Excellent service, Mollie Is An excellent representative for this company, great customer service,…read moreand patient compassionate and kind. I had a look for service for a garage door for over two years couldn't find anything until I found Artex Overhead door and Mollie the representative! Great, great service! Nina 5 star

Technician showed up to give us a quote and said it depended on how long it would take it. He…read moreestimated 2 hours for $575. Time started when the technician arrived. He then completed the job in 1.5 hours and charged us $700. Poor attitude the whole time and could not give us a straight answer. Will NOT use again at any of our warehouses in the metroplex.

Prompt response and updated technician's ETA. Chad quickly assessed the problem and soon had our…read moremalfunctioning keypad off and replaced. He programmed keypad and made sure we were satisfied with the work. I was extremely pleased with this company. I would use them again without reservations.

Westoplex Garage scheduled us an appointment right away, they were on time and tuned up our door…read morequickly. It is as quiet as new now! We will use them again without hesitation

David with Texas Overhead Door came out today to replace some seals around the garage door. In the…read moreprocess, I locked the front door without thinking, and when he shut the garage door, we were locked out! I felt so horrible, but David was so patient and kind! Someone finally brought me a spare key, and he was able to resume his job. Thank you, David, for being so professional about everything:) I appreciate you! Suzi B.

Texas Overhead Door - A Regrettable Experience…read more I don't often write reviews, particularly negative ones, but I feel compelled to share my negative experience to caution others. 1. Incorrect Invoice Labeling: The garage door spring installed was wrongly labeled. It was listed as a dual-spring system but was actually a single spring. This kind of misrepresentation is unacceptable and misleading. 2. Inappropriate Spring Type: The spring installed was not optimal for my garage door and its weight. I was shocked to learn from other specialists that the type of spring used was suboptimal for the safety and longevity of my garage door system, which contributed to further issues listed below. 3. Safety Concerns: The most alarming issue was the safety hazard. The garage door, if disengaged, would fly through the rails and slam to the ground. I didn't know this was not normal (I'm no expert). But this is extremely dangerous and, according to even the business manager, should never happen. It's clear that the installation was subpar and did not meet basic safety standards. My new spring with a different company hold the garage door easily open in several position after being disengaged. Moreover, the spring installed by Texas Overhead didn't allow me or my wife to easy raise the door with our hands (too heavy). My new spring allows for easy and safe lifting. 4. Lack of Communication: The purchase was made during an after-hours emergency call, which understandably costs more. However, I was never informed that, due to the emergency nature of the call, the spring installed might not be optimal but merely one that was available and would "work and be safe." First, the spring was neither working properly nor safe. And second, it would have been helpful to know that a dual spring system would be more suitable for my door rather than the single spring that is not accomplishing basic functions (hold the door safely open and does not collapse once disengaged). I only had the new spring for 3 months. Even the manager admitted he may need to speak with his technicians about how they communicate with customers, especially on emergency service calls (these were his words, not mine). 5. Insufficient Warranty Promise: The manager promised to honor the warranty and attempt to fix the spring. However, by that time, my garage door opener system was already overworked, having to lift and drop an unsupported door for months. Plus my door had slammed to the ground, creating strain on the rubber seals at the bottom. This incident shattered my trust (if not almost the actual door) in the company's ability to communicate effectively and install a safe system. 6. Professional Opinion: Every garage door specialist I've consulted since has been appalled by the work done by Texas Overhead Door. Their feedback confirmed that the installation was indeed poorly, and unsafely executed. I don't often write reviews, but in this case, I feel it is necessary to warn others. I do not recommend Texas Overhead Door. There are many other companies that communicate better and can install a safe system. After just a few months with Texas Overhead Door's spring, I had to purchase a new dual spring system, which now safely holds my garage door in several open positions. The new technician even took the time to show me how it works, a level of service and education that was sorely lacking from Texas Overhead Door. Paying $170 for an emergency call should not also mean a lower quality experience. Overhead Door refused to issue a refund. And I could not accept their warranty as I could no longer trust them to safely install a spring or to communicate professionally through their invoice or in their emergency service work. I spoke with the manager over the phone for quite a while, and he is very well aware this review was coming. He accepted that just as I had to accept I was not being issued a refund.

Left a voicemail with John. He had another technician reach out to me shortly after. Although I had…read morealready scheduled a night appointment with another company, they beat their price and were literally at my door within 20-30 minutes of the phone call. Not only did they have a better price, but their warranties on both labor and parts were much longer than I had found elsewhere. Entire process to replace the springs took about 15-20 minutes. Garage hasn't worked this well in years. Super friendly and knowledgeable staff. Would highly recommend and will use them again.

Things started off well then quickly went downhill. My garage door broke on a Wednesday. John came…read moreout that same night and was very nice. He diagnosed the problem, quoted a fair price then said he'd be back the next day to fix it. The next day is when the problems started. John came back Thursday and informed me he misdiagnosed the issue. It happens. I can live with that. But, now I'd have to wait until Friday to get the door fixed. Friday comes and John doesn't fix the door. Saturday comes and now suddenly the price quoted has gone up. John fixes the door and does a good job. He promises to email me a receipt. It has now been weeks and I've contacted John multiple times and he has yet to email me a receipt. Pros: Friendly Responded quickly Cons: Misdiagnosed Quoted price went up Communication lagged Still no receipt

I needed a garage door opener spring replaced and Benn did a great job and was very informative…read more Thank you Benn.

I would highly recommend Ben with door champs. He was professional and knew what he was doing. He…read morewas on time and communicated with me about what needed to be done and gave me different options. Thank you door champs.

Worked diligently with my wife to give her the exact gate she wanted. Works great looks super good…read more Workers were great, friendly and helpful.

I contacted this company on the recommendation of my neighbor. They were very professional. I was…read moreable to get a same day appointment. Carlos came out and explained to me the problem and what needed to be repaired. He gave me estimate and scheduled the technician to come out within the hour. My garage door was repaired within 3 hours of my initial phone call. Awesome service!!!

About a year ago, we had 2 garage door panels break. We immediately contacted another company who…read morecontinuously gave us a run around on prices and time frame to get our garage door repaired. Thankfully, my wife stumbled across this wonderful company after a short search. She was contacted within an hour of sending the owner an email and within a few hours they had a technician out to give us a quote. Micah arrived promptly and quickly and gave us a price that was very reasonable for a new garage door. While he was inspecting the damage he noticed a few things on our other garage door that could use a little tweaking and fixed them for us right away. Due to his professionalism, honesty and knowledge we immediately told him to order a new door for us and scheduled the repair for the next day. It took him about 3 hours to replace our door and added a few new components to the other side to extend its life. It was refreshing to see good character and honesty in a repair company.

Anthony was early to our appointment and went right to work. He installed a hot water heater and…read moreidentified a leak that he also fixed. Also repaired a shutter on our front window. I highly recommend 183 Handyman. Support a local Irving business.