Not my fav centurion lounge. Always packed here and it is just the smallest one we have been too! I…read moredon't get why you would build a small lounge in Houston! It's absolutely the dumbest thing ever. Someone should have thought BIG. We are in Texas and nothing here is small. If I could, I'd avoid this lounge just how busy it gets. The only reason they get stars is service is excellent! Staff is attentive and the people have been here for years. Like the one gentleman that always tries to serves us from our seats. This is the only one I know where there are people like him. Give that man a raise. He's the only reason I gave this place the stars. Food is okay. It's either a hit or miss.

The Centurion lounge has to be the worst lounge by American Express. Give me a Delta lounge any day…read moreover this. Food options were very limited. There was a wait time due to the lounge size and space available within. Service was good, but the quality was very lacking luster considering the amount you pay in annual fees to have Amex.

KLM Crown Lounge is located in Terminal D and easy to get to for those with Priority Pass access…read more The lounge is geared towards KLM members and entrance within a certain time period is at the discretion of the person at the desk, even if they have space availability. It's very off-putting BUT at least they are an alternative option for when the American Express Centurion lounge is at capacity, which happens way too often. The lounge is far from premium and offers little to nothing but seating and beverages. The food offering is usually sandwiches, cold pasta and some pastries, along with fruit. The few times I've been here, all I had was some tea and fruit. It isn't spacious either but again, at least they are an option. I do wish they were more polite to Priority Pass holders but can't win them all.

Reasonably close to the inter-terminal air tram is KLM Lounge. The times on the Priority Pass app…read moreare not accurate - and actually varies by day based on KLM flights and delays, so you just have to stop by and see if they're accepting Priority Pass. I stopped by both KLM and Air France and the food was identical - same pasta salad, leafy salad, two sandwiches, plastic-wrapped chocolate chip cookie... The lounge prioritizes their own airline customers and offer better hot food options for their own. If you happen to get there when they're about to reopen for Priority Pass, wait in line - it get long quick! I wouldn't go out of my way to go here, but if I happened to be at the airport early and had some time to kill, it was maybe $15-20 saved in free basic food and straightforward to get to especially with the post-security air tram.

United is helping me get off to a good start!…read more 2025 was a rough, sad, devastating year for me and my family. I even lost my Yelp elite status for 2026, but that won't keep me from sharing, just makes me sad. I'm hoping for a better year in 2026...so here is my first review for the year! I am trying to put 2025 behind me and I am starting off the year with a trip. To my surprise we were blessed with an upgrade of which I am forever grateful and we got access to the Polaris Lounge. What a wonderful place to kick back and relax before a long flight! I've only been in the regular United Club up to now, and I have always been curious. They are similar, but a lot less crowded. There is plenty of cozy seating with different options from tables to lounge chairs. There is a buffet like the regular United Club, with snacks and drinks. Plus, there is a bar. In addition to the items like the regular Club, there is a sit down restaurant inside as well where you can order off a special menu if you don't want to go to the buffet (no worries, no extra cost). Moreover, just about all the seating areas have a charging station (of course, if you sit at a regular table there isn't any). The staff is super friendly from the time you check in to the time you leave. They make you feel seen and special. If you have access, I highly recommend to take advantage and relax...even for a few minutes. Thank you United for helping me to hopefully have a better year ahead.

We had a very long layover, flying united international for the first time in a very long time. We…read morewent to the regular united club and they kindly recommended we switch to the Polaris Lounge. The united club was full so we agreed to try something new to us. Turned out to be a great decision. The Polaris Lounge was clean, well appointed and quieter. But, the best part was the service. Stephanie welcomed us and when I asked for some guidance, kindly explained how everything worked, where the food was, bathrooms, etc. She arranged for wheelchair service to pick us up and we found a spot to sit and relax. Unfortunately, the seats, while mid century modern beautiful were med century modern incredibly low. We did find some chairs at a table that were more comfortable Thomas helped us clean up a small mess, very graciously and professionally. He also provided additional friendly guidance but in a very helpful way. Eating was a bit of the a challenge but thankfully, every dish was labeled for potentially problematic ingredients! Awesome! All the entrees contained dairy. So, I got some salami, cranberries, sunflower seeds and roasted beans. It went well with my lame stomach and I enjoyed several servings during our multi hour wait. Jason, the chef, came out and served vegan beans and carnitas along with various fixings. He was very helpful working around dietary restrictions and friendly also. Coffee was Italian Lilly brand which makes very nice espresso. I wouldn't say we are experts but this was a very nice lounge experience! Thanks United Polaris! Life is good with a comfortable layover.

we just wanted to give Renee at the service desk a special shoutout. we were stranded at IAH after…read more3+ hour long TSA line made us miss our domestic flight. Renee navigated our complex reservations since we had separate ones and helped us get on standby when all flights were fully booked. She saved our trip from becoming a total nightmare when we were preparing for the worst The club itself has decent food, including sandwiches, fruits, thai curry meatballs, and pretty good brownies. I must have stress ate at least 4 brownies in one club visit.

Another airport lounge review from the queen of them. The Terminal E lounge is probably the nicest…read moreUnited Club in Houston - it's certainly the most spacious. Nice views of the planes and runways. Food selections are limited - a couple of hot dishes, a couple of salads, some mini sandwiches, lemon bars and chocolate chip cookies for dessert, and the ubiquitous cheese and crackers. I tried a mini club sandwich, pasta in a creamy sauce with sausage, and dessert. Everything I tried tasted good, though I typically never eat the cheese and crackers. There are no self-serve beverages here other than water and coffee (the club in C North is the only one with a soda machine). However, soda (and alcohol, of course) were available from the friendly bartender. Despite its large size, this lounge can get crowded - all of the United Clubs in Houston do, although the E lounge is usually not as bad as the two Terminal C clubs (the C south one had a line out the door when I walked by). The first time I approached the Terminal E lounge, the classic "currently not accepting one-time passes" sign was up, but I came back about an hour later and the sign was gone and I was in. (Yes, I know I'm part of the overcrowding problem with my United Explorer card, but I mostly just have it for the Group 2 boarding. The lounge passes are just a side benefit).

This was our first time experiencing the British Airways Lounge. It was spacious, relaxing, and…read morequiet. The food selection could've been better. They mainly had horderves and things you could snack on. The did have an open bar where you can serve yourself which was nice! The service was outstanding. Our server was so attentive and sweet. We will definitely be returning to this lounge.

Outstanding service. Attendant was very responsive and helpful, consistently seeking to help and…read moreassist in whatever ways possible. Drink selection was fantastic with LPGS served as on board along with a fantastic selection of all other beverages and hard liquor. Attendant replenishes whatever you use within a minute of taking it. Food could be improved to include more of a menu and kitchen type items. But what was provided was brilliant, especially the cheese selection! The view is over the road entering the airport which was a shame, but all in all an excellent lounge!

Of course it's always nice to have a little spot to go to, to get food when you're waiting for your…read moreflight. So this place can't be bad... But it can definitely be better. I feel like the food offered is pretty subpar. And it always feels like it's been sitting out for a while.

Tucked in the furthest corner of terminal is Air France Lounge. I think the time limits are a…read morelittle looser for Priority Pass on Air France vs the KLM lounge. I stopped by both and the food was actually identical - same pasta salad, leafy salad, two sandwiches, plastic-wrapped chocolate chip cookie... I think they use Amazon Alexa on the intercom to tell Priority Pass members to please exit at a certain time. The lounge prioritizes their own airline customers and offer more hot food options for their own. When the lounge is busy with their own airline customers (depending on the day's flights and delays), Priority Pass members need to leave. I wouldn't go out of my way to go here, but if I happened to be at the airport early and had some time to kill, it was maybe $15-20 saved in free basic food and straightforward to get to especially with the post-security air tram.

Arriving from Cali into Bush airport terminal E was a smooth and quick experience, especially since…read moreI only had a carry-on with no check bags. once we landed , the walk through exit door were automatic and easy to navigate, leading directly towards the arid al pickup area and bus shuttle connections. Everything seem straightforward, and I didn't have to deal with baggage claim delays, which made getting out much faster. The signage was clear enough to follow without confusion, and the flow from the gate to ground transportation was pretty effcient even with other passengers arriving at the same time. Overall a simple and easy arrival back into Houston through terminal E. I would love to get this terminal each time I arrive home. Could be because we had a light passage haul even though we were on a larger craft.

Not sure why I have not previously reviewed this terminal, but better late than never. I've flown…read moreout of here a few times. It's an international terminal (I flew directly to Japan from here.), but it also seems like an overflow terminal, as I have flown United to Newark and Las Vegas from this spot. Either way, it has all the amenities of the other terminals and is right around the corner from Terminal C.

This was unfortunately our worst experience at a USO location…read more Our two sons each selected chips and a sandwich. After that, our oldest politely asked if he could also have a bag of popcorn. The volunteer responded firmly, "That's enough. You guys had too much already." I was honestly surprised by the tone and response, especially since they had only taken two items each. I asked if we could simply pay for the popcorn, but she said payment wasn't the issue -- they just didn't have enough food. What confused me was that there were no posted signs explaining item limits or any guidance about restrictions. Clear communication upfront would have prevented the misunderstanding. We also asked if we could use the microwave and were told no again, which added to the frustration. We donated $25 during our visit, and when I mentioned it, we were told that donation funds cannot be used to purchase additional food. That was surprising to hear. When the shift changed, the new volunteers were very polite and welcoming. However, by that point we felt uncomfortable and chose to leave without escalating the situation. We truly appreciate what the USO does for service members and families, which is why this experience was especially disappointing. We hope this feedback helps improve communication and consistency for future visitors.

What a delightful stop for veterans and active duty in transit. We were greeted by Kenny a…read moredelightful volunteer who served us fresh coffee , sausage egg and cheese croissants and Crumbl cookies. Lots of relaxing chairs and tvs. Have to say I enjoyed it more than the airline club.

I'm extremely disappointed with my experience at baggage claim in Terminal C around 9:30 PM…read moretonight. The older woman working the baggage service desk was less than helpful and unnecessarily confrontational. When I asked for assistance regarding my checked bag after changing to an earlier flight, she told me it was "my job to know the baggage rules" and that she didn't want to help because she didn't want to risk getting fired. She stated, "United is looking for ways to fire the older people," which was both unprofessional and concerning. I'm just needing help with my families bags. She continued on and on how I should know the fine print before switching the flights and there's nothing she can do, which seemed like a cop out for being lazy. Earlier, United gate agents in SLC had asked for volunteers to move to an earlier flight due to delays out of Salt Lake City. We were told our bags would make the flight and, if not, they would be delivered. Based on that information, we agreed to switch flights. At baggage claim, instead of helping resolve the situation, she criticized how I keep my claim tickets stickers stuck on the back of my passport wallet. I store them on the back of my passport wallet (not on my passport itself), and I had to show her this after she questioned me about it saying it wasn't allowed on the passport. Why this was even a conversation I'm not sure, but I'm a seasoned traveler. I ultimately called customer service myself, and within 10 minutes they arranged luggage delivery without issue. United, if customer service is truly a priority, this is not the standard that should represent your baggage service team. Makes me want to cancel both our credit cards and fly a different airline.

Is it surprising that there is a gate full of people waiting to go to CLE at 7am on a Sunday?!?…read more Maybe not - maybe we would expect this to anywhere - especially a large Northern Ohio place like CLE! The terminal is clean and spacious - the folks are nice and friendly and I'm ready to fly the "Friendly Skies" for a week of work ahead!

Cool little bar near the airport and the accompanying hotels. They had some decent beers on draft…read moreas well, which was unexpected from my last couple days here in Houston. Shiner IPA and Hopadillo IPA's, as well as Kona Big Wave, Karbach and a couple amber ales. I didn't explore the food options but I don't think they offer any. Bartender was friendly. I had a good time here.

No food available but.... Great bartender Renae. Was very friendly and knowledgeable.read more