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    Great store. My wife loves the clothing. The staff is great and the store is clean. It is in the mall so it is smaller than most.

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    Ask the Community - Gap

    Review Highlights - Gap

    In search of a special crossover bag, I reserved one online at this store.

    Mentioned in 2 reviews

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    Zara - This is Imani, the Manager

    Zara

    (100 reviews)

    $$

    Pentagon City

    Wow I've never seen a listing on yelp have a total of 1.8 stars after 98 reviews! And it checks…read moreout. They closed the Zara in DC so I have to go to Pentagon City to return if I don't want to pay the return shipping cost. This store has 4 registers but only 2 people at them and separate lines for returns. I hate this policy! The return line is always so long! I waited for 30 minutes in line to return! The dressing room also had a long line. Listen I don't return much. Only if something doesn't fit me because Zara's sizing is inconsistent. If they had reviews on their website, that would be helpful. Or in this case because what I bought a week ago went on sale and there was a $100 difference! Zara doesn't do price adjustments. So I had to return and buy again. The cashier said to me no more than two items, thankfully that's all I had, but I was like what?!! Are you kidding me! Because that's not Zara's policy online! At the other register there was something wrong that the cashier couldn't do so she called a manager. The whole time I was there a manager never came. So the cashier just stood there and looked stupid. When a line is ridiculously long, and you can't fix a complicated problem, you have those customers step to the side and help the next person in line. You don't hold everyone up until the manager comes.

    Discrimination, Disrespect and Insulted…read more I went into Zara to shop and make a return. I had a lot of items. It was late in the evening and the store was still packed. I brought my wagon along with me in the store due to my disability as I am unable to carry a lot of items and it helps me when I am shopping. As I got to the register, the attendant at the register (an older Asian lady with glasses) told me that she was not going to process my transaction and walked away. I asked her what was going on and she replied that she would get her manager. When the manager came, (Imani) she explained to me that they would not be processing my return. She was extremely rude. She told me that it was too late and I should have come earlier, even when I waited in line for half an hour. While in line I was grabbing other things, but my wagon was in line. She seemingly scolded me telling me that they needed to give home by 10pm and they were not going to assist me. Imani seemed extremely disturbed at my wagon (which I use due to my disability) and she proceeded to get belligerent and unprofessional. She mentioned her surprise of me bringing a wagon into the store, and stated that I had an "outrageous return". I told her I may return a lot but that is because I spend thousands of dollars for items. The exchange was extremely contentious, to the point that I had to ask her several times to refrain from speaking to me. I was on the phone with my friend who is also an attorney that can attest to this entire conversation. I was upset about them not being willing to take my return, but since I had a purchase, I had to stay in the store and get my products. I had to ask her several times if I was going to be able to purchase my items. The whole time, Imani was being rude, sarcastic and condescending because of my return size and wagon. As we finished the purchase, as I was walking out of the store, Imani started to insult me. She called me a "big back". I am a size 12/14, so when I turned around, I asked her why she was insulting me as if she had the right to. I just could not believe she was insulting me. She said, "I thought my back was big, but you're out of control". She is a MANAGER. I got off the phone with my friend and started to record her. She put her hand out to say she did not give me permission to record, and I informed her that Virginia is a one party consent state. I was shocked. She asked the security to escort me out after my shock of her attacking my physical appearance. She got loud and said I was making a scene because I asked the young lady who worked there if this is normal behavior. The young lady (a black girl with a mask and braids just shock her head). I have never experienced this. Mind you, I was talking calm to her and you can pull the cameras to confirm. She insulted me and I was not speaking to her. I was on my phone call, explaining to my friend (the attorney) what I had experienced. I have attached pictures of the manager and one of me. When I tell you I am taking this to the highest level. Believe me, I will not rest until this matter is addressed. People can get upset, but to insult a customer's person, make fun of their disability items, and to refuse service is completely unacceptable. She was bold enough to conduct herself in this way, I hope she is bold enough to own up to what she did. This was unbelievably disrespectful, disturbing and distasteful.

    Altar'd State

    Altar'd State

    (5 reviews)

    $$

    Pentagon City

    Tucked away in the corner across the ground level entrance at the Fashion Centre at Pentagon City,…read morethis beautifully decorated shop has an alluring storefront that will attract the most feminine of feminine customers or anyone who loves all things floral. This is a Christian women's clothing and accessories store but you probably wouldn't notice it at first glance because of all the gorgeous soft floral dresses & blouses on display. However, they have hand lettered signage with some quotes from the Bible. Among their other products, they sell fragrances, coffee mugs, jewelry, handbags and Bibles. Walking around the store is a little reminiscent of Hollister & Abercrombie because of a faint scent from one of their perfumes spritz around. My husband got me one of their beautiful ESV 2 column cloth-bound journaling Bible and few little decor pieces from them. I'd never seen anything like it. Prices are a little on the pricey side (e.g. dresses are averaging over $100). Service is fantastic--attentive and friendly. While browsing around, a lady approached me (with a floral crown) and asked if I needed any assistance. And my husband was able to get 15% off the retail value of the Bible he got me because there were a few minor imperfections, like a frayed corner. Worth checking out!

    If you like basic b things in the best way, this place is for you! Great customer service and…read morefun, cute items. Stuff can be a little pricey but it's quintessential basic!!!

    Gap - childcloth - Updated May 2026

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