stressful as is, I had gone into this orielly for an alternator as I had my…read morecar professionally diagnosed, a pain in the neck but thought I'd save myself the extra couple hundred bucks. I had normal and friendly interactions with most of the staff here. Except mark. Mark is an elderly employee who seems to think he's a mechanic. After I was sold a faulty remanufactured alternator (happens wasn't too worried) I went to return it. And settled on getting a brand new one to save some hassle, well the expert Mark sold me another faulty alternator. So after having already spent time and money to uber myself back up there to return and replace it once again. Mark decides and I quote "it's your car not our product, I don't feel right selling YOU another product if you're just going to return it" so after a brief but respectful argument and his coworker Maria stepping in to mediate. I let mark know his job is to sell car parts. Not play diagnoses hero. And end up buying a brand new one out of pocket again because mark refused to refund the faulty product he sold me and also refused to get a manager. I ended up taking the part and vehicle to Universal Auto Mechanics shop and they kindly let me know it was yet another bad product. Luckily they decided to just sell me a new alternator directly and I returned marks faulty product again to the store manager. I have receipts with dates and times and marks name on it, he was rude and slightly racist. As much as I'd like to get an apology getting mark investigated and or fired is fine by me as well. Great job everyone else, mark I hope you lose your job. You're a poor excuse of a retail worker who likely should've quit long ago

Oh, you've been here before? Oreilly? If you say so…read more We used this O'Reilly Auto Parts and they did a really good job. They were very friendly and they had exactly what we needed. So we give them good ratings. And they're not too far from Chinatown and some of the places we eat, so very convenient. Definitely a very useful store, and they are friendly and they had the exact part that we needed. So we appreciate that and for that reason I will definitely come back to them in future - especially when I'm over this part of town. It's a chain, but a good one.

1 Star -- Defective Part, Customer Stuck Paying Labor Twice…read more I purchased a remanufactured MasterPro rack and pinion from O'Reilly Auto Parts for my 2010 Toyota Venza. After paying a mechanic to install it, we discovered the replacement rack had the same steering problem as the original. The mechanic inspected it on the lift and found excessive movement where the steering shaft connects to the rack. Now the entire rack has to be removed and replaced again, meaning I have to pay additional labor because of a defective replacement part. O'Reilly will replace the part under warranty, but refuses to cover any of the additional labor costs. My issue isn't that a part failed. Parts fail. My issue is that O'Reilly sells remanufactured components, yet when one is defective immediately after installation, the customer is left paying for the consequences. I've spent a substantial amount of money at O'Reilly purchasing parts for this repair. I expected better customer support, especially when dealing with a critical steering component. A replacement part doesn't make up for having to pay a mechanic twice to do the same job. Very disappointing experience.

I buy parts from them all the time. Pretty much every week lol Reliable, Amazing on shipment and…read morepackaging. Amazing with updates and great customer service. Too bad I'm not in Texas, I'd be there all the time buying parts for my Neon. I wouldn't recommend anywhere else. -Raul

came in today for a fill here at modern performance Rashad got me right a 5 pounder great serviceread more

Had the parts in stock and was there for less than an hour. Everyone was very friendly and helpful…read more I had called in the morning at 9:30am and had a hitch on and wired in before noon.

This place is awesome. Every single human in this location is knowledgeable and helpful. I came in…read morewith a motorcycle hitch carrier that was designed for a 2" receiver. I bought a new truck with a 2 1/2" receiver. Even with the reducer, the play in the motorcycle carrier was unusable. They grinded down the ubolt stabilizer so it would properly fit my receiver. It improved the situation about 50% Then Brian told me about a product that could possibly remedy my dilemma.. He warned me it was a bit pricey but we had nothing to lose to try it out to see if it would work....and I'll be damned....worked like a charm. It was expensive, but not as much as buying a new motorcycle carrier. I wish all companies still operated like these guys. (If they did the world wold be a much better place). If you get to speak with Brian you will be in great hands!