Unfortunately, my experience with 36 North Property Management fell significantly short and was a…read morelackluster, unprofessional experience. Myself and another resident have experienced poor communication, incorrect fees, and management entering the residence unannounced. Below, I have detailed those experiences:
Initial Apartment Viewing: When the initial apartment viewing was scheduled, we had arrived to the apartment complex and no representative had shown up from 36 North Property Management. We had not received any communication until later in the day when we were contacted with by a representative via email that they had accidentally missed our appointment and had to reschedule our viewing. We do have the email proof of this as well.
Scheduling: For inspections, we were never provided an exact time. We were only provided time ranges that that might show up at. For future residents, this is important to keep in mind that you may have a difficult time planning around work or other daily tasks.
Deposit: We were informed of a specific price for the deposit and, when dropping this off, were informed that we were short and that they would add this onto our first payment. This was incorrect and an error on the 36 North Property Management's end and we do have email proof of requesting verification with no response.
Check out: $900 was deducted from the deposit citing charges for "Shower glass, shower head, shower walls, toilet, bathroom sink, oven, broil cabinet, floors throughout the unit need to be cleaned, including several cabinet drawers and kitchen sink need to be cleaned. Baseboards and walls will need touched up." To an individual reviewing the paperwork, this may look like the apartment was in poor shape following a year of living in the apartment and entering the apartment with prior damage from previous occupants (I have pictures of this available upon request with dates attached). However, I can include the pictures provided by 36 North Property Management that indicates an otherwise clean apartment given the above. Furthermore, the employees that performed our pre-move out inspection ONLY noted the mark on the wall from the couch which had been otherwise touched up following it being brought to the occupants attention. No other recommendations for cleaning were provided at the pre-move out inspection. Lastly, we checked to receive a lock box to drop off our keys and never received one. We had to take time out of work to stop by the physical office to drop off the keys.
Annual Inspection: In regard to the annual inspection that took place during our residence, we were provided a notice on our door stating the 15th. However, they did not present to the apartment on this date. Employees presented to our apartment unannounced on the 25th for an inspection. If the other resident was not present in the apartment at the time of the inspection, we would have not known they had entered the premises unannounced