Game Stop is okay for new and used gaming merchandise, and their return policies are adequate, but…read moretheir prices aren't that great and they offer very little for your trade ins. My son and I have opted to sell our used electronics and games through other channels, and usually we get at least double than what they are offering. They the have the newest of everything (at the highest of prices), but it's hard to find older gaming products here, and recently my son has decided to go "old school" on some of his devices. The store itself is small but clean and organized, and the staff is usually pretty friendly and attentive.

Close this location. It's the most depressing and unprofessional GameStop I have ever stepped foot…read moreinto.

Don't ever buy anything from game stop They are a total rip…read moreoff company I spent 267.00 Dollars on a gaming system and they would not give me my money back I'll never buy nothing There again because they don't even give you 30 day money back only 7 days total BS

Customer service. My child purchased a game and was not able to use it because you need to…read moresubscribe to the internet. Which you have to be on the internet already to play the game. The package say much have internet but it doesn't say internet is to subscription to play the game. Went back to return the game and just wanted to change the game for another but was not given the value of the purchase towards another game we didn't request any money refund. The money was staying at the store. My child paid $30.00 and was given back 13.00 dollar. The game was never played nor subscribed too. The store literally stole money from a child and your people should let children know that they are buying to subscribe to a game. The actually game is not on the disk. Not a nice thing to do to a child. Once of the reason this world is so screwed up, no kindness and teaching.

Great service. Bought a VR headset for my granddaughter. They were very interested in making the…read morepurchase smooth and easy. Very nice experience.

I don't know why I think the customer service here will get any better. They have buy 2 get 1 free…read moresales, then no staff on to process sales. I wasn't waiting 45 minute for 3 games I probably could've gotten on Amazon for less.

Tragically poorly run. Leave employee in the store by themselves on a Pokémon release day. Wouldn't…read morehelp me submit cards for grading even though I stood in line patiently like everyone else. Why? Because the boss was sitting home instead of helping out the store. Avoid like they avoided helping me.

Walked in with two consoles to trade in, and the associate immediately sighed like she was annoyed…read moreto help. I asked if there was a problem and if she'd prefer I take my business elsewhere and she actually said yes. I was about to trade in over $290 worth of credit and spend it that same day. This is the whole reason they are in business. To buy, sell, trade. Terrible customer service.

I just want to say that I went to GameStop at Citrus Park Mall because my PS5 was overheating. I…read morecalled ahead, and they told me they would take care of it. When I went into the store, the store associate began bashing me in front of customers and employees because I was having issues with my overheating PlayStation. I forgot my debit card and had to come back the next day. When I returned, they told me they would not be doing the return and that I would no longer be allowed in the store after today. Yesterday everything was fine, but today I was suddenly no longer welcome. I asked for the employee's name, and she refused to give it to me, stating that she was not allowed to provide it, even after I explained that I intended to contact the corporate office and file a complaint. This is the second time this store has

Pokémon cards were put out but not for sale yet I got up to the register ready to pay and was told…read moreI could not purchase the item extremely upset.

So I'll never go back here again after the employee with blonde curly Hair refused to help me, I…read morewas asking about a product and what it would do since I didn't want to touch it and she made me feel like a complete idiot and wouldn't even explain to me why it needed batteries or what it did. I have been going here since I was about 12 I'm 26 now. Won't be returning.

Why does a store close at 7 and the other game stops close at 9pm. Low on video games and have more…read moretoys and shirts than games.

The name of this store caught our eye while in Florida, so we had to stop in. It is retro video…read moregame galore in here, and my husband was in heaven. The owner, I believe his name was Lee, was great to talk to and told us all about his store. R U Game? is well organized and has an amazing selection. Some items are a bit over market price but that is to be expected from a resell store because they have to account for the cost of keeping the building running. I wouldn't consider it outrageously overpriced though, it was within a reasonable amount that if the purchase is meant for keeping/using I would definitely buy it. If you love retro games then this is the spot for you!

I just turned in a bunch of games for cash. The owner took care of the transaction personally and…read moregave me top dollar! Such a great spot I will keep coming back because of the great customer service!

Put down the phone and forgot about our call. Went to another shop, Unlimited Video Shoppe at 6910…read moreUS 19 North and they were/are Amazing!!!!!

This is my hands down FAVORITE gamestop. I love the people who work here. I love the wide selection…read moreof games, game consoles, amiibos and other stuff. The people who work here are literally the nicest and very helpful. I live by the Tyrone location and I don't like it. I drive across town just to go to this gamestop. If I could give it 10 stars, I would. The manager yesterday ( 07/19/2019 / which is also my birthday ) was kind enough and helped me preordered a game. I HIGHLY recommend this gamestop.

charge my credit card, i have never even heard of this place. when i called several times, i could…read morenot get any one to answer the call.

Manny the store associate was absolutely atrocious to us even though we were being perfectly…read morepolite. We walked in to try and do a Xbox trade in and first thing he does is sigh so loudly because it was an hour before close and he was like no dude it's going to take forever to do a trade in and he was so rude and he continued to sigh and complain about it until he came up with an excuse not to do it. Mind you we came in at 8pm, yes close is at 9 but we work until 7:30 so we could not come earlier and we had the Xbox ready for him to test and trade in. We will not be coming back to this location because manny was absolutely awful to us.

Went in looking for Pokémon cards for my nephew. Trey had the Pokémon TCG: Mega Evolution-Pitch…read moreBlack Pokémon Center Elite Trainer Box in stock. The issue is that MSRP is $59.99 & they were selling it for $89.99. I understand that it is a suggested price but DAMN GameStop. A $30 mark up. You already have bad press, this is a great way to make it worse. I understand there are people that resell these things. They could easily remove the outside wrapper so that kids can still get into the game. The only reason they didn't get one star is because the employees are great. It is not there fault that corporate makes the prices.

The store on Hwy 98 in Lakeland, Florida was supposed to be open at 10am, IT WASN'T. I waited 45…read moreminutes before I gave up and left. Hey Gamestop, HIRE NEW PEOPLE! People who can do their job.