Car battery died and was denied service by another auto part store because of the rain. I called AutoZone and they were so kind and ready to help. They were able to install my car battery and were very respectful! read more

If you need a diagnostic run on your vehicle, they do not have the tools, as they advertise.

Juan and Gio are top notch! They were so willing to help me out and I didn't feel like I was a bother. I know absolutely nothing about cars but they do and they even pointed me in the direction of a local mechanic, because I asked! I didn't know what I was going to do. If you ever end up in a jam check them out as well as the mobile mechanic Just Incredible. Thanks guys! read more

AutoZone - When in doubt, let them check you out! - Auto Parts & Supplies Near Me - Houston, Texas

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Right around the corner from my crib, this neighborhood Auto Zone is a hit. Very polite people at this location. Went in to get coolant for my car. The elderly gentleman who helped me, forgive me I forgot his name, was so nice and helpful. If I have the need to go back there I would want him to wait on me. read more

AutoZone - Auto Parts & Supplies Near Me - Houston, Texas

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Jacob was super helpful and I'll come back just because his service was great. Store is very clean and organized.

Long haired kid said it was too cold to run a diagnostics check since when is 40 degrees too cold to do a 5 min or less check bro just lazy

I was having issues with my car so I went into auto zone to have my battery checked. One of the employees there was able to come out and check my battery, he also was kind enough to give me a mechanics name. Alex was also kind enough to come out and put my battery on. They were busy busy but he went out of his way to ensure I was taken care of. Great experience! Great service! Highly recommend. read more

On hold on the phone for a while without any response and I guess he finally hung up on me

This location has the best customer service and that is in large part due to Richard who has helped me thoroughly and efficiently each time. He gave me great advice on my car battery last time and this time it was my coolant reservoir. He and John were a huge help and offered amazing customer service. I also went to the Gessner location same night for a part and can honestly say they did not give me as much customer service as the dairy Ashford location. Not even close. Thank you Richard and John!!!! read more

Bought car battery for AcuraTL(Platinum AGM) 3-4 month ago, I had issue starting the car, I research what are issue "why" the car would not start in "YouTube"and finally took my battery back on a SUNDAY to have it checked. Alex D.(ID Badge) help me & found that 1-2 cell was weak & it will take few hours to recharge the battery. He decided to replaced it with a new battery. Bec. I was in a hurry, unfortunately they don't have the same battery I need,he called the nearest AutoZone & prearranged me picking up the battery. I was impressed with this young men(Alex D.) although the store was busy he was able to multi-Task. Alex send me to the nearest store would be in Hwy-6. Another (Alex ?) took care of me & the battery was ready. He also gave me a price quote for one of best(Alternator). I always use AutoZone in (Pembroke pines)Florida. Being only 7-months here in Houston. It seems to me AutoZone management only hires "service oriented"individual. Congrats read more

Chris the parts manager is awesome. Very knowledgeable - and as we changed the battery and wipers, he walked through the entire process. When I explained that I want to understand how to do it myself, he showed me and we changed together, and said I'm welcome back anytime if I have additional questions. Definitely will be back! read more

Very slow service, the staffs are not welcoming and do not acknowledge you. Two of the employees are doing something else stating that "it's not their station". I honestly think you should at least try to help out if the customers are waiting instead of just ignoring. Came here since my engine check light is on and to ask for a code. Heard it was really quick to get the results from a "scanner". I hope the employees here at least learn how to do other tasks even though it's "not included in their job duties". It could've prevented people from waiting. Around 4pm, at least 5 people were waiting in line and one employee seemed to be handling all which got me frustrated. read more

For you aspiring "Shade Tree Mechanics", AutoZone is you place for car parts. This is my go to spot whenever I need a part for my project car. It's your typical auto part store. No frills or thrills here come get what you need and if they don't have it at this store then the staff will kindly locate a specific part at any other AutoZone in Houston. The staff isn't really that knowledgeable about fixing car troubles (go to a mechanic you cheap bastard) but they will help with issues of batteries, headlights, alternators and etc...). Oh remember to get the AutoZone car. The key to getting 20.00 store credit is simple. Spend at least 20.00 minimum per visit (multiple transactions per day will not count) you'll get a point. Once you reach 5 points the next purchase of 20.00 will be free. read more

Always helpful and very price competitive. My local go-to auto part store. You are actually treated like a human, unlike the local Wmart.

The customer service lacks initiative, poor communication, and poor knowledge. They display attitudes when asked for help. O'Rileys across the street would be a better option. read more

I needed a new battery for my BMW. I bought one from AutoZone and thought I could get it installed someplace else. No one could do it at AutoZone that night and no one else would install a battery I didn't buy from them .......but yet they were out of stock for my particular battery. It's crazy that they would not install my battery that I had bought and they could not sell me a battery because they were out of stock. So I took it back to AutoZone and Chris helped me out. Great guy, great customer service, outstanding individual. read more

My five stars is for Nebras Y. We went today to get a new battery for our car. My first experience there a few months ago wasn't very nice. I was hesitant to come back to this location 2805 S dairy Ashford, but we needed a new battery asap so decide to come to that location once more. Luckily, Nebras Y. assisted us. He's very knowledgeable, patient, and very pleasant. He kindly explained our choices and the benefits of a couple batteries for us to choose from. He then kindly installed the battery for our car without any attitude or frustration in the heat of Houston! We are so glad you have such an exceptional employee working for your company! Not many employee... take the take time to assist like he did. Please keep up the great work. Thank you again Nebras, we look forward to seeing you on our next visit !!!! read more

A huge thank you to Yasser B, an employee at this store who installed a new battery that I had bought here today He was very nice and cheerful while he was putting in the new battery which I greatly appreciated and I felt so much better when it was done. My previous battery was almost four years old and I knew it was on borrowed time. Again a big thank you to Yasser for helping a lady when she needed it. read more

The manager, Mr. Les Stapleton changed out my battery after I had been lied to at O'reilly that it was locked. Mr. Les showed me that my battery was not locked and he changed it with one small tool....And he just had thumb surgery! On top of all that, I purchased the battery from O'reilly and Les was still nice enough to install it for me. Mr. Les was very professional and knowledgeable. He made my day! Thank you so much, Mr. Les!! read more

Not enough staff and the staff they did have wasn't that great. Especially the car expert he was a total jerk and made the whole buying parts a horrible experience. I've now had 2 bad experiences at this location. I would recommend another location to shop at verses this one!!! read more

Dealt with this store twice since it's close to my house. First time a battery, one price, one battery $150 bucks, no other options in batteries or price.... I don't think so. Second time, I call to find out if the have a fuel pump in stock. I get the most horrendous customer service I've ever received. Placed on hold because their not at the computer, then they cannot get the year make and model correct and want to argue the point with me. The guy I spoke with was utterly mindless! He couldn't hold information for even 2 seconds after you just told him, "I NEED A FUEL PUMP!!" I know he spoke English... he just didn't seem to understand the words that were coming out of my mouth. Go across the street and go to O'Reilly. At least there they will know and understand what part you need. read more

Battery died. It threw up crazy errors like engine light and trac light off for 2015 corolla. Mak Khan helped me out and I love his professional and no nonsense approach to cars. He helped me get the battery swapped out. Awesome Mak! Thank you!!! read more

Great experience with battery change. Employees were friendly and pleasant. Painless.

I went here for 2 things...car seat covers and a digital clock for my car. I first asked where I could find the digital clock for my car. I was barely able to finish my question, when the Mgr said they dont have any. I told him I saw it online and it said its in stock at this location. He finds it and said its the only one left. Second, I had searched online and found the car seat covers I wanted for $29.99. They rang up $39.99. He said thats the price. I showed him where they were on the shelf and there were about 8 of them in different colors for this price. He looked up on his browser (never showed it to me) and said $39.99. I told him thats for the luxury 700 series, not the 500 series. He refused to give me the online price, which matched the price on the shelf. This place needs some lessons in customer service. Ive had better luck at other Auto Zone locations. It wasnt even that busy either. Just a rude Manager. read more

Came in for some tire air caps on a Thursday night. Staff was friendly and I was taken right to what I was looking for upon entering so no wasted time! read more

My family and I are regular customers here. We have never had a problem until today. Alex, one of the sales reps at this location is extremely rude! When I ask him to help me carry the jug of oil I had purchased, because I recently hurt my back and have trouble lifting heavy things, he told me "no, it has a handle, carry it yourself". I couldn't believe a customer was being treated lIke that. Don't forget Alex, you get a paycheck because of paying customers like me. read more

Friendly staff greets you as you come in. Mr. Les helped me replace my windshield wipers and a headlight bulb quickly. I previously had a lightbulb installed at another store and it took the employee several minutes to install it...incorrectly. read more

I came here to purchase a new battery and an employee by the name of Elias was extremely helpful! He was very professional and went above and beyond to help me. This is the first time an employee at Auto Zone has actually gone out of their way to make it a pleasurable experience. read more

My oil light came on while driving on I10 so I got off at Gessner and Putted to Autozone on Dairyashford. The customer service was great and they went above & beyond. Apparently my last oil change used the incorrect filter. The team changed my filter, cleaned the standing oil and topped my oil off. Thank you Autozone! read more

Super rude employee insisted I go to a car dealership for a new battery when I wanted to purchase one there. When I called to complain the same guy answered and argued with me over the phone. Boooooo autozone read more

Worst autozone ever , I ordered a lift support and they said i could come back the day aftet to pick it up but I came back five times and they still didnt have the part i needed. read more

Went to get a car battery from Walmart and was told 3 hour wait time . They wouldn't give me the time of day . So I came over to autozone . The gentleman who helped me was exactly that . A gentleman. He was very polite, welcomed me as soon as I got in the door serviced me quickly , and installed the battery for me . I will definitely come back again for any future car needs . I highly suggest them . read more

Wow!! Omg!! This Autozone has several incompetent employees working for them. They do not have the necessary skills needed to assist customers with simple battery problems. I called AAA roadside service and was on my way. read more

I have been waiting for an hour... Just to pick up my parts that I ordered in advance... Awful customer service.. Havent seen worse..

So I came here yesterday because my battery (I thought) was dead - I had just gotten it back from the mechanic and turns out I didnt drive around enough to recharge the battery so I had to get it jumped a couple times to get it going. Anyway I brought it here to buy a new battery and an employee, Auto, I think, refused to let me buy a new battery without testing it first. Turns out, my battery was fine as well as the alternator and radiator that he also tested for free! I was very impressed with the service at this location. Had he been just trying to make a sale, he would have let me just buy a $120 battery for nothing. Very thankful for his kindness. Would have given 5 stars depending on if I had them install something but there was no need so all I can give is 4 :) read more

Service was horrible no customer service couldn't get one person to help me the staff told me my battery had 10 minutes left then let me stand around for almost a hour I had to go and get one of them to give me my battery back after a entire hour after waiting the pervious hour for it would rather drive to Katy tx then to come back here read more

Went in for a simple battery test, since I had to jump my car last night. Waited in line for a few minutes and someone came out to take a look. So their version of helping was here are some tools and was gonna walk away. I don't have the time or patience to do someone else's work for them. Last I checked they assisted in checking the battery, and when I bought a battery from them they would help replace it. Not wasting my time here again. read more

Helped me with windshield wipers and was kind enough to show me how to replace them (for some reason I was unable to remove them on my own).

I was told to wait outside for someone to come run a diagnostics test on my car. After checking back inside twice, and not being seen for 45 minutes, I left. Giant waste of time. Don't go here. read more

I needed help replacing my battery, Mak Khan at this location went above and beyond to help make it happen. He was so knowledgable and helpful which made the whole experience outstanding. So grateful to have met Dr. Mechanic :) lol Thank you so much! Highly recommend you ask for Mak if visiting this location read more