I am writing to express my disgust and disappointment in the lack there of & then rude customer service at the Hagerstown, Md outlet. To start, my family & I were never greeted while being in the store. We tried on shoes and even had to help ourselves to a fitting room where my mother tried on several pairs of pants. While waiting for her, a GAP employee even walked through myself & my friend twice never saying a word. Not even an 'excuse me' as she walked through us while we were speaking which then made it very obvious that she knew we were in the store, trying things on, and still didn't feel the need to speak. She also turned out to be the person that would ring us out (who we later found out to be Meghan). We then got to meet her not so helpful manager Jen whom we made aware of the lack of service we received & never received an apology, instead she said "Oh" and brushed off the subject. After finally asking for the store managers information and a pen to write their names down my mother held her hand out, yet Jen chose to slam the pen down on the counter. Personally that was the icing on the cake for us. And, to make it all better the entire time we were the ONLY customers in the store and it was over a hour before closing meaning there was literally no excuse for distraction (ex. We weren't spoken to because it was busy). The Hagerstown team obviously needs to revisit their customer service training. read more
