Bottom Line Up Front:
I really wanted to love Garlic High but ultimately only kinda like it because of flaws that go beyond the food.
The Background:
Garlic High is a Japanese restaurant located inside the Tokyo Central grocery store, which is a great asset for north Orange County, where few Asian markets exist. So I was pumped when I saw this shop pop up inside. It serves Jiro-style ramen, which is also rare to find in Southern California.
The Food:
I ordered the original Jiro-style ramen, which is known for its extra thick chewy noodles, garlic-forward flavors, and generous portions. While I enjoyed the texture and chewiness of the thick noodles, I did not enjoy the chewiness of the pork that came with it. Also, I barely tasted any garlic even though I clicked on the Regular Garlic option while ordering (more on this later) -- a shock given the restaurant name.
My wife got the Yuzu Gyokai Tsukemen, a cold noodle that you dip into a concentrated pork-and-seafood broth that's balanced out by yuzu (a Japanese citrus). She said it wasn't very memorable, and she was right. Given that we've tried cold noodle dishes in Japan, we were both hoping for something more.
There was also a sign offering free kimchi. "Interesting," we said, since kimchi is Korean fermented spicy cabbage. When we received our kimchi, we almost laughed. What we got was a tiny portion of what appeared to be chopped leeks topped with chili sauce. Something was lost in translation maybe?
The Setting:
As mentioned, Garlic High is located inside Tokyo Central, so parking availability is dependent on the amount of grocery shoppers. Expect difficulty finding parking during peak hours due to the smallish-medium parking lot.
The Interior:
The ramen shop itself is clean but quite small, with only about 4 tables and a counter. You'll find a touchscreen kiosk at the front to take your order, and basically no humans during your initial interaction. The kiosk is easy to use and understand, so ordering is pretty straightforward.
The Service:
As mentioned, you'll deal with a touchscreen kiosk first, which is not a completely odd experience given that some ramen shops in Japan have a similar setup. But there it's meant to be for subway commuters looking for a quick bite to eat. But here it's not the most welcoming experience. Fortunately, a human stepped in when our order was ready...but rather than bring it to our table, the server stood behind a counter and passed it to me. In fact, everything else was self-service; napkins, condiments, utensils, even water -- everything I had to get myself. Don't get me wrong, the sole employee (aside from the cook who never left the kitchen) was very friendly. But the setup did give a hands-off vibe.
The Price:
All of my nitpicking would have been forgiven...had it not been for the cost. When I'm paying $15 to $25 for a single dish, I expect delicious food and excellent customer service. Instead, I got a mid meal and minimal customer service, which is fine for a cheap fast-food joint, but not for these premium prices.
The Conclusion:
Was I impressed by Garlic High? No. But now that my expectations are low, I am willing to visit again, if only to try the other dishes on its menu read more