The lady named Ashley was very disrespectful basically did not wanna help me. I came in for my…read moretablet acting very stupid only had it for a week it kept glitching, etc. Never dropped it still brand new hat receipt. All she said I only get my sales tax back after our dinner paid $60 if I were you I would not go to the store. They're the worst ones ever in Victorville, and if I was able to report it to her boss, I would definitely will because she does not need to be no store manager and only do lollygag and play around and I did kind of smell marijuana while I walked in

great customer service from the girls here , even though these girls get ghetto customers yelling…read moreand with attitude they are still smiling thru it all :) Ashley was super helpful to help me get a new line plus a tablet for my kid . 10/10 I'd rate this place

Jordan was fantastic. He was patient, kind, helpful, and went above and beyond. He made the entire…read moreprocess so easy. I would recommend him to anyone

Me and my Husband had a wonderful experience with T Mobile on Bear Valley Road Hesperia. Katrina K…read morehad a lot of knowledge about what was going on with our phone. She worked hard, long, and diligently, until she got the phone up and operating. Katrina was very pleasant and professional. While working on the phone she explained every step that she was doing to the phone. Thank you so much Katrina for your expertise. Very well-rounded in her skills. Excellent customer service, and excellent text support skills. I wish I could of gave her what she was truly worth 10 stars. Keep on shining Katrina K your kindness has made a difference. Thanks again.

We've been here 3 times now and not once did staff ever approach us or offer help. They're friendly…read moreat the register but that's as far as it goes. The last time we were here there was one staff member helping someone else but they seemed like friends, the conversation was extremely inappropriate and I had my children present. They have a lot of brands and selections in Men's shoes, but don't have most of the same brand or style on the women's side, it's very odd. The selection is not limited but it's geared to a specific style and we have a hard time finding shoes that the kids like. We come here out of convenience but I think we'll just take the extra time to go to the mall in the future.

Amazing service from Louie!!! Came in after placing an order for the second time . The first one I…read moreplaced for the other location (inside mall) got cancelled. I explained the situation about how I lost my points and was bothered that nothing was returned. Louie took care of me in store and made sure I left happy without having to even ask him to do it. Need more people like him in the customer service industry!!

Today I had the pleasure working with Randy. He answered all my questions thoroughly, advised me of…read moreall the details to benefit me! And he did! A perfect associate and stellar person. Thank you Randy!

Gabriel is the best worker at Verizon. He knows what he is talking about. He set up my account in…read moreno time he was so awesome Thank you!

Emily was such an amazing associate she took her time to help me and walk my through everything…read more her outfits are always the cutest country fits she truly amazing along with other workers

Premaritally CLOSED Has been closed for months…read moreBut still shows open!!!! I have called several times. And have gone by several times!

Great customer service , very clean store , respectful employees , great communication skills....read more

Don't go here. They sell $200 shoes that already look partly damaged nd parts of them faded. Nd…read moretheir attitude towards it is like they expect yu to be okay with it

Two new pairs of clean vans Extremely happy with the savings and service. Highly recommend to get…read morethe app and receive the exclusive coupons and discounts

We were kicked out of this store for having an emotional support small dog who was secured and not…read moremaking any noise. There are no signs on the store that state emotional support animals are not allowed. I believe this employee may have issues because I have lighter skin. So sad you just lost out on a sale because of her rude attitude. DO BETTER!

One of my favorite HT locations even though it's one of the smaller ones I've been to…read more We all already know how limited the shops are in the High Desert, so it's nice that this particular Hot Topic doesn't follow the Las Vegas Hot Topics in posting all the pop drops on their social media. Yes, that's a double edge sword because you'd have to drive to this location (which is a pretty lengthy drive for me) and feel the disappoint when you see a bare pop wall or no new releases, but you also feel satisfaction when you randomly show up and a pop you've been wanting but refuse to pay resellers/flippers for have been waiting for your arrival! They've finally started to restock their pops, I was a little worried once that wall started becoming bare. They also have a kiosk outside and some of the most personable employees.

I placed an order online for "in store pick up" I understand it was the week before Christmas,…read morehowever all items showed "in stock", the order at checkout charged me and I waited for my conformation email saying that my order would be ready in 3-4 hours. My husband went twice to pick it up and he was told maybe later. The next day I called, I was told by Ricardo it would be a three to five minute wait to speak to someone at the store. I waited. After 15 minutes I was disconnected. When I got to the store to pick up my order, he said he only had one item in my order and as I questioned him about them being in stock and available he grabbed another item I had ordered and handed it to me, when I asked about another item he said "I can't find it" and just stared blankly at me. Call me old school but that is NOT customer service no matter what time of year! SUPER DISAPPOINTED!!!! :(