I'm not sure if the man named Sterling is the manager there but it is absolutely unacceptable the…read moreway he addressed a young man that was changing a battery for a lady outside. It does not matter if the customer service is good when he behaves in such an offensive manner towards his coworkers.

I understand that private businesses can implement policies some shoppers don't like and have no…read morelegal repercussions -this is America after all :), but consumers having the buying power and with modern technology, the ability to share. Not having walked 5 feet into the store, an employee from behind the counter rudely asked if I had a mask, and that if I didn't, I couldn't stay in the store. I was confused for a second, then retorted "well, I suppose I'll go buy my oil somewhere else." He responded with as much sarcasm as he could muster, "yeah yeah, ok bye." The staggeringly high percentage -facetious :)- of 0.0000003% of the population of Harris County has died from COVID-19 (Johns Hopkins). The "law" requiring masks is unconstitutional and it is unfair of the store to penalize those with asthma or allergies who can't breathe well with constricted airflow. Again, it's a private enterprise and they can do what they want, but I just wanted to let anyone who values our liberties and preventing government overreach know. FYI, AutoZone had everything I needed!

If you need a diagnostic run on your vehicle, they do not have the tools, as they advertise.read more

Car battery died and was denied service by another auto part store because of the rain. I called…read moreAutoZone and they were so kind and ready to help. They were able to install my car battery and were very respectful!

Friendly and knowledgeable staff with headlights. Just hard to find it. Because it's all the way to…read morethe back of strip mall. I was glad that I posted my review on Google Maps last November. Because I needed to buy the same bulb as my other headlight went out last week. Not sure why light bulbs don't last long these days. Before my first visit at this AutoZone, I went to Walmart searching and found found what I needed. But they don't have anyone paying attention to their customers. I got on the internet and found AutoZone in Chinatown. I love the Zone for all of my auto accessories need. I had a choice of another AutoZone near my house. But I choose this store because of huge parking lot and much friendlier traffic. My question to the store clerk, "can I bring the light bulb back if it doesn't work?" Answer was, no. He recommended me to have the car checked by auto mechanic for electrical connections. Because it could be something other than just light bulb. So, I took a chance to buy one bulb. Now, I regretted I should had bought 2 bulbs.

This place is horrible! 8 guys running around customers waiting and 6 of the 8 guys are working in…read moreone item one computer one is working the cash register. Customer service sucks here!!!! I have been waiting 15 mins to pay!!!

I had a great experience with this business! They offer a wide selection of quality auto parts,…read moreprovide reliable and honest auto repair services, and also have a solid inventory of used cars at fair prices. The staff was knowledgeable, friendly, and took the time to explain everything clearly. It's hard to find a place that does all three well, but they truly deliver. Highly recommend for anyone looking for dependable automotive service and vehicles!

Great work and service, fair pricing. Also repaired and associated issue without charging extra.read more

Car battery died and I came in to buy a replacement. I asked if they could install it, and was told…read moreno because of the rain. I completely understand if that's company policy, but the employee who answered was unnecessarily rude and dismissive about it. Adding an extra star because another employee did try to help and was much more respectful, but was told by the first worker they couldn't do the installation. I ended up going to another auto parts store a couple of blocks away, where they installed the battery without issue and treated me kindly.

Your car breaking is stressful as is, I had gone into this orielly for an alternator as I had my…read morecar professionally diagnosed, a pain in the neck but thought I'd save myself the extra couple hundred bucks. I had normal and friendly interactions with most of the staff here. Except mark. Mark is an elderly employee who seems to think he's a mechanic. After I was sold a faulty remanufactured alternator (happens wasn't too worried) I went to return it. And settled on getting a brand new one to save some hassle, well the expert Mark sold me another faulty alternator. So after having already spent time and money to uber myself back up there to return and replace it once again. Mark decides and I quote "it's your car not our product, I don't feel right selling YOU another product if you're just going to return it" so after a brief but respectful argument and his coworker Maria stepping in to mediate. I let mark know his job is to sell car parts. Not play diagnoses hero. And end up buying a brand new one out of pocket again because mark refused to refund the faulty product he sold me and also refused to get a manager. I ended up taking the part and vehicle to Universal Auto Mechanics shop and they kindly let me know it was yet another bad product. Luckily they decided to just sell me a new alternator directly and I returned marks faulty product again to the store manager. I have receipts with dates and times and marks name on it, he was rude and slightly racist. As much as I'd like to get an apology getting mark investigated and or fired is fine by me as well. Great job everyone else, mark I hope you lose your job. You're a poor excuse of a retail worker who likely should've quit long ago

Oh, you've been here before? Oreilly? If you say so…read more We used this O'Reilly Auto Parts and they did a really good job. They were very friendly and they had exactly what we needed. So we give them good ratings. And they're not too far from Chinatown and some of the places we eat, so very convenient. Definitely a very useful store, and they are friendly and they had the exact part that we needed. So we appreciate that and for that reason I will definitely come back to them in future - especially when I'm over this part of town. It's a chain, but a good one.

horrible customer service the young man that helped me needed assistance from a team member and the…read moreteam ignored him. I felt like he was trying to avoid me he was very rude by not acknowledging me. He has glasses and has tattoo all over him.all I needed was help with my license plate installation this location is very unprofessional would not recommend.

came in today for a fill here at modern performance Rashad got me right a 5 pounder great serviceread more

the crew over at modern performance are always more than helpful, and truly want to assist you any…read moreway they can. Seems very rare now, and I appreciate these guys