Great customer service and the members who were driving their cars on the track during open track…read moretime were all very nice. It's our family's second time driving our stadium cars during open track. Had a fun experience. They also have a well stocked store section of the track. We are from Sam Francisco and when we drive to Reno during the summer in the years to come we definitely plan on making stops during open track times. If you are in the Reno area highly recommend stopping by this place.

Was awesome and amazing culture This RC shop is an awesome place for anyone interested in remote…read morecontrol cars, planes, or drones. The staff is super friendly and always ready to help, whether you're a beginner or experienced hobbyist. They have a wide selection of products, from affordable starter kits to high-end models, plus plenty of parts and accessories. The store is well organized, making it easy to find what you need. Prices are fair, and the quality of the items is great. I also like how they give helpful advice and tips for repairs or upgrades. Overall, it's a reliable and fun place to shop for all things RC.

Such a cool Halloween place! Or any time of the year for scary stuff! Very friendly staff/owners…read moreand spooky rooms decorated so well and free to explore while you shop!

It was such a cool place! My boyfriend and I had a great time looking at everything. The staff was…read moresuper friendly too!

The owner is super personable and knows his stuff came here for some figures and packs of one piece…read moretcg. As an avid anime / manga collector of figures and other things, this place has a good selection and feels like a hidden gem. Would recommend. Also brought my daughter and owner gave her a couple free Pokemon cards. Great service.

Staff was nice and knew his stuff. The store was small but it was very clean and organized and had…read morea good amount of options. Unfortunately, the store was sold out of what we were looking for but that's nobody's fault. If we're in the area, we would definitely go back again

Great shop with a big selection of sports and Pokemon cards. They were really busy but the staff…read morewas patient and helpful as my daughter and I searched through the Pokemon bins. She's just starting out and found a lot of her favorites for her collection. Also left with a nice vintage card from my childhood at a fair price. Can't wait to come back and check out the baseball selection as well.

Don't go on Mondays if you want to do anything other than buy their product...no trades or buying…read morewhat you bring in, only selling on Mondays. Had heard after 2:30pm, which I was, but never heard of "no buying Monday". eBay here I come... Evidently I didn't see any of their statements saying they don't buy on Mondays...went to their website, THEY DON'T HAVE ONE, looked on their FB page...nothing...real good communication and instead of apologizing and asking me to come in, "go to eBay" OK!

Time for update. Busy intersection and parking lot. Lighting at night is not the best…read more Very busy store. Always a line for checkout. They do not use the bar code scanners each price put in individually and then sale price deducted. Make sure you watch the clerk. You will never have clear isles. They are always moving stock and changing the shelves. Good and bad experiences with it. Seasonal items are not just in one section so you have to walk the entire store ...(marketing trick). Small fabric area, lots of yarn, lots of household decorations. Framing shop along with art supplies.

This place is the seventh level of white trash degenerate Hell, but I still have to come here…read moreoccasionally for something I need that I can't find anywhere else. After sitting in line for 10 minutes, the next lane over opens up. Instead of taking the next person in line, which was me, they took everybody behind me, so I had to sit there and still wait for the smooth-brained mouthbreather in front of me to figure out that the flowers that she was holding in her hand weren't actually on sale. It took her another two minutes to decide whether to buy them or not, by which time everybody that had been behind me in line had purchased and left. In the land of manners, you take the next person in line, he's been waiting the longest. But not here, because "Thag no count." Well done, Hobby lobby. As always.

I'm a forever customer of Michael's craft store now! This is because of the amazing customer…read moreservice and kindness of their framing department at the Fire Creek location in Reno! The story: I recently lost both my 16 year old Huskies. My boy husky, Bear, he passed away January 2025. I was devastated. To honor his memory, I took my favorite picture of him, his paw print, and his blue dog collar to Michael's for them to frame in a shadow box. I have had many items framed and shadow boxes at this store. It does a really great job every time. The store worked on the box for about 4 weeks or so, when I got it back, it looked perfect! I hung it up in my office so I could see my dog everyday! A month and a half later, my girl dog Nieve passed away 3 days after her 16th birthday. I was really heart broken. Losing both my dogs within about 3 months. I took the shadow box of Bear and also Nieve's paw print and pink collar to Michael's to see if they could put both of my dogs items into one box for me to honor and remember my dogs. There was a nice young man in the framing department that saw how shook up I looked and carefully listened to my ask about updating the current box to the new one with both my dogs. He was extremely kind and listened to my ask and told me they could make those changes work. He asked when I needed it by and I said whenever they could do it, I didn't want to rush them with this because of how important it was to me. I got a call 3 hours after I dropped it off. It was completed. I went to go pick it up and instead of the nice young man, it was an older gentleman there to help me with my order. He was so kind with his words about how hard it is losing a pet. He was just so nice to me about the whole interaction. He and the young man talked about the work and got it done right away for me. They knew it was really important to me and I was grieving. Since it was fixing an adjustment they said there wouldn't be a charge. I felt overwhelmed by their kindness. I was getting teary just standing there listening to the nice old man. This was just so above and beyond for me grieving about my two dogs of 16 years, I don't think either of the two framing guys understand what this meant to me. I'll never go to another store for any of my framing needs. I probably spend at least $2,000 a year on framing. Michaels has a fantastic staff and you have a customer for life. I'll be sure to tell all my friends and family about my experience there.

I went to Michael's on Kietzke to get fabric. I saw a bolt of white fabric in a clearance bin. It…read morehad a tag of 9.00 that also said clearance. I pushed the button to get help twice...No one came. I Went up to the front of the store to find someone. Destiny called for someone to help me, I went back to wait for someone to cut fabric. No one came. I went back up front and asked for a manager. Mgr. Sherri came and cut two yards each of beautiful Halloween netting fabric with sparkles for 4.95 a yard. I asked about the clearance fabric that said 9.00 with a pink clearance sticker on it. She measured how much fabric was left on the bolt, 3 yards. She said she would talk to my store manager. She spoke to Zach who told her no. It is supposed be 9.00 a yard. I said that is crazy when the beautiful fabric was 4.95 a yard. I then requested to speak to Store Manager Zach and I told him that if the beautiful sparkly Halloween fabric was 4.95 a yard each, and not in the clearance bin but on the rack, then there is no way on earth, that this off white clearance fabric with 3 yards left on the bolt was 9.00 a yard. I said he was wrong. But his responses, He didn't know anything about fabric and he blamed corporate for this pricing..,but someone in the store put thie pink clearance sticker with 9.00 on the bolt, with all the other similar clearance bolts, with a pink clearance sticker on it that said 9.00 clearance. Zach the store manager would not honor the $9.00 clearance sticker which was on the clearance bolt inside the clearance bin. If this was a clearance bin then they should honor that sticker that someone placed on that bolt and put it into the clearance bin. It was someone in his store, not corporate. FYI, my mom bought something, I bought 4 yards of fabrics and my friend Crystal bought something. We all were excited to come to Michael's. But not anymore...at the Kietzke location in south Reno. I did purchase the two beautiful fabrics at 495 a yard that Cherie cut for me but I am very very disappointed in how Manager Zach treated the situation. As a MICHAELS customer they should've honored that nine dollar clearance bolt because nobody's going to spend nine dollars a yard on something in the clearance bin. I suggest to all of the sewers and quilters, as somebody who shops for a lot of fabric, I suggest you shop for fabric anywhere else but this Michaels because the manager does not know anything about fabrics or bolts or clearance which somebody else in his store put in clearance. Why have a clearance bin if you don't honor the clearance sticker. Also, if you are the store manager you should understand more about fabrics and bolts and clearance bins. I will no longer shop at this Reno Kitzke MICHAELS. I suggest you probably should go to the Sparks Michael's, or Mill End, A-1 Sewing And Vaccum, Sierra Sewing or Going Batty if you want fair pricing on fabric and clearance fabric on the bolt. Do not buy your fabric here because the manager did not honor their own clearance sticker in their own clearance bin. He didn't care. He just went back into his office. And if you're in the fabric section and you push the call button just know nobody's gonna come to help you. But on the bright side... I do want someone to know how excellent Destiny was as a cashier and how kind and helpful she was. Sherri did not even give me a pricing sheet to give to the cashier so destiny had to run back and get the pricing on the Halloween fabric so we could buy it. This experience was not the best and if you want Customer Service helping you with fabrics their call button doesn't work so you'll be waiting back there for a really long time. This review of 1 star is for the store manager Zach for not honoring his own store pricing and the customer service button that doesn't work. Thank you so much to Destiny who should get 5 stars for outstanding customer service for her help in getting a manager to actually cone out if the office and cut fabric, for running back to the fabric section to get the pricing that Cherie had already priced out but did not give me the price sheet, and also a big thanks for checking us out when you should've already been off the clock but you completed the sale with us and your personality was really lovely and delightful . Thank you Destiny for being an outstanding employee I truly hope you get recognized by Michaels in Reno. Julie A

I came from Cali on a honeymoon and we wanted to rip some packs and found this place and let me…read moretell you the Vibes are just perfect for collectors and people who enjoy TCG. It's rare to walk into a shop and feel like the people there are genuinely about the Hobby and not just trying to take as much money as possible. They negotiate and are willing to help you out and it was Game Night for One Piece and it was a packed house so you know this is loved spot for the community. 100% recommend if you're from out of town and 100% recommend if you're a local.

Been coming here for a while now! My boyfriend and I always come here for packs, little trinkets,…read moreor binders and dice for playing Pokémon! If you like great customer service, friendly people, and good prices, come on down!!

Customer Support blows !!!! Placed order for 2 of their AFX stickers for a diorama for a customer…read more AFX claims 3 business to ship. Day 3, no email confirmation item has shipped. Contact AFX, some technical issue causing delay. Just my package, or ALL ?? 4th day, no email, no tracking, called, canceled order. Trust me, get your AFX gear somewhere else, not AFXRACING.COM THEY ARE NOT CONCERNED ABOUT CUSTOMER, SERVICE ONLY $$$$$$.

From the owner: The AFX brand has been a staple in the Slot Car Racing world since its inception in 1971. Known for…read morespectacularly detailed 1/64th scale slot cars, AFX is the market leader with the fastest, most detailed slot cars around.

If you are a game card collector or player, this is the place to be. The owner is super…read moreknowledgeable about a ton of games, and can answer any questions you have. They have lots of board games that look very fun, and they do tournaments. They even have teaching sessions where the owner will teach you to play the games. This is a great store. They carry a ton of paints for you to paint your figures and props. I was impressed by the selection. Cool store. Got a good deal picking up some older card set just for the artwork. Thank you for all your help today

We enjoyed being kids again... selection is here . The service was incredibly knowledgeable and…read morepriced well!!