Kelly and her crew always deliver and never disappoint! Fascinating store where we always find something interesting to gift or buy for ourselves! read more

If you ever have the chance to visit, you HAVE TO ask for Luca. He is the most respectful young man I have ever met. He is very helpful, knew what he was talking about, VERY VERY skilled. So happy too see such a great kid working hard. Was a pleasure meeting him. read more

Super quality customer service. Same goes for products for sale. There's a reason they've been in business for over a century.

Love this place! Super knowledgeable staff and a great selection of items. Highly recommend a browse if your are in the area!

The go-to store for things that are useful around the house but that you don't want to treat as consumables. The selection is great and consistently high quality. It really shows that they know and care about who shops there, and that they spend a lot of time thinking about what items they want to stock for their customers. I bought a Big Green Egg and several accessories there (that I am super happy with), as well as smaller household items that that made great gifts and even a very nice Fjallraven backpack for my wife. Highly recommend if you live in the area! read more

Love this place for those who haven't been to Charles Depatment Store and are from the Katonah area, this place is a must visit even if it is for browsing and carousing. This charming old school store brings you back to the early 1900s with wooden creaky wooden floors, shelves stocked with clothes. bbq's, shoes, and other knick knacks. Charles' also has wonderful employees who are always going out of their way to make us the customer feel welcome and at home and order things even if they may not have it. read more

A very nice family owned store that is located along the main drag in Katonah. One can stop in and get a great shirt or jacket or you can also pick up some nice barbequing or kitchen equipment. The staff is warm and inviting & its impressive that the business has remained in that same family`s ownership for so long. It is a quick walk from the Katonah train stop or an easy drive for anyone that lives in Northern Westchester. Their is no reason to get your North Face, Filson, Marmot, etc gear at a big box retailer when you can support a local business such as this for the same product. read more

Love this store. Friendly staff, and super knowledgeable about the products they carry. We've been able to replace older or poorly made kitchen supplies with really solid stuff from Charles. (They also sharpen knives!) Both my wife and I have found great summer clothes there, too. We love the small town feel but appreciate that they carry world-class products. It's not the cheapest place, but then again I know that they stand behind whatever they sell. I don't think I'd get that kind of service and guarantee from, say, Target. Even if you aren't going to buy anything, make a point of stopping in and saying hello to the Raneris -- the store is an "Experience"! read more

A quick side-trip to Katonah, a town I've never visited, was rewarded with a visit to one of the most perfect stores I've ever encountered. It's as if the housewares department of Zabars or Gracious Home had moved to Katonah, but been well organized and not so overwhelming. They have everything, at a wide range of prices, including a 2nd floor with men's and women's clothes, ranging from high end (Barbour, Eileen Fisher), to affordable activewear. The owner was a delight, providing incredible customer service. Will return and do all of our Christmas shopping - Charlie says they provide free gift wrapping! This is so old school, in the nicest possible way. Go! read more

There isn't a single item in this store that hasn't been thought about, everything in Charles is there for a reason; because it's been tested, tried, checked, and found to be durable, quality, purposeful, better than the rest, and if it isn't, one of any of the people who have been working there for decades will be happy to have a conversation with you about it. This is how things should be bought and sold. read more

A trip to Charles Department Store will always brighten your day. They sell top quality products and their customer service is lovely. They carry a diverse range of products, from cookware to clothing. You can always find something special at Charles. I do all of my Christmas shopping here and would recommend it to anyone who is looking for quality products and a pleasurable environment. Love this store! read more