I stopped in here a few days ago looking to get new controller for my Xbox. The Game Stop by Target seemed to have closed early. The Game Stop at the mall was on a break for like 30 minutes so I decided to drive to the Mccarran location. I was happy to see that they were open and someone was actually working there. Not like other Game Stops I went to. The guy behind the counter showed me several controllers they had in stock. He took my old controller for trade in. He was helpful in giving me suggestions on what color I wanted. I looked at some shirts they had there. There were a few cool shirts in there. After buying the controller, he showed me how to connect it to the Xbox. It was simple. We chatted a bit and I was out. It was a pleasant shopping experience. read more

Super great selection so had a lot of more used games selection than other stores! Everyone has been really helpful answering any and all questions regarding amiibos or game availability! read more

This location of gamestop is one of the least popular stores for me. I only try to come in only when a few people aren't working "Edwin" one of the employees are liars an will do it to your face. I recently stopped in just for a quick look at Funko Pops. But yesterday I seen Edwin working well trying I walked in an of course no hi, any help whatever I knew what i was looking for. Few weeks is really when this location has been a let down when I was lied to when I asked Edwin "Do they have any merchandise or anymore of those steelbooks? for Diablo 4" he was clacking cases an didnt care about my request and lied to me saying he checked when he clearly didn't. Then to hear the employee say "Yeah ill hold it for you!" *Over the phone* Which is okay but for pre-orders exclusive that's bull shit. An he said that for the new "Diablo IV exclusive Steelbook" that was offered to people whom pre-order it but this guy chose to say over the phone yeah man I'll hold one for you for sure. read more

GameStop - This is Edwin. One of the laziest employees. At Gamestop. He lies to customers faces an holds items for his friends - Video Game Stores Near Me - Sparks, Nevada

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Cool shop always love game stop. Few selections on headsets. I asked the worker about a few headsets. He said he doesn't use them therefore he knows nothing. Not very welcoming. I made it clear I wanted a pair and he was no help, didn't even seem like he wanted to even get the box down to help me. I left to my van to do some research myself and am going to buy the headset after. But terrible customer service. Felt like bro bro didn't even want me there read more

After an abysmal weekend of trying to find some amazing gifts to spoil my son, I had just about lost all hope in Gamestop. Three locations in the area were mysteriously closed with signs posted on their doors about "unforeseen circumstances" and most wouldn't answer their phones but the store at this location was a blessing. Open during their posted hours AND they answer the phone??? Is it possible? It is. What's more, when I was there, the employee Joaquin was friendly, chill and super helpful. I guess this store likes making money...what a concept. This is now my go-to Gamestop and my son loved every single thing I got him :) read more

I just wanna give a shout out to Nicholas who was super quick, friendly and helpful!

Why is there no ZERO option? I placed an order, was told it was cancelled. They didn't cancel it. They processed it and then did a fake return and now the charge has gone to my credit card and is waiting for it to come off. The customer "service" says I retuned it instead of cancelling it so now I have to wait 10 more days for the money to come back off. Playing with the month end numbers at my expense is far from appreciated. read more

Not much to review. The store is for gamer's. It's clean and employees are kind and friendly. If you have items that you don't use and other gamer's can get use out of them, they will purchase your items that are in good condition. They don't make the prices up they have a list and refer to it. My son was able to get rid of some items and make some money. Is it the best deal in town? I don't know. But my son was satisfied. From our visit on 10/27/16 read more

2 months ago I went in here to order my wife the new Zelda cheers to the kingdom and was told she was going to get a wood plaque it cost me like nine extra bucks and they sent me no notification of a midnight release party I went first thing in the morning they said they were out of the plaques and there was absolutely nothing they could do with it I called corporate the lady told me that she is going to see what she could do without gathering any of my information my GameStop account or the phone number it was under it seemed like a big bush brush off I do not recommend this to anyone read more

I HATE this store! They act like they're giving you a great deal on the stuff you sell them. They buy it for a few bucks and end up selling it for $30-50! Not to mention the rude employees! Some lady came in with a defective PS5 the other day. The asshole behind the counter treated her like shit! I wanted to say something. I've read that this company is close to going out of business. I hope they do! FUCK YOU, GAMESTOP! read more

Been waiting for almost an hour, dude keeps getting calls and answering them putting off the customer in front of us. Usually when I call I'm out on hold until everyone is taken care of. I literally want to buy something that will take less than five minutes. Time management needs work. read more

As a parent of two preteens, I frequent both the Disc Drive location and the Mccarran and Prater location often. I have always found the staff to be extremely knowledgeable and helpful. When ever I have an issue, they go out of their way to resolve it, normally without any complaining necessary. It is nice to see that in the day of self-checkouts and a push to robo service that there are still businesses that care about the customer experience. read more

Not only do they refuse to answer the phone. They also, lied and said they did not have a copy of the "what do you meme" game. The other store said they had three. When I walked back in an hour later "yep... here it is." I thought one off was just a bad manager. Now that this has happened six times the last year, no, it's the team. Just walk-in. Expect to be lied to and never try calling. read more

Seems maybe a bit smaller than the couple Gamestops I am used to around where I live but otherwise a totally normal Gamestop. It's clean and they seem to make the most out of the space that they do have. read more

Don't bother calling, they won't answer the phone. Sold me an older model controller and a broken mic. Honest employees would have enlightened on the fact that the new controllers have an MP3 jack. Lied and said I have to use a special microphone. read more

Awesome place this is the only gamestop location in the reno sparks area I will ever go to everyone is very knowledgeable and always helpful at this store I have never had a bad experience here read more

I haven't had a horrible time there. I got a good deal on an iPod once there. My most recent visit I got a little judged because I am a female. Oh really? I can't handle blood sex and gore in video games? Granted I'm not a huge gamer but hello! I'm not a saint either! Step up your customer service skills y'all! Don't judge a book by its cover! But all in all it's not a bad store. read more

This is my most favorite Gamestop that I have ever been too. I've probably been over 50 of these stores. I've been to them in Texas, Idaho, California and well of course Nevada. They know the most about games. Every associate I talk to about games really knows their stuff. I always make sure to pre order at this store. The midnight releases are cray! over 300 people especially for call of duty! I love how the give things away if you carry the correct ticket number. The associates are nice, maybe not the most nicest but all I care about is that they know their system and games. Which they do of course! Keep it up guys! I cant wait to pick up my games next time I go! read more

Every time I visit this game stop and they are always extremely friendly and chatty when there are few customers in the store. This makes the environment very pleasant and more of a grassroot type of interaction where they are knowledgeable and friendly. They always help me with the services that I need and when I cannot find what I'm looking for they can always help me find it somewhere else. As for the store itself everything is presented neatly and nicely. The floors are clean the counters are easily accessible and uncluttered. read more

This is the only gamestop i will ever go to the customer service here is great. Chris is one of the best reps i have ever dealt with here. I am in this store at least once a week getting either new games for my xbox one or ps4 or games for my kids systems and i have never been let down. read more