Not a good experience. Made an appointment for my 17 year old dog for a complete groom yet when I…read morepicked him up his underside was not trimmed and his head and face were not groomed at all. Even though it was only a partial groom, I was charged for a complete groom. In addition, I was also charged an upcharge as supposedly a second groomer was needed to hold him. I was never told there was a potential for an upcharge even though I made it explicitly clear both when I made the appointment AND when I dropped him off that he could be difficult. I was charged $70.00 for a groom that left my dog looking ridiculous. When I questioned being charged for a complete groom even though his underside and head and face were not groomed, the groomer said "well I did spend 45 minutes on him". That, in my opinion, is unacceptable. I was not opposed to paying some for the groom, but being charged for a full groom is ludicrous, especially for the groom that my dog received. I cannot recommend this grooming establishment.

The groom gallery always does a great job on my CATS. Yes that's right I said cats. This is one of…read morethe few places I've been too that have a cat groomer. I appreciate them for this because I like to get my cats groomed and many places don't offer this service. Both of my cats just get a bath and a cut and nail trim.

They took care of our dogs! They look sooooo good and they are so happy now! We got our two Yorkies…read moregroomed there today. It took barely over an hour and they did such a good job! I highly recommend!

Been going over a year and I really like them. My dog is very timid and he's never over shaken by…read morehis time with them. He gets a full bath and cut every time as he is non-shedding. I come in and am satisfied with their work: well cleaned and groomed, nails filed without injury, no nicks from the shears, and his generally calm (for him) disposition upon my return. Probably the one thing I'd say is that they don't always notify you right away when your dog is finished with the groom. Not that big of deal for me.

Veronica with Jack's Grooming took good care of our Pomeranian for years. She helped him look his…read morebest, and he was always completely comfortable with her. We highly recommend her for the furry member of you family!

Nice service and friendly people who care about your pets. Groomers are awesome Even with my big…read morebaby.

Price wise this is pretty comparable to what you'd find at a Petsmart or Petco. It's convenient for…read moreanyone living in Gardner that needs some quick supplies or to use a nice pet wash station. There's a nice variety of healthy dog treats which I really like. The store is very clean and pets are welcome to come in!

Adopted my dog from "them". Moved away and moved back. My dog was in trouble, sick. They wouldn't…read moreeven see him unless they were paid that day. It's OK we care more about our bottom line then the pets we supposedly service!!!

We take our chocolate lab to Garner Animal Hospital weekly for doggie daycare, and board him…read moreovernight as well. We have never had a bad experience and they always take the BEST care of our dog. You can tell he loves it by how excited he gets when we pull into the parking lot! :) I would recommend Gardner Animal Hospital to any of my friends/family.

This was my first time taking my dog Jack to the puppy parlor in Lenexa. Usually, I take Jack back…read morehome since I'm from California, but recently moved to Kansas City. I was a bit nervous to see what groomers were out there, but I saw that this place had excellent reviews and in this case, it was an emergency I had found a tick on my dog and wanted to make sure that we took precautions got him groomed and treated. I called the puppy parlor and right away. They booked me for the first availability that they had the same day. It was a miracle and I was so grateful to be able to get a spot. They were very professional and thorough. They asked me questions about the dog. If I had any concerns, they listed the pricing over the phone of their services so I had an idea before walking in once I got off the phone they sent me a confirmation text and a form to fill out that was super easy to do any additional questions that I had the team was on and super quick to respond and pass along any messages I have for the groomer. When I got to the location to drop off Jack, they were very friendly super quick with checking us in the groomer came out and she was amazing. She made sure to introduce herself to Jack. She went over any concerns that I had or that she has regarding the grooming, great communication skills overall, and I'd love that she made sure that my dog felt safe with her before she took him. She even got to ground-level to introduce herself once I dropped off Jack. They let me know that they would call me and then I can go pick them up. They sent me a text once he was ready and I went to go pick up Jack once I got inside they immediately brought him out and he looked amazing. He was clean. He was happy which is overall the best thing that I can expect he didn't seem scared or skittish he seemed confident and a happy pup. The grooming came out. Perfect he smelled amazing his nails and everything was done perfect perfectly. I am thrilled to have found this place and will definitely be coming back for our regular grooming. Thank you so much to the team and I look forward to coming back soon.

First time visit and everything was great! From the first phone call setting up the appointment, to…read moredropping off, and picking up. My golden retriever tends to be a bit anxious, and she was so happy when we arrived and when I picked her up! 5 stars all around. Thanks to everyone at Puppy Parlor

Our 8 lb Yorkie lost 2 pounds in 9 days. Video show there was no human interaction with most dogs…read more Owner did not care. Don't use Bow Wow.

YOU NEED TO PASS ONTHIS PLACE!!! BAD!! If I could give them a NEGATIVE 10 I would! Be sure to…read morewatch the live web stream camera before you make a decision on boarding your dog at this place! Your dog will get NO HUMAN INTERACTION whatsoever. The staff stand around on their phone or with their hands on their hips - they will not so much as bend down to pet your dog on the head. Unless your dog is super rowdy he/she will not get any petting, talking to, or if it is a small dog they will not pick them up. They are completely uninterested in your pet. They act like they hate dogs and their job. Your dog will be in a small play area with anywhere from 20-40 dogs, they are crammed in and they usually had just 1 staff member between TWO rooms of dogs, generally over 50-70 dogs total AND that staff member is looking at their phone or leaning over the divider wall about to fall asleep. All they do is clean up the pee and poop, that's it. One day they had so many dogs they put the daycare dogs in my dog's overnight cabin and he did not get a mid-day break back to his cabin to rest. Those dogs slept in my dog's bed and ate his food. Another day they were only open 1/2 a day, they put the boarding dogs back in their cabin at noon and never came back to feed them their dinner or anything until the next morning. My dog lost over 2 pounds (and he's only 8 pounds - he drank 2 whole bowls of water as soon as we got home - he ate so much food for the first two days back home). WORST PLACE EVER!!!!!!!!! INHUMANE TREATMENT!!! They should be SHUT DOWN!!!! The Owner does not care!