The spring on our garage door broke at night. They responded swiftly and had someone out the…read morefollowing day. It was free for them to come and check it out, and then they gave an estimate of what it would cost to fix our issue. They fixed it quickly and even addressed an issue we had with our garage that was unrelated to our original need for them. They replaced our broken spring and we asked for 2 springs this time. They have a great warranty and everything was done with care, pride, and precision. Will definitely use them again.

I would've given more stars but there are definitely some discrepancies in Annamaria's response…read morefrom what actually occured. First, the timeline. I received a call from veteran garage door WHILE installation was still going on saying installation was complete and they wanted payment. At that time I was sitting inside the house and could hear all kinds of banging, drills, etc. I could not go inside the single car garage because it was full of ladders, tools, garage door components, etc., and I did not want to disturb the installer or get in his way. He also had his trailer backed up to the garage, so I couldn't get in from the outside either. As soon as he left I went inside the garage and immediately called veteran garage door to tell them the wiring was not done right. Up to this point, and even as I was on the phone describing the issue I thought veteran garage door was a reputable company that would never allow such low standards, but I was wrong. The woman on the phone asked, "Does the door go up and down?" I said yes. Her response was, "Well then sounds like it was a successful installation so I'll take your payment now." WHAT?!?! Judge for yourself from the photos. Does this look like it would be up to anyone's standards? They couldn't even be bothered to run the wire through conduit or even use little wire clamps instead wrapping the wires around screws. By the way some were coming unwrapped the next day so the wires literally would've just been dangling. Another thing to note here is their communication. Never through the whole process did anyone from veteran garage door explain verbally or show in pictures or writing what their "standard" wiring installation looked like. If they had shown me anything like these photos I would never have hired them. Also, the electrician I hired found no reason why they ran the wiring all over the place instead of through the easily accessible attic space like he did. I waited the 6 weeks from paying the deposit they said it would take to get the door in stock and then had to call them to find out what was going on. At that point I was told they had only ordered the door 4 weeks ago so it may be longer! They took a moment to double check, and found my door was there ready to go, just waiting. If I hadn't called, I wonder if they ever would have contacted me or if my job would've been overlooked? I also wonder how long it had been sitting there ready and it could've been installed sooner had they been on top of things? That brings me to my last point and another major discrepancy from Annamaria's statement. There was no "agreed upon" timeline, there were only demands for payment within their unreasonable timeline or else! I explicitly repeated several times that they were not permitted to charge my card without my consent and approval for the amount. I never said I wouldn't pay, I just said I needed time to get repairs made before closing out the account. They gave me 3 days to get repairs done when they expect me to wait for weeks even months for them to get their stuff done? I wasn't expecting to need some one to fix their bad job. So I had to scramble, and was nothing short of lucky that one of the 4 electrician's I called had a cancellation and was able to come by. I ended up being only 15 minutes late from their do or die Friday by 4pm deadline. Yet, did they call for an update? No. Did they ask before charging my card? No. Yes, Annamaria refunded me $400 to cover the electrician at $250 and the rest to use toward sheetrock and painting. Honestly, $150 is barely enough to cover paint and materials, but I was tired of fighting them over it. I was planning on writing a really nice review about her help then I saw her response to my original review. Thought some truth was warranted so future customers know what they are getting in to.

My garage door spring broke and when the requests were sent out, Robert responded quickly and…read moreanswered all of my questions. He offered the best price and longer spring warranty than the others. He showed up next day, per request, and not only repaired the garage, but went above and beyond providing education and product recommendations. I highly recommend!! If you need your garage fixed, Tx Best Garage & Gate is who you should go with!!

I had a great experience with this garage door repair company. My springs needed to be replaced,…read moreand Robert took care of everything quickly and professionally. He was very respectful, easy to communicate with, and took the time to explain what needed to be done without trying to upsell anything unnecessary. You can tell he takes pride in his work and genuinely cares about his customers. Being a small business, he was also flexible and willing to work with my schedule, which I really appreciated. If you're looking for someone reliable and honest for garage door repairs, I'd definitely recommend giving him a call.

didn't finish the job. wouldn't return calls or email!…read moreSeemed like a nice guy, I paid him during the repairs.

Best Rate Garage is a great garage door company to work with. Robert is extremely responsive and…read moreflexible with his schedule (even works on Sundays!) My garage door started squealing and making noises, so I wasn't sure if it was going to fail. Robert came by and did some general maintenance work and got the garage door running smoothly (and more quietly) in quick order. I appreciated Robert going through the process with me - real time - and he actually gave me some pointers on how to do simple maintenance on my own next time. Robert is friendly and is a garage door aficionado. I will certainly contact Best Rate Garage for future garage door work.

Wow. what a great experience. Immediate response, Will was awesome and was quick, efficient, and…read morepricing was very reasonable. The cables had detached from the roller and he fixed it and tweaked everything that needed attention. i will call and request Will to come out and install a new garage door opener in the near future. Veteran Garage Door has a new forever customer.

This was a wonderful experience. A call to the office this morning led to a visit around noon. The…read morework was completed in just an hour. Joe replaced two springs on our door, nice springs rated for 30,000 cycles. Joe knew exactly what he was doing. First he did the estimate then when I approved, he did the work. He even advised me on how to lubricate the parts. I would definitely call Veteran Garage Door Repair in the future for service. I paid using a credit card.

Well. Wow. A totally front to back amazing experience. From first contact with Meadows Garage…read moreDoors (fast, efficient, responsive) to arrival of Jovanni Angon: our emergency burned out garage door motor (smoking) was handled with mind-blowing beauty. 10 stars! :) Seriously. We knew we were coming up on a replacement of the entire door as well (bent aluminum panels). The options that Jovanni walked us through were very satisfying for approaches to resolve the decaying old setup. We went through options and decisions; got great advice and tips; Jovanni totally knows his trade: doors, motors, framework, electronics of the existing home wiring; and, found the original manufacturer dates of our old bits of "Frankenstein door". :) Monday (today) was work day: amazing in total. Work, then he discovered the original wiring we could use so the old floppy external wiring could be cleaned up. Set up and walk through the unit. WOW! I am actually excited for my new garage opener. The new doors in our preferred black color will arrive on about 3 or 4 weeks. But this new opener ... AWESOMENESS! So quiet i can barely hear it. Stupendous experience all in all. Great technician (garage system engineer seems more applicable). Heartily recommend!

We've used Meadows in the past and were satisfied customers, so they were our first call when our…read morekids accidentally dented a neighbor's garage door panel. That goodwill evaporated quickly. Their technician told us the damaged panel couldn't be sourced and that a full door replacement was the only option. Curious, I spent five minutes on the phone with the original manufacturer and learned that an identical replacement panel is readily available -- just sold under a rebranded name. Not only was Meadows' full-door quote more then four times the cost of simply replacing the damaged panel with the modern equivalent, but the door they proposed was actually inferior to the existing one, with a noticeably worse insulation rating. Their full door quote was nearly double that of fully replacing the existing door with the modern rebranded product. That level of either incompetence or dishonesty is hard to overlook -- but what troubles me most is wondering whether the garage door they replaced on our own home years ago actually needed replacing at all. I'd encourage anyone to do even a little homework before accepting their diagnosis. There are plenty of other garage door companies in the area; I'd start there.​​​​​​​​​​​​​​​​ Responding to Jason's comment, I spoke directly with the original manufacturer. I was told the replacement panel is still available under a rebranded name and is visually identical to the existing door with the only change being an interior hinge. What he's saying simply isn't true. That's what makes this frustrating from my perspective -- your company strongly pushed a full door replacement as the only viable option.

I requested service for torsion spring replacement & garage door opener. I looked online to see…read moreapprox cost for torsion spring replacement with the bar replacement also but was given a quote for 3 times the cost for just replacing the torsion spring.when I told them just give me the charge for a service charge they were going to charge me for $175 installation. I said you didn't install I want the service charge then was charged $45 and they lowered total job also down to an acceptable cost but at this time they had lost me as a customer. Beware

Springs broke with loud noise at 6am. Called several companies and these guys responded first. Tech…read morearrived by 10am ready to work. Replaced springs and cables since everything was original from 1995. Also found loose hinges and tightened everything up. Door works better than it has in years. Fair price for all the work done.

Reached out to First Responder Garage Door on Saturday morning. By Saturday afternoon, Cody, had…read morereached back out to me and scheduled an appointment to come out on Sunday afternoon to do the work. He changed all the rollers, greased the garage door opener drive chain, then turned his attention to repairing multiple issues that were caused by the people who originally installed the door 6 1/2 years ago. Any issues I have with the door going forward will be handled by First Responder! Top it all off, they threw in a 10% discount for me being a veteran!

Called the company this morning about a broken spring on a garage door that would not close. Cody…read morewas at the property within an hour, did a great job, didn't try to upsell any service and was as thorough as could be. Highly recommend this company.

Fast professional service…read more Very experienced owner/technician. HIGHLY recommend for maintenance or repair. No nonsense. Great service.

Great service, fast install and responds fast. Came in and installed a wall mounted garage opener…read morefor me. Things on my end did not make it easy, however he was patient with me and very accommodating. I would highly recommend for any garage door needs.

Michael came today, on a weekend! Omg what a wonderful person. He did the fix and maintenance all…read morein the same day. He was very reasonable in price and so knowledgeable. He also gave me tips to preserve my current garage! Everyone should use this company!! God bless you and thank you Micheal!!!!

Great prompt service, our sensor was not getting power, he was able to fix our garage wiring quicklyread more

Garage door cable jumped resulting in uneven panels. I contacted two parties for next day quotes…read more The first was no-show, the second stated $6K plus and he was there to sell me a door, no repairs. Went to Craigslist and found Cowboy.. I explained my problem . We met up (on time) that afternoon. Luckily , it was a simple repair. Price was very (very) reasonable . He explained it was an old door, I agreed. He left a very detailed quote. Less than half the other quote. When I'm ready or if a friend needs service we'll call Cowboy

Deno quickly responded to my repair request and had my garage door fixed in no time. Very…read moreprofessional, and transparent with all charges and services. Highly recommend.