They installed my new garage door opener a year or two ago and it went great. This weekend, however, was another story. My garage door broke and trapped my cars inside. So, obviously, it was time sensitive to get it fixed. On Saturday, I made an appointment for Monday 12-4. They waited until 3:15 to call to say they weren't going to make it. Not only would it not have been my choice to sit here all afternoon, but I needed my car out by the evening, so they put me in a bind. I do understand that things happen, but I think they should have kept tabs on the technician and at least given me a heads up earlier so I could work on finding a different plan. Fortunately, I was able to find another company who was still able to be here by 6:30 today. They fixed it in less than an hour. read more

we needed our trim and seal replaced. Zachary Clay came out for a free estimate. I chatted with more knowledgeable family members and they suggested I should find a nice weather day to have the work done. we found a mild enough day on December 15 and Zack came out to replace the trim and seal. He was thorough and knowledgeable. We are pleased with the work and they provide a warranty on the products and labor. Great job! read more

I just moved into my new home last year and never had my own garage up until now. Last week, my garage door stopped responding and I actually had someone else from other company came and took a look at it but he was unable to help saying he's not familiar with my door. I was left confused because I know absolutely nothing about garage door, let alone fixing it! I found Garage Door Specialists from my next door neighbor's recommendation and contacted them though their website. Rob responded to me right away and I had Scott at my house the next day. He was very pleasant and polite. But more than anything, he addressed the issue, suggested me the options, and fix the problem. He didn't leave me in the dark either. He pretty much explained to me what's going on and how things work which made me confident with my new system. I'm very happy I found the trustworthy local business that I can count on for years to come! Thank you. read more

Recently my garage door was installed by Garage Door Specialists with new spring as photos attached. They say it is normal and often comes this way from the factory. I can't believe the spring off from its groove can be normal. Promised to replace it but now refuse to do it. Does anyone believe it is normal?? Additional Update: After I posted my review, the owner offered me to replace the spring ONLY if I take my google review down. What a silly offer!! read more

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Prices really sky rocketed since last time. Springs were double the price. Not their fault but it still stung. They did a great job, came on time. Second time we used them. read more

If you are looking to update your garage doors or openers, Rob and his team our patient, informative and professional. Our garage doors were located on the side of the house and were the first things people saw when they came to our home. They were our "front doors." After the news doors were placed, I was amazed by the difference. A huge improvement on the curb appeal. We have received so many compliments. Thank you again, Rob! read more

Garage Door Specialists - Before - Garage Door Services Near Me

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I would give this place 1/3 of a star if I could. Customer service: nonexistent. Price competitiveness: rip off. Ownership: laughable. If you are really in the mood to be aggravated and more frustrated than necessary, use Garage Door Specialists. They will not do the job and charge you a hefty price while not doing it. They'll also try and swindle you into a repeat service to make an extra buck when they didn't do their job initially. You're better off sledgehammering your garage door with your own two hands than going with these crooks. We would all be better off without their business. Thanks. read more

Quick response and very professional service. Installation technician was good at telling me what needed done and what the cost would be. Have since recommended GDS to a neighbor that was just as satisfied. read more

We needed to switch out old wooden garages doors that were 20+ years old. The company owner, Rob, came out personally to measure within a day of us calling (very responsive). We also had another company out. Rob is trustworthy and indicated we needed standard factory sized doors which saved us a considerable amt of money (while the other company that quoted said we needed custom sized doors). His bid was competitive and his reputation both on Yelp and other social media outlets came highly recommended. We are extremely pleased with his professionalism, communication and quality of the doors he installed. Thank you Rob for a job well done! read more

Originally we had GDS come out and replace our garage door openers. It was pointed out to us that our old doors were heavy and swollen with water and had worn down the mechanism and we should consider replacing the doors. We talked it over but did not pull the trigger as we just couldn't make a decision, despite Rob showing us samples in our home and us visiting the showroom. A couple years later, we restarted the process. Rob again brought books and samples to us and we visited the showroom. Eventually we pulled the trigger and the house looks amazing! And the doors work so smoothly now. Personally I loved the Rob was patient and supportive and the exact opposite of the stereotypical "pushy salesman". I highly recommend GDS. read more

Garage Door Specialists - Garage Door Services Near Me

I received several bids for a new garage door and Garage Door Specialists provided the most thorough, comprehensive bid. Not only was the price reasonable, the options were exactly what I was looking for. They made no attempt to substitute another door or upsell me for higher end options. I am very satisfied with the product and the quality and timeliness of installation. I will turn to them for any future garage door needs. read more

They called us to schedule a maintenance appointment which was made for a week later during a 4 hour window on Day 1. My husband took the morning off of work to be home during that time frame. They never showed up and then called to say they had fallen behind and would come on Day 2 within a 4 hour window time frame in the AM. Thankfully we were home and did not take the day off because they fell behind again and said they would be 2 hours late. Then they called again to say they wouldn't make it at all and wanted us to reschedule AGAIN with no offer for any compensation after we were inconvenienced waiting around for 2 straight days. We are disappointed that they were so unreliable especially after they were the ones who called us in the first place. Needless to say we will not be rescheduling. read more

I have used them in the past and they always did great work. Called yesterday for an appointment and was given today for a tune up between 11-3. They called late in the afternoon and had to cancel because they were stuck on another job. I wish i had gotten a call earlier and not wasted my day. My time is also valuable. They offered to reschedule the next day with a shorter window of two hours but no guarantee they would not cancel again. Sad. read more

We had Mike come out to fix the spring on our garage door. Not only did they fix the spring, but they also took the time to inspect other important components on the door. They replaced a fraying coil, and added some weather stripping to help cover a gap at the bottom of the door. They were here during the time they said they would be here. And they also were able to come the very next day after our spring broke. In this day and age it can be hard to find good honest help. These men went above and beyond for us and I know the garage is safe to use. I won't be needing to find another garage door company and it didn't break the bank! Thanks for all your help Mike! read more

Outstanding service! My better half accidentally pulled out of the garage when the door wasn't fully open. The roof of her car took the brunt of the damage, but the bottom panel of the door was knocked out of the track, and the weatherstripping was pulled completely off the bottom of the door. This happened on a Saturday afternoon at around 3:30. By 4:45, GDS was on the scene, and put the door panel back on track. The technician ordered a new weatherstripping (better than the original!) and it was installed by Thursday the same week. I paid a bit of a premium for the Saturday service call, but I really needed an operable garage door, so it was worth it. I highly recommend GDS. Fast, professional, friendly. read more

Rob was terrific. He was able to identify my garage issue immediately. He came out to inspect the situation and had the door replaced within 24 hours. I'm very pleased with response time, availability and knowledge of the situation. GDS delivers and I highly recommend them. read more

Professional,friendly,prompt,quality. If one can associate these above qualities,what more can you ask for. Called in the late am ,arrived early afternoon,Rob was everything & more,price was fair. Thank you GDS ,a customer since the 80"s read more

We bought a new garage door package. Quiet, outside entry pad, battery backup, decorative panels with windows in top panel (more functional and safe when moving around in garage), insulated to the max with internet connectivity for remote opening and closing. The installers were professional and courteous. Great function, investment and curb appeal. Sales very helpful in navigating us through the choices. Company to do business with. read more

Our Townhome community had the original garage doors that were over 16 years old. Owners were having issues & we decided to replace all of the doors to upgrade our property. Rob took the time to work with us & advised us what would be the best given our needs. The entire process from start to finish was executed both timely & within our budget. Its' nice to know that Rob (the owner) is available & was a pleasure to work with on this project! read more

I hired this company to fix one garage spring. I told the employee that I wanted one spring fixed. Despite this, the employee fixed two springs without my permission and charged me for two. When I called the company to complain, I was told that the invoice had not yet been processed and I would only be charged for one spring. I then checked my bank statement and saw I had been already charged for 2 springs. I needed to call the company numerous times and argue with the staff just to get what I originally asked for - one spring. When the employee returned, he continued to argue with me about why I only needed one spring. If you simply want garage door repaired without getting charged for stuff you didn't request, DO NOT USE THIS COMPANY. Reply to company's response: Rob responded to my original complaint with numerous false accusations so I want to correct those immediately. It is clear from his response that he disagrees with my request to get only one spring changed, and that was the same attitude I experienced throughout my interactions with this company. Contrary to Rob's claim, when the employee arrived at my home, I requested clearly that only one spring be changed. I trusted that the employee would follow my request so I did not oversee the entire process. I was never rude or arrogant in my interactions with Garage Specialists staff. It was in fact the exact opposite - every staff member was rude and condescending toward me. I was simply trying to get what I requested and agreed to pay for, and all I received was constant pushback. Rob claims it is the client's prerogative to decline parts or services, but that was not my experience with this company. Please note that Rob's response is merely an attempt to misrepresent the facts and cover up their failure to follow their customer's simple request. I recognize that companies like this are afforded the opportunity to respond to negative Yelp reviews, but in this case, their response is inaccurate and please do not assume it is correct just because they responded. Please refer to my initial note for a true account of what occurred today. read more

I have been using Rob and Garage Door Specialists for years for repair and maintenance on our 3 garage doors. They have been quick to respond and very professional. This year we decided to upgrade our doors. Rob came out and spent a lot of time with my wife and me going over our options and making recommendations. It took about 12 weeks to get the doors in which we knew ahead of time. Yesterday, Steve and Mike came out and installed our doors plus 3 new openers that we supplied. They felt that this was going to take all day to do. They were done by 2. They were very professional and the doors look great! They cleaned up after themselves which is always a concern for us as we have 3 dogs and don't want them stepping on any screws or nails left behind. Not an issue! We highly recommend GDS! read more

My main garage door was spotty yesterday. I called GDS at the end of the day and they called me first thing this morning. We scheduled a service call for 1-4 today. Scott was available earlier and was here by 11:20. Within an hour, he determined the issue, replaced all the rollers on both doors, tweaked the openers to be more efficient, and changed the gasket, cleaning up after himself as he went. The doors are quieter than when we moved in 10 years ago. A pleasure to work with Scott, Brian, and Amber!!! Thank you so much! read more

In your reply you conveniently omitted statements in your initial response which had a number of untruths! "We did come within the estimated cost we gave you over the phone. When the tech saw how bad the rollers were he gave you the option to replace them. The cost was given up front & honest. The product you refer to from Depot is a DIY low budget product. We do not use these, we use better quality product. Keep in mind the rollers were sold INSTALLED not as a DIY. Many people get injured replacing their own rollers & spend more on emergency room visits than the labor we charge to install. You were not double charged. The springs were done as quoted. You chose to have extra work ....that was very much needed, so extra labor was involved. The charges are correct & is e have not changed them in many years. Most important, is he told the cost BEFORE doing the extra work & you agreed. We never do work that is not authorized by the client first. That is partly why our ratings & reviews are so positive. Honesty, integrity & professionalism always. You did not know you needed the extra work therefore neither did we. When Mike told you his findings you agreed at the price quoted for high quality quality product delivered & installed for you. Hopefully this clarified the situation. I stand by tech 100% as they are NOT on a commission pay. They diagnose issues & recommend solutions which can be declined or authorized by the client. I would have done the exact same. Best regards Rob" You seem confused and to reiterate as you seem to have changed your tune slightly .. I only saw the technician when he arrived and when he had completed the work. TRUE I did ask him to check all springs and cables and replace if necessary BUT not rollers. 1. "When the tech saw how bad the rollers were he gave you the option to replace them. The cost was given up front & honest." Not true this was never discussed! 2. "Most important, is he told the cost BEFORE doing the extra work & you agreed. We never do work that is not authorized by the client first. " Not true this was never discussed. 3. "You did not know you needed the extra work therefore neither did we. When Mike told you his findings you agreed at the price quoted for high quality quality product delivered & installed for you. Not true this was never discussed! Again I will state I only saw the Technician when he arrived and when he presented me with the bill so the above three statements are incorrect. read more

Bob G Had a garage door opener that was over 20 years ago. Looked on line ,found the company that made the garage door. Seemed that my car would not open the door, however inside it worked, Told Rob that there was a box against the wall, The lock button that was blinking rapidly, held that button or a short period of time and it stopped blinking. Then I went to the car and the door now opened. Rob was patient and great, never thought I would ever be able to open it !!!!' read more

We called for service at 9am and sent pictures of the garage door problem. A seasoned tech arrived within the service window that same day and completed the repair in less than 30 minutes. Not only did he replace the broken part, but he reinforced it, tightened the springs and oiled all moving parts. I highly recommend this company. read more

Rob, the owner, was super responsive via email. He quoted a fair price based on our requests, and set the appointment. They installed our garage door in 2004. A very experienced technician, Scott, handled our job. He showed up on time and cleaned up any debris. I highly recommend them. We are enjoying a much quieter garage door because of the belt driven LiftMaster unit. We will call on them again in the future. read more

I searched the Norhshore area for new garage doors. GDS was one of the few with a showroom which was a huge plus. I met Rob and was able to discuss what I wanted and get the info I needed while actually looking at doors and hardware. I found some others that carried the same or similar products and found one that was a little bit cheaper. Most of the others I found sold the doors and would have a subcontractor do the install. I went back to GDS and Rob because I felt very comfortable that he and his company sold and installed the doors and would still be there down the road if I needed service. Also, the service that I did recieve from GDS was completely professional and turned out to be actually better than promised. My house is wood sided and Rob was also able to arrange for a siding guy to do a small job involving cladding the wood frame around the doors with aluminum so I wouldn't have to scrape and paint and now the whole garage door and frame are maintenance free. read more

Amazing! Rob, the owner, provided phenomenal service and an excellent price. He was super responsive to my numerous questions via email. He gave us a wonderful solution to replacing a decades old door. His installers were excellent - super nice, friendly and very competent. Very, very happy. A great business owner! Thanks! A++++ read more

This issue came up again because my daughter's door needed work. She found a good company. But I was reminded of the service I got from Garage Door specialists. I was looking at my door springs and I found these guys installed two different springs on my door! One spring is clearly a smaller in length and diameter. This means one will break before the other. Also my door is out of balance and I had to add weight to balance it. I found online that this is not the way it is supposed to be done. Beware if you use these guys. read more

From start to finish, a great experience! Rob asked me to send photos of the broken door part and then gave a reasonable quote via email. We then spoke and confirmed an appt. Technicians Scott and Mike arrived on time and were very professional. Quick, responsive and stellar customer service. Will absolutely continue to use garage door specialists and recommend them as well! read more

I had to pay someone else to fix the work of GDS, because they left behind a partially destroyed garage and wouldn't fix damage due to their poor installation. The door was installed too close to clear the drywall above it and started catching it several days later. This caused significant damage to the drywall and the door would no longer open at all. They would not come out on Saturday or Sunday - we had to park outside. They eventually made it out on a Tuesday. The installer and his manager came to assess the damage. Their solution - easy! Door catching on the drywall? Just cut off the drywall! They refused to re-adjust the door multiple times and I finally gave in to cut the drywall so that my family could use the garage door they installed. We now had an ugly strip of unfinished wall above the door that was not there before and another huge (about a square foot) hole where the drywall was ripped off by the garage door and had to be cut off. When I asked what's next, how do we fix the drywall the manager said "oh, we don't do drywall or paint". I asked him if he wanted a number of someone affordable who does - this is when I was told that: 1. They were at my house out of their good will (never mind the so called warranty) 2. They are not responsible (the before and after pictures clearly show what happened - the door caught the drywall) 3. Previous owners of the house had the same issue (Was not an issue for at least 3 years I've lived with the old garage door. You installed the garage door with the rails, this was the time to make sure the door clears the drywall by more than a hair's width) 4. "I'm sorry you feel that we are responsible for fixing the drywall, we'll just agree to disagree" (If I came to your house and punched a hole in the wall, then told you "I'm sorry, I don't do drywall" how would you feel?). I would be wary of GDS warranty as their comments and actions seemed to show they don't stand by their work. read more

Garage Door Specialists - Garage Door Services Near Me

I accidentally back into the garage door and knocked one of the rollers off its track. Also noticed tangled cabling that kept the door from closing all the way. Left message for Garage Door Specialists on a Sunday evening and requested service for Monday. Sure enough, I got a call first thing Monday morning, and an hour later, got a courtesy call from Scott saying he was on his way. By 9:15AM, my garage door was fixed and back to normal. This is top notch customer service from start to finish. Very professional, courteous, timely, and competent. I can tell they really value the customer's experience. Highly recommend. read more

We've been using Garage Door Specialists (GDS) for 20 years. We had an issue with our press pad and Rob returned my call right away. He sent out a tech who tried to fix the press pad but determined it was too old. We really need the entire unit replaced (25+ years old). We weren't quite ready to replace the unit but Rob ended up waiving the entire service fee knowing we'd purchase from GDS when we're ready. Terrific team, reliable and trustworthy! read more

Great company with great workers. I had them install my garage door a few years ago and they have been back twice to repair the door. They came yesterday to fix the door and made a mistake in billing me. They called me this morning to fix their mistake. Great honest company to do business with. They could have kept the extra money, but instead called to fix their mistake. I will highly recommend GDS for any garage door work you may have. read more

Always wary when dealing with contractors. Rob of GDS arrived on time and gave me the best estimate. No extras. No upsell . Scott the installer arrived on time and was finished in about three hours. He hauled the old door away and cleaned up all the debris. I highly recommend Garage Door Specialists. read more

After Overhead Door decided that my garage door was a safety hazard, was damaged when it fell due to a broken spring (it never 'fell', it just wouldn't open, and there was no damage, it's just old and due to be replaced), and refused to come (even though they never set foot inside the garage to look at it), I called GDS. They were friendly, came out quickly, and fixed my garage door opener. Was it a little more expensive? Sure. But at least the guy from GDS waited until he actually saw my garage door (on the inside, where the springs were) before diagnosing the issue. GDS fixed it without a problem and now my door works again. Yes, my door needs replacing. Yes, I'll have it done. GDS was great. The service guy invited me into their showroom too to look at doors and told me that even if I didn't buy from them, at least I can see a few different doors. As a side note, the tech was very friendly and this company calls to let you know the tech is on the way (not offered to me by other companies - fyi). I'd recommend them if you have a problem with your garage. read more

I had an excellent experience with GDS. Rob, the president, did the initial evaluation and estimate. Very friendly and professional. He helped me choose the best doors for our house based on the exterior appearance and offered the more moderate priced doors rather than the highest priced ones. The doors were installed by his son, a super nice guy, who did a great job. However, a few months later, one of the doors was making a clunking noise and I emailed them. I received a call from the office and they were able to send someone out right away (20 minutes) who adjusted the spring (5 minutes) and gave a friendly wave good bye. I could not be more impressed by the professional and efficient manner in which they do business. read more

GDS installed my garage door (it looks great!) and serviced my existing garage door opener. They could have insisted on replacing it (I wouldn't have known any better), but they didn't. Rob, the owner, said it still had some life left in it. Soon after my door was installed, my best friend's garage door needed service. I recommended GDS. She was also very happy with their quick response and the work they performed. Would recommend GDS to anyone! read more

They did a great job. They came out the same day, diagnosed and fixed it quickly. The repairman was very competent and customer friendly.

Outstanding service from start to finish. Every went as expected ... Rob was very engaged throughout the whole process and his crew was on time, very organized and left the garage in great shape. Paul W. Hawthorn Woods read more