My name is Tash. I used Garcon Couture for myself and my entire wedding party (a total of 10ppl) back in August 22, 2019. My experience and my wedding party's experience was VERY FRUSTRATING. I am a person who owns my own business and try my best to support black businesses. That being said, from day one our experience was horrible. We waited over an hour for Ilbert to get to the office for our appointment, only for him to show up at the end of our meeting with Jean- the owner and partner of the business. I would like to say Jean was the absolute best person to work with during our process, but he runs their Miami office, so only 2ppl in my wedding party really got to work with him out of Miami, the rest of us operated out of NY. Every meeting we had Ilbert was late with an exception of maybe 1, (even on our wedding Day when I gave another opportunity to do better paying extra money for an additional service). Their team showed extreme excitement at the concept of our wedding party's attire and mine, one of the bride's attire... But I guess that was phony. I paid extra to have my jacket engraved only for them to engrave the wrong thing into my jacket, with extra numbers that made no sense. Ilbert or other NY staff would cancel or ask to reschedule appointments at the last minute when I made it clear my wedding party was traveling from far some even out of town to attend fittings. One of my bridesmaids attire was NOT fitted due to a failure of successfully rescheduling for a fitting, when they CLEARLY used someone else's measurements in the first place to design her attire, let's not forget they measured her for a suit jacket, when NO ONE in my wedding party was wearing a suit jacket but me. I expressed my dissatisfaction several times to Ilbert and Jean. Jean would apologize at times not knowing what problems we were having in NY, and most of the time would be the one to rectify the wrongs, but Ilbert would always down play ANY issue I bought to him with a response like (oh yeah? Really? Oh wow...) I addressed Ilbert at the very last meeting asking why our experience had to be such an aggravating one, with constant latenesses, last minute rescheduling and at times not able to reach staff while waiting at their office with NO ONE there sometimes 30-40 mins past an appointment time. He gave the excuse/reasoning of it being their first "Big" wedding party and them being only a couple years into their business, but thanking me for my patience. Then offered another service costing MORE money to come and style my wedding party on the wedding day, seeing to it everyone was picture perfect, attire properly presented for each picture throughout the wedding and photoshoots. I wasn't interested in paying anything else or dealing with anymore of their shananigans but my wife suggested to get them, she had someone for her and didn't want me to have to stress the day of, so I hired them against my better judgement. They were almost an HOUR LATE arriving nonchalant as usual, me having to call Jean in Miami about the foolery in NY. One of my bridesmaids pants did not fit and were loose fitting and cuffed (standing out from EVERYONE else). My tail on my jacket (long penguin tail) was not laid but rather flipped in most pics with an exception of when my wife's hired person who would step in to fix my attire since my hired team dropped the ball every damn time. I brought it to Ilbert's attention when I noticed my jacket had extra crap engraved in it, his response, "oh wow, I don't know, but y'all look amazing". I later seen pictures of Garcon Couture staff- Ilbert on the sideline taking pictures of us, which is totally fine if he was doing his job at the wedding the whole time, but he wasn't. They ended up getting the balance for their being hired as our stylist late because they were so busy taking pictures and enjoying our reception no one went to my wedding coordinator who they delt with the ENTIRE process to pick up their final balance. But I had it taken care of as soon as Ilbert brought it to my attention while I was on my honeymoon.
(Too be cont...)
PS: the young man in the suit jacket was NOT a part of my wedding party, (Garcon Couture did NOT make any of his attire) read more