We've been here 3 times now and not once did staff ever approach us or offer help. They're friendly at the register but that's as far as it goes. The last time we were here there was one staff member helping someone else but they seemed like friends, the conversation was extremely inappropriate and I had my children present. They have a lot of brands and selections in Men's shoes, but don't have most of the same brand or style on the women's side, it's very odd. The selection is not limited but it's geared to a specific style and we have a hard time finding shoes that the kids like. We come here out of convenience but I think we'll just take the extra time to go to the mall in the future. read more

Amazing service from Louie!!! Came in after placing an order for the second time . The first one I placed for the other location (inside mall) got cancelled. I explained the situation about how I lost my points and was bothered that nothing was returned. Louie took care of me in store and made sure I left happy without having to even ask him to do it. Need more people like him in the customer service industry!! read more

My youngest daughter needed some new boots. We were at Marshall's and Ross earlier and no cigar in either stores. We have shopped at this Famous Footwear a few times now, but never for boots. So here we are in search of boots. Store is very bright and clean. All shoe sections are very organized. Staff was very nice and helpful. They directed us to the correct aisles that had the boots. Unfortunately, there weren't any boots to my daughter's liking. And prices were a lot more than what I was willing to pay for a pair of boots. No cigar from here, either! Maybe next time for another pair of shoes. Happy Famous Footwearing! read more

Lots of parking really nice staff and some good deals on shoes unfortunately I was just loooking around but I'll be back read more

Famous Footwear - Accessories Near Me - Hesperia, California

Raquel took care of us today. She had the most positive attitude and made our shopping experience effortless and fun. Thank you for the awesome customer service Raquel (hoping I'm spelling this right). read more

I had no idea the store was here. Dropped by to the discount stores nearby and seen this store here. Did my shopping at the other stores and came back to see what the story was had. This famous footwear is bigger than the one located in the mall of victor valley and has a good selection of shoes. Unfortunately they didn't have the types of shoes I had but they will order them and have them delivered! This is a plus because it is getting hard to find the type of shoes I like these days! The store is clean and the staff is very polite! read more

Famous Footwear - Front of store. - Accessories Near Me - Hesperia, California

Just left the store with my niece and she is THRILLED she found the shoes she wanted. The staff is by far the nicest of all the locations in the high desert. Jennifer spoke to my 8 year old niece like they were pals and explained the features of the shoe she was buying. Micah greeted us as we walked in and immediately offered assistance. So impressed with the level of service we received. Thank you both for making our visit so pleasant. read more

The manager here is super rude and was on her cell phone instead of asking if we needed help. Tried to give it a second chance and the doors were locked at 5:50 because they close at 6, yet there were customers inside shopping. Super disappointed with this location, don't waste your time trying to go. read more

I ordered online for Curbside Pick up and when I get there I'm told I have to wait 15 min to bring me my order. I ask her if I can just go inside and get them or does she need to ring them up or needs me to sign anything and she said no. I have kids in the car and that was the reason I asked and I ordered curbside pick up. I go inside and she tells me I have to get in line so she can print out my receipt and there's a huge line. Curbside Pick up is pointless! I had to go back and drop off the kids and come back. If I would've known from the beginning it would've saved me a trip and my time. read more

Horrible service. The sales associate with initial J.M. is an idiot. I bought a shoes and when I got home I check it I found at the she gave me a wrong size. I make a phone call to complain and she put me in hold. Shen put me in hold for almost 30 minutes and I heard the voice she talking to her co worker. At that day the store is not busy. While still she don't answer me I decided to come to the store again and I was surpise the store is not busy no customer except me. I complain to her why she hold me in the phone for that long period and never do something. She just look at me and said I am busy. What a waste of my time and gas shopping in this store. Main hesperia branch poor customer service. read more

We were trying to find a certain shoe last min because we headed out of town.. Called here spoke to David.. He was quick to respond what we needed & friendly about it. Got to the store & it was very clean, organized & David was there working to keep things nice. Good experience.. Friendly, clean, good service. Shoes good price. read more

I'd rate them negative if I could. Staff SUCKS!! the lady doesn't know how to keep the line down. Completely out of stock of everything. The cashier had the other worker "FIX" some boxes rather than check out the rest of us customers. read more