Not my fav centurion lounge. Always packed here and it is just the smallest one we have been too! I…read moredon't get why you would build a small lounge in Houston! It's absolutely the dumbest thing ever. Someone should have thought BIG. We are in Texas and nothing here is small. If I could, I'd avoid this lounge just how busy it gets. The only reason they get stars is service is excellent! Staff is attentive and the people have been here for years. Like the one gentleman that always tries to serves us from our seats. This is the only one I know where there are people like him. Give that man a raise. He's the only reason I gave this place the stars. Food is okay. It's either a hit or miss.

The Centurion lounge has to be the worst lounge by American Express. Give me a Delta lounge any day…read moreover this. Food options were very limited. There was a wait time due to the lounge size and space available within. Service was good, but the quality was very lacking luster considering the amount you pay in annual fees to have Amex.

There is no better way to start a trip than the United Club. Terminal C club is always nice, clean…read moreand has great service! Mr. G had the eggs, biscuit and sausage. Eggs were good. Not sure if they are fresh or powdered but they were good none the less. The bar doesn't open till 10 AM. Which doesn't bother me, but might be inconvenient for those early morning nervous flyers. The front desk crew is always kind and accommodating!

It's very similar to other major airline lounges. I've been to much smaller lounges at other…read moreairports. This one is a nice enough size, and has great runway views. We're not frequent flyers with United, but fortunately had leftover miles from past trips to cash in for RT tickets. Why not check out the lounge while we're there? We almost didn't get in despite paying for the ticket bundle that included access to the lounge. It was a full house that day. They put the sign up that they're not accepting day passes as we stood in line. Fortunately, they let us in after verifying the reservation. There was only seating at the bar when we first arrived. Thankfully a table became available. There are comfortable looking lounge seats all over. Eventually the lounge cleared out an hour later. I didn't really get anything from the buffet. The line was initially too long. What they had was very limited. We did snack on wasabi edamame and sesame pretzels near the dessert area. The desserts were pretty standard. The coffee was the best part of the lounge. They serve the illy brand. The coffee machine was working properly, and the restrooms were clean. The service was also good. Our table was cleaned almost immediately as we sat down. The attendants kept the food areas clean as well. Would we pay for it again? Probably not. We just don't fly this airline enough to get complimentary access. It was still great to be away from the busy terminal.

5 stars for good bar selection 5 stars for our bartender…read moreMilagros. 1 stars for poor food selection 0 stars for the employee who came out of the stall in the bathroom and failed to wash her hands! GROSS!! Not impressed at all with this Admirals Club! This is supposed to be high end, they totally missed the mark! If this is what I'm paying my hefty yearly fee for, I may as well cancel my credit card!! WTF??

It was extremely convenient as I had a flight delay. But the food options were not that great for a…read more$79 price tag or 9k points. Thankfully i have the world elite card so i got in free. All I could eat was the fruit and the vegan mushroom soup. It was nice having the wifi and clean bathrooms. If I had more time I could have ordered a drink but since I was flying first class I waited until onboard to drink. So for this experience I would say a 6/10 for me because of the food selection. This is not my first time in an admirals club lounge so i have seen better selections provided.

This was our first time experiencing the British Airways Lounge. It was spacious, relaxing, and…read morequiet. The food selection could've been better. They mainly had horderves and things you could snack on. The did have an open bar where you can serve yourself which was nice! The service was outstanding. Our server was so attentive and sweet. We will definitely be returning to this lounge.

Outstanding service. Attendant was very responsive and helpful, consistently seeking to help and…read moreassist in whatever ways possible. Drink selection was fantastic with LPGS served as on board along with a fantastic selection of all other beverages and hard liquor. Attendant replenishes whatever you use within a minute of taking it. Food could be improved to include more of a menu and kitchen type items. But what was provided was brilliant, especially the cheese selection! The view is over the road entering the airport which was a shame, but all in all an excellent lounge!

This lounge was v v disappointing. No bathrooms. Dated furnishings and overall presentation. The…read moreseats are showing clear signs of wear and tear. The food was not appetizing. The amount of outlets leave a lot to be desired. The staff were friendly and helpful. But overall I don't think I'll be tiling this lounge again. The terminal is honestly nicer with more outlets and pretty comfortable seating. This lounge definitely needs a full renovation

Swung by around 8pm as we were leaving the AmEx Lounge (which was overcrowded and food was…read moreabysmal). Executive Lounge was a nice change of pace. This lounge is dated, furniture was old and threadbare, carpet has been there since Nixon was president, but the place was empty, the service was excellent and the food was decent. Reminded us of a family owned restaurant. The lady cooking was also refilling the buffet and she encouraged us to try her chicken. Overall a 5 star experience (for what it was, an older airport lounge). Came back at 11pm (when all the other lounges in the airport were closed) and everything that made this place nice was gone. It was crowded, the food was blah, and the service couldn't keep up with the number of guests. Also - most of the online sites are wrong. This lounge is located between D11 and D12 and British Airways biz/first does have access.

This was unfortunately our worst experience at a USO location…read more Our two sons each selected chips and a sandwich. After that, our oldest politely asked if he could also have a bag of popcorn. The volunteer responded firmly, "That's enough. You guys had too much already." I was honestly surprised by the tone and response, especially since they had only taken two items each. I asked if we could simply pay for the popcorn, but she said payment wasn't the issue -- they just didn't have enough food. What confused me was that there were no posted signs explaining item limits or any guidance about restrictions. Clear communication upfront would have prevented the misunderstanding. We also asked if we could use the microwave and were told no again, which added to the frustration. We donated $25 during our visit, and when I mentioned it, we were told that donation funds cannot be used to purchase additional food. That was surprising to hear. When the shift changed, the new volunteers were very polite and welcoming. However, by that point we felt uncomfortable and chose to leave without escalating the situation. We truly appreciate what the USO does for service members and families, which is why this experience was especially disappointing. We hope this feedback helps improve communication and consistency for future visitors.

What a delightful stop for veterans and active duty in transit. We were greeted by Kenny a…read moredelightful volunteer who served us fresh coffee , sausage egg and cheese croissants and Crumbl cookies. Lots of relaxing chairs and tvs. Have to say I enjoyed it more than the airline club.

KLM Crown Lounge is located in Terminal D and easy to get to for those with Priority Pass access…read more The lounge is geared towards KLM members and entrance within a certain time period is at the discretion of the person at the desk, even if they have space availability. It's very off-putting BUT at least they are an alternative option for when the American Express Centurion lounge is at capacity, which happens way too often. The lounge is far from premium and offers little to nothing but seating and beverages. The food offering is usually sandwiches, cold pasta and some pastries, along with fruit. The few times I've been here, all I had was some tea and fruit. It isn't spacious either but again, at least they are an option. I do wish they were more polite to Priority Pass holders but can't win them all.

Reasonably close to the inter-terminal air tram is KLM Lounge. The times on the Priority Pass app…read moreare not accurate - and actually varies by day based on KLM flights and delays, so you just have to stop by and see if they're accepting Priority Pass. I stopped by both KLM and Air France and the food was identical - same pasta salad, leafy salad, two sandwiches, plastic-wrapped chocolate chip cookie... The lounge prioritizes their own airline customers and offer better hot food options for their own. If you happen to get there when they're about to reopen for Priority Pass, wait in line - it get long quick! I wouldn't go out of my way to go here, but if I happened to be at the airport early and had some time to kill, it was maybe $15-20 saved in free basic food and straightforward to get to especially with the post-security air tram.

United is helping me get off to a good start!…read more 2025 was a rough, sad, devastating year for me and my family. I even lost my Yelp elite status for 2026, but that won't keep me from sharing, just makes me sad. I'm hoping for a better year in 2026...so here is my first review for the year! I am trying to put 2025 behind me and I am starting off the year with a trip. To my surprise we were blessed with an upgrade of which I am forever grateful and we got access to the Polaris Lounge. What a wonderful place to kick back and relax before a long flight! I've only been in the regular United Club up to now, and I have always been curious. They are similar, but a lot less crowded. There is plenty of cozy seating with different options from tables to lounge chairs. There is a buffet like the regular United Club, with snacks and drinks. Plus, there is a bar. In addition to the items like the regular Club, there is a sit down restaurant inside as well where you can order off a special menu if you don't want to go to the buffet (no worries, no extra cost). Moreover, just about all the seating areas have a charging station (of course, if you sit at a regular table there isn't any). The staff is super friendly from the time you check in to the time you leave. They make you feel seen and special. If you have access, I highly recommend to take advantage and relax...even for a few minutes. Thank you United for helping me to hopefully have a better year ahead.

We had a very long layover, flying united international for the first time in a very long time. We…read morewent to the regular united club and they kindly recommended we switch to the Polaris Lounge. The united club was full so we agreed to try something new to us. Turned out to be a great decision. The Polaris Lounge was clean, well appointed and quieter. But, the best part was the service. Stephanie welcomed us and when I asked for some guidance, kindly explained how everything worked, where the food was, bathrooms, etc. She arranged for wheelchair service to pick us up and we found a spot to sit and relax. Unfortunately, the seats, while mid century modern beautiful were med century modern incredibly low. We did find some chairs at a table that were more comfortable Thomas helped us clean up a small mess, very graciously and professionally. He also provided additional friendly guidance but in a very helpful way. Eating was a bit of the a challenge but thankfully, every dish was labeled for potentially problematic ingredients! Awesome! All the entrees contained dairy. So, I got some salami, cranberries, sunflower seeds and roasted beans. It went well with my lame stomach and I enjoyed several servings during our multi hour wait. Jason, the chef, came out and served vegan beans and carnitas along with various fixings. He was very helpful working around dietary restrictions and friendly also. Coffee was Italian Lilly brand which makes very nice espresso. I wouldn't say we are experts but this was a very nice lounge experience! Thanks United Polaris! Life is good with a comfortable layover.

I typically use the AMEX Centurion lounge but now that I am also flying a lot of United - have this…read morepass too so got to visit the Houston lounge this week! Check in is quick and easy and the lounge is large with plenty of seating room! Had plates of sandwiches, soups and cheese boards! Did not visit the bar but it looks good! A good place to stop in between travels and just recharge

CROWDED. SLOPPY BUFFET…read more ANXIETY DRIVING ENVIRONMENT. Avoid at all costs. Not worth the price. We paid for access and you don't receive access again if you fly first class to another airport. Which is their policy but they are misleading with the way it is sold/marketed. SHAME ON YOU, United and United Club. [I thought the staff were doing their best but the company behind it are operating their concept of a lounge poorly]

Chicken Salad was great!…read more Thanks Lily for excellent service. Cool venue also, highly recommend!

This is for the location at Hobby Airport; can't get Yelp to add it…read more Really good food for airport food but on the expensive side. Waitress Elyse was very pleasant and provided good recommendations. It's a sit down restaurant past TSA and they had a guitarist performing.