I love Aritzia. This particular day at the Westchester Mall, the person at the register was…read moreobviously ill. It was uncomfortable having her handle my return and purchase. Sick staff need to work behind the scenes, especially during the holidays, as getting ill can wreck your holiday. The store is for all ages and the options are excellent.

I have short coats. And I have long coats- all for NY cold. But I desperately needed a long, down,…read moreheavy duty puffer coat to save me for Canada's -° weather. We've seriously braved Québec's -25° two Decembers ago. So much so, when we came back to NY, hubs and I laughed because once you experience that type of bone-chilling weather, you're set for anything. And visiting Montréal consecutively in back-to-back winters for 3 years now, their Winters are still cold- but not Québec cold. So what does it boil down to? A warm AF all-around bitchin coat. I set my mind up to visit Nordstrom at The Westchester, but before I even got to Aritzia (on the 2nd floor), their long puffer display coats caught my eye. Aritzia has an industrial type feel- but the warm lighting, made the store feel cozy. I was so caught up in finding a coat, I didn't even check if there's a men's section. Greeting was nice and Aiesha(?) was helpful. The shop carries their own in-house brands as well as other labels including Levi's and so many others. I'll be honest, I asked her to hold a long puffer coat I picked out because quite frankly-I didn't want to spend more than $200 on a coat. Yet considering their quality and brand- I squeamishly felt their $398.00 (excluding tax) price tag went hand in hand. However, having said that, I also wanted to look elsewhere and see if I can find a coat for a fraction of what Aritzia's coats cost- then perhaps circle back and come back here. Sure enough, I didn't see anything I liked at Nordstrom. So Aritzia was it. I know all down long coats aren't created equal. Plus I love a specific pop collar or cowl-style that suits with my style. Hubs dished out the $431 for my long yellow down coat- but it's so worth it! The only way I see this is that coats are going to be pricey if you're looking at good quality ones. Plus this is an investment for years to come. I think I'm already hooked!

Vanessa at the Westchester Burberry completely ruined my experience…read more I was three days past a holiday return, customer service approved it, spoke to her directly, and she still refused. Unprofessional, rigid, and dismissive. Thankfully, the Long Island Burberry manager fixed it, but I will never return to the Westchester location.

Pleasant and knowledgeable staff! Made experience easy and fast! Would definitely shop here again!read more

I mostly buy my shoes online but my kids are always growing so it's nice to measure and buy in…read moreperson.There's a decent selection here for kids shoes. They also have cute socks and fun slippers. My husband has been able to find one off sneakers when he's needed them here as well. The prices are DSW, so not bad.

This is the best DSW in the area. The one on central avenue is TERRIBLE but this location is…read moreWONDERFUL. The staff is amazing. The store is organized and has a wide variety of sizes. You will end up buying something here because they have everything and the prices are the best price. I look forward to going to shop at this store again soon because I know I will find what I need and more. Even if its not a shoe, they have handbags and socks and even toys if you need a last minute gift.

The store was really clean, well organized, and most importantly, the employees were really nice…read more They interacted in a way that made them seem like a friend you ran into at the mall instead of phony, over the top politeness you usually see in retail. I had to return an online order and it was done quickly, smoothly, and without judgement. Overall a great shopping experience.

I had a very upsetting experience at Torrid (Danbury Fair Mall) today with the manager. Yesterday I…read morehad purchased many items from the store with one of the sales representative. I got home and realized two big issues with my order. 1. I got sale items where you buy one and get two free. The third item was never scanned but was given to me, and I got charged for the second item (not free). 2. I bought two sets of rings, buy one get one free, and the rings were not placed in the bag. I returned to the store today to receive the credit back for the 2nd sale item, scan in the 3rd sale item, and ask for the ring sets. The manager was very rude and was extremely ineffective. I brought back the sale items and the receipt with me in a bag. She said that she could not fix the items that were on sale unless we brought back all the items that I purchased. I asked her to please return the two sales items and ring up all three together and apply the buy one get two free sale. She refused and said that it would cost more money for me and that she could not do it without the rest of the clothes. I told her that I was hoping to get this handled because her sales representative made a mistake the day before and that I did not want to have to go back home AGAIN and come back. She reluctantly agreed and returned the items and re-scanned them and it worked out perfectly. I should not have to convince and reason with her to complete this task to get the money back that I deserve. On top of this, I mentioned that I had never received the ring sets. She stated that she could do nothing about this because "anyone could come in and lie about that", which insinuated that I was being untruthful. I told her that I was a valued customer with a credit card and have spent thousands of dollars at their store and I would like her to please look around if they were left behind. She checked a few drawers and told me that she does not know what to do. I said I would like money towards the store in place of the missing rings. She refused to give me store credit and restated that "there was nothing she could do" so I left extremely upset. Not only was the manager rude, not helpful, and inadequate in her position, but she also made it unlikely for me to return to the store even though I love the clothes. I do not appreciate the way that this situation was handled with the manager and I hope that torrid can speak to her or do something about this. It is highly inappropriate to be spoken to and handled as stated above.

So terribly disappointed in this company. They present themselves as boutique and their locations…read moreare in affluent areas. But they don't treat their customers with the courtesy one would expect from a boutique in an upscale area. Target treats their customers with more respect. I bought a $400 dress that ripped after two wearings. It was a summer dress and didn't realize it was ripped until I pulled it out to wear in summer 2024. I brought in and they told me too bad, too late??? It was over a year. Suggested I call the company yourself. This wasn't some cheap dress. They should stand behind their merchandise. I have spent at least $ 5,000 between their Rye and Mt Kisco stores and expected to be treated like a valued customer. Did I expect a 400 credit? No. But at least something to recognize the dress was and defective and acknowledge my business. Some kind of credit. I will never shop here again. Be warned.

Yes lovely store with cute merchandise. I have shopped at one of their stores is Rye NY.read more