If you have a larger pup stay away. There 1st instinct is to cut the dog down. I have asked for my…read moredog to be cut and a small trim but wound up with a striped down dog at the end. Guy that works there is awful and always looks for the easy way out.

Not a good experience. Made an appointment for my 17 year old dog for a complete groom yet when I…read morepicked him up his underside was not trimmed and his head and face were not groomed at all. Even though it was only a partial groom, I was charged for a complete groom. In addition, I was also charged an upcharge as supposedly a second groomer was needed to hold him. I was never told there was a potential for an upcharge even though I made it explicitly clear both when I made the appointment AND when I dropped him off that he could be difficult. I was charged $70.00 for a groom that left my dog looking ridiculous. When I questioned being charged for a complete groom even though his underside and head and face were not groomed, the groomer said "well I did spend 45 minutes on him". That, in my opinion, is unacceptable. I was not opposed to paying some for the groom, but being charged for a full groom is ludicrous, especially for the groom that my dog received. I cannot recommend this grooming establishment.

They took care of our dogs! They look sooooo good and they are so happy now! We got our two Yorkies…read moregroomed there today. It took barely over an hour and they did such a good job! I highly recommend!

Been going over a year and I really like them. My dog is very timid and he's never over shaken by…read morehis time with them. He gets a full bath and cut every time as he is non-shedding. I come in and am satisfied with their work: well cleaned and groomed, nails filed without injury, no nicks from the shears, and his generally calm (for him) disposition upon my return. Probably the one thing I'd say is that they don't always notify you right away when your dog is finished with the groom. Not that big of deal for me.

Oh, my goodness! This place is fabulous! They put so much love and kindness into their perfect…read moregrooming services. Our puppy's haircut was absolutely perfect, and they are so reasonably priced. We will be back every 5 weeks!

Absolutely amazing dog grooming experience! The staff was incredibly kind, patient, and clearly…read moreloves what they do. My dog came back looking adorable, smelling great, and most importantly--happy and relaxed. They took the time to listen to exactly what I wanted and paid attention to every detail. You can really tell they care about the dogs, not just the grooming. I wouldn't trust my pup with anyone else. Highly recommend!

Veronica with Jack's Grooming took good care of our Pomeranian for years. She helped him look his…read morebest, and he was always completely comfortable with her. We highly recommend her for the furry member of you family!

Adopted my dog from "them". Moved away and moved back. My dog was in trouble, sick. They wouldn't…read moreeven see him unless they were paid that day. It's OK we care more about our bottom line then the pets we supposedly service!!!

We take our chocolate lab to Garner Animal Hospital weekly for doggie daycare, and board him…read moreovernight as well. We have never had a bad experience and they always take the BEST care of our dog. You can tell he loves it by how excited he gets when we pull into the parking lot! :) I would recommend Gardner Animal Hospital to any of my friends/family.

This was my first time taking my dog Jack to the puppy parlor in Lenexa. Usually, I take Jack back…read morehome since I'm from California, but recently moved to Kansas City. I was a bit nervous to see what groomers were out there, but I saw that this place had excellent reviews and in this case, it was an emergency I had found a tick on my dog and wanted to make sure that we took precautions got him groomed and treated. I called the puppy parlor and right away. They booked me for the first availability that they had the same day. It was a miracle and I was so grateful to be able to get a spot. They were very professional and thorough. They asked me questions about the dog. If I had any concerns, they listed the pricing over the phone of their services so I had an idea before walking in once I got off the phone they sent me a confirmation text and a form to fill out that was super easy to do any additional questions that I had the team was on and super quick to respond and pass along any messages I have for the groomer. When I got to the location to drop off Jack, they were very friendly super quick with checking us in the groomer came out and she was amazing. She made sure to introduce herself to Jack. She went over any concerns that I had or that she has regarding the grooming, great communication skills overall, and I'd love that she made sure that my dog felt safe with her before she took him. She even got to ground-level to introduce herself once I dropped off Jack. They let me know that they would call me and then I can go pick them up. They sent me a text once he was ready and I went to go pick up Jack once I got inside they immediately brought him out and he looked amazing. He was clean. He was happy which is overall the best thing that I can expect he didn't seem scared or skittish he seemed confident and a happy pup. The grooming came out. Perfect he smelled amazing his nails and everything was done perfect perfectly. I am thrilled to have found this place and will definitely be coming back for our regular grooming. Thank you so much to the team and I look forward to coming back soon.

First time visit and everything was great! From the first phone call setting up the appointment, to…read moredropping off, and picking up. My golden retriever tends to be a bit anxious, and she was so happy when we arrived and when I picked her up! 5 stars all around. Thanks to everyone at Puppy Parlor

Our 8 lb Yorkie lost 2 pounds in 9 days. Video show there was no human interaction with most dogs…read more Owner did not care. Don't use Bow Wow.

I used to think this place was great. I'm not sure what's happened since they've opened, but I…read morewon't use them anymore. One of our puppies got injured twice here. The first time he got into some sort to tiff with another dog and ended up with a cut above his eye. No one said anything to me about it when we left and I didn't notice it until we put him in the car. I came back in and they then addressed it and explained what happened. "It stopped bleeding but if it looks worse let us know." Gee thanks for your empathy and concern. The second time (and reason I will not recommend or use them again)they brought him out from daycare/boarding. They didn't have him on a leash and he surfed the counter and ended up spraining his front leg. I believe he also caught a virus there (but no way to prove this). I ended up taking him to the vet the following Monday as he was vomiting and limping. When we came back the following Saturday I brought a copy of his vet bill and asked them to reimburse them for 1/2 of his check up and his anti-inflammatory meds. Their response was sheer agitation and after giving me attitude their only response was to offer a free day of daycare or to put it towards future training (ridiculous). I felt this incident was handled in a very unprofessional manner and was met with hostility by the manager for even requesting this. They should be glad he wasn't injured worse! Which brings me to training. I felt that our trainer was very nice, but not very organized. I asked multiple times throughout our puppy course to get a list of the things we needed to work on throughout the week. I asked to be emailed the things we missed one week....no emails. We were also supposed to be emailed our "graduation day" photos. Never emailed. We had 2 puppies in the class and they are pretty closely bonded and I felt they didn't get much out of class at the same time. There was an earlier morning class and in hindsight I felt like a good trainer would've strongly suggested splitting up our puppies. Also if you ever watch the dogs on camera it seems like there are at least 20-30 dogs in each group for a small area with 1 person watching maybe sometimes 2. This seems very unsafe even though dogs are tested prior to being allowed into groups. Accidents can still happen. The place is very pricey...like most of its main competitors. 0 stars