I stopped by this GameStop location today while my wife was at her doctor appointment nearby. She was filling out paperwork so I walked over to Gamestop to see what they had inside the store. The store is a decent size inside and there a lot of room to walk around where it doesn't feel compact. When I walked inside, there was one lady working the counter and she was helping another guest inside but she still greeted me. They have a lot of Funko Pop to select from. The prices will vary depending on what you're looking for so remember to always look around first. They have some Pokemon stuff and also action figures too. I looked at some of the games they had on display and sales but nothing stood out to me. My nephew has a PlayStation 5 so I was looking if there any games he might like. The parking here is great because it's in a big plaza with many parking spots. read more

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Nick went above and beyond amazing customer service and very knowledgeable about his job. I went here with a problem and he solved it and left happy and satisfied with a new shirt and a game to play thanks again nick on an amazing job and the great deal. A+ read more

Employee named Nick refused to accept Pokémon cards towards charity for kids! He was also very rude, didn't acknowledge me when I walked in and made me wait 10 minutes to ring me up. Very dismissive and seemed like he wanted no customers in the store at all. Very sad individual. read more

i just called no more than ten minutes ago to ask a few questions. My first question was answered with rudeness and as i was just about to ask another question the employee hung up on me. I've been to this location many times and I know that on a regular day there's not much going on and I get if you're having a bad day but don't bring it to work. TERRIBLE customer service. read more

Bought a pro membership so I can get cards graded though the Sanfernando store. Been there 3 days in a row and the system is still down to submit cards. Ridiculous! Don't you have tech people? This problem should have been addressed on day one. Rookies! read more

The area is rough and we've heard people talk about this place being not the best store to visit because of the location. It's sort of in the ghetto but walking in, we were very surprised! We were out and about grabbing some little things at the other shops around and dinner at Popeyes. We were out in the heat and decided to check in for some Pokémon Jazwares figures. We walked in and the place is much bigger than the outside makes it look! It's super spacious inside (maybe that means room for more stuff?) and the AC was blasting which was great to cool off since it was super hot and muggy out. We went straight for the Pokémon section to browse their figures and only found one new one we needed (Snom Jazwares figure). Sadly no Hawlucha but maybe next time. The young lady working was very nice and even asked if we tried the Pokémon Go scan for the stop which we didn't even know about. Unfortunately the scan wasn't working and she said it was the same for other customers. Might be a connection issue in the area. Other than that, very nice store, super clean and actually had some dark wooden floors! Most shops I feel have carpet still. IG: @ammysalamii read more

They didn't have the game I wanted and I think I was being way to picky but you know what......... The employee who helped me out was being so nice to me and helpful. She had a ton of recommendations and I noticed how friendly she was with other customers there as well and I could see she also played games too in her own time. I'd go there again as soon as I figure out what games I'm into. I went there a couple months ago to buy a charging cable for my Xbox controller. Since now I am a owner of a PS5 I'll try to go there monthly to see new releases to try different genres of games. 12/23/22 read more

Damara thank a mill got us in and out and answered all questions Totally happy with the products and the service read more

It was like the best And I ate there all the time so like ya like omg On my way! Gtg read more

Horrible customer service Staff is extremely unfriendly and doesn't seem to want to engage or help There's a reason why this company is going out of business read more

5 stars for the folks very passionate and knowledgeable working in that game stop in this location. Learn so much from there. Also liked the clearance sections items they have as we bought a few from there too. 4 stars for the location as it can be a little rough being there out at night but hey they got the games and a console in stock our friends wanted. Happy to went there and plan to come back obsly during daylight and during special promos coming out from there. read more

Staff is always friendly Store is very neat Has an amazing selection!!!! They definitely seem comfier than other game stops (not to be disrespectful to the others, I just really love this one) read more

I when to try buy sniper elite 5 for ps4 and he said they wear sold out. Smell like bull shit! They had it in back stock.

Parking: Thankfully plenty to go around. This location is within a plaza, so there tons of parking. It will be hard to find a spot directly in front because of the near by neighboring stores bringing in crowds as well. But even on a busy day/hour you will be able to find parking at this location. Cleanliness: Clean location, I have been here around 4 to 5 times so far and haven't had any issues with the cleanliness of the store. Games, consoles, displays, and even collectibles are easily found due to their clean maintenance of the store. Staff: helpful and knowledgeable. Last time I came here I was in hope of getting a chase or rare funko pop, but was not able too. But the staff member went above ans beyond and provided me a list of their upcoming pops releasing and allowing me to see which ones I could even preorder. Recommendation: If you are in town or near by, definitely. read more

This store is great. The employees are friendly. Damara helped me out with finding a game and a controller that no other GameStop had. Overall though this is one of the good GameStops. read more

I accompanied my husband into this GameStop last night and it was nothing like other people have said in their reviews. The store was clean and although there were only two employees, it was clear they made an attempt to help everyone as best as possible. Please note that it was a Friday night and it got pretty packed for a bit. We went in looking for a video game and thanks to the customer service provided by Edgar, we walked out with two Xbox games, a Nintendo 2DS XL, and two 3DS games. He was very helpful and even made recommendations that saved us money. We will definitely be going back to this GameStop. read more

Do not go here. Go to any other location. Horrible customer service. Not helpful at all. I ordered something online for pickup and when I went to the store they said they couldn't find the order. Their system hasn't "updated" and they couldn't even give me a time frame on when their system would get my order... 24 hours? 7 days? Bueller? "I don't know." Even though I already paid $430. I offered my order number, they said they didn't need it.. All I needed was a "It should process in 24 hours. What items were in your order? I'll let you know if it's in stock at this location now and once we receive the order we'll give you a call." ANY type of reassurance or help... To top it off they cancelled my order once I got home and didn't even call to tell me they got it or that they were cancelling. Pissed. read more

Honestly this place is a piece of shit and a perfect example why this is the next company that's gonna go out of business. The cashiers are slow as hell, dont know shit about whatever products are coming out, and lazy. I come to pick up my midnight release game at 9 and they say they've been waiting for 10 minutes and no one else showed up but yet I'm outside with 4 other clients. U lazy asses couldnt even keep it open for 30 minutes. Last time I purchase from gamestop. I guess that's why everything is turning digital, so dealing with stupid assholes like this doesnt have to occur. read more

My first experience with this GameStop was an unpleasant one. I called ahead of time to inquire about reserving a system and the associate (Sal/Saul) informed me that they had two reservations spots still available. I specifically asked him if I have enough time to drive down there without losing out and he told me that I'm good and I will be ok. I told him my name and I informed him that I am on my way. He said ok see you soon. I arrived rather quickly and when I got to the register he told me sorry all gone. He didn't even offer to assist me with locating it elsewhere or a any kind of resolution. I even let him know that I was from out of the area but came down for this reservation. When I drove their I was nearby visiting family so that it why I got there fairly quickly. Bad customer care! Never going back to this location. read more

Went here the other day in hopes of getting my hands on a new NES Mini. I know long shot right. Anyway stood in line for about 5 minutes while 1 cashier attended to another customer and 2 other cashiers didn't even acknowledge the line forming behind me. So finally when my turn was up I asked, "by any chance do you know when you will be receiving a new shipment of the NES Mini? The guy who I believe was a supervisor responded with an attitude "no idea" and didn't even have the courtesy of looking up at me while he responded. Fast forward a day and realized my debit card was compromised at this location. Luckily my bank stopped the charge but seriously you're rude and then this crap the following day read more

Gamestop - Video Game Stores Near Me - San Fernando, California

Lines are so long and they only have one employee working. I don't recommend this Gamestop.

I thought we would all be happy today but it seems gamestop does not think being kind to customers is a good idea . Please, be kind, we were kind and would've bought in this store if employee had been nice. We went to another store and spent there. Won't waste my time here ever again. read more

This game stop is great don't get me wrong the only reason why Im giving it 1 star is because of this extremely rude cashier her name was Jackie. I went in to pick up a game that I thought I lost the receipt for I went in asking what I can do she simply said you need the receipt. I had just explained I couldn't find it and if i can show her my ID to prove it was me she began to clap in my face saying you need the receipt with out the recipe you can't get the game. Well of course I got mad, I went in there for help not to be mistreated. Jackie gave a lot of attitude and I did not appreciate how incredibly rude she was. As long as she's working there I would not recommend going to that game stop I was a loyal costumer there for 3 years and I was sad to see that they hired such a disrespect person. read more

So here's my review I'm giving it 5 starts cause the staff is very informative and also it's nice and clean here. But, my experience with the girl that works there Vanessa horrible!!! So I went in and bought and Xobx One and did some trades couple games that I had. I got some help from George, (FYI only person that greeted the customer, there was two of us there a gentle man with his son and I) so I went with him for assistance. Vanessa was basically just standing there hawking on what was been traded in and brought. She wasn't even the one ringing me up first of all. Second of all I was asking George questions and he helped me out I bought a power point card. I had asked him if the console came with a different bundle games other than Gears of War I didn't want it, if he had a different 1st person shorter game. Before he can even answer, Vanessa butts in mind you the gentle man was asking her for a game for his son. She basically butted in the sale before my question was answered or finish asking my question. She then suggested a Lego game which if she would have waited for me to finish asking my question I was gonna say no Lego games I remember seeing a bundle with it. She insisted like if I wasn't sure that I didn't want it. I said no and said I'll just take the gears bundle. So she stayed at the register and I'm thinking to myself why is she stealing this sale for ? That is pretty rude and unprofessional. I understand one thing is that they are training the employee and another when you butt in the sale trying to be sneaky and steal it. She stepped to the side, so I asked George a question about the sale they were having; it was buy a new console get a game free so I was asking if I was going to get COD black ops 3 free with it or does it have to be a different game he was answering my question and ringing me up and again she butts in and I'm thinking to myself wow she's desperate or something doing this is too much taking so much time to steal his sale! I'm not sure if they work in commission also but super unprofessional.. She then started been like rude to George in front of a customer !!!! I'm sorry but if I go back to this GameStop location I will be sure not to go to her at all!!!! There is no way I would send my friends to be helped by her at all!! She is super rude to customers !!! NO thank you. Im pretty sure I had posted this review before probably got deleted and only reason I am giving it a one star is because of this girl. read more

Worst experience ever !!!! Even with the both "mangers" on duty. I think the managers name is Edgar, cant remeber the other guy's name but he said he was the assisant manager. Well, anyways no customer service skills what so ever. Idk how they are in retail. read more

This place has the best natural ice cream and Popsicles. So many options to choose from and they also have all these snacks including hot Cheetos and nacho cheese which is my guilty pleasure. It doesn't help that I work right next door and always have the temptation of going into this awesome place and buying everything lol read more

Me and My daughter went in here to sell some games and get some new ones. Ended up getting Zelda wind walker and splatoon. Vanessa was totally awesome. She immediately offered to help me as soon as I walked in. She started the pricing on the games I was trading in so I could shop without carrying the bag of games. When she was done she came to me told me the price asked if I was ready, I was and she took me up to cashier and rang me up. She also got me to upgrade to game stop pro for $7 but I saved more than that because you get cheaper price on games if you are pro status, Good looking Out Vanessa. She made it a fun experience, She had personality, and a pretty smile. She also was into video games and new her shit. I will probably make this my game stop store instead of canyon country because I had fun and a much better experience here thanks to Vanessa. read more

Those bitches they have over the counter can't spell and be given mofos the wrong games. They put anyone over the counter. Stupidfucks

To start, I had an awful experience at the Granada Hills branch. The Granada Hills staff were rude, abrasive and unfriendly. Boy was it a different story with this store. The manager (John) and employee (Jose) provided the best customer service. They helped me with my exchange, and provided a pleasant experience. Extremely happy with how they treated me as a customer, and were all and all very nice and easy to work with. Big thumbs up to this branch! This is the GameStop to go to for all gaming needs. read more

This place sucks preordered some pops kept checking online to see when they would get to the store so I could be the first one to get a chase and They finally showed up at the store so I drove there I was the first one to ask about the pops because she had to go to the back to get my pops then asked her if I can get the chase since I was the first one there she said there's no chase and it clearly comes 1 chase out of 6 so I'm sure the workers keep the chase for themselves soo moral of the story don't pre order any pops here if I could give no stars I would ... read more

This is the worst GameStop experience ever!! There computer systems are always down so I can't get anything like cards or sell anything or pay with card! There staff are dumb as hell not knowing anything about games and they always have a attitude. read more

I entered to browse their selection and felt so creeped out by guys working there, I get they were trying to be friendly but making comment about my tight shirt is creepy. Waited longer in line than any GameStop because the Cashiers would start long conversations with every customer despite seeing their line. I would definitely travel farther than ever visit this GameStop ever again. read more

Went here to see what they had and my bro and I were a bit creeped out by the guy working there. (He asked if we were dating, dude the f you ask someone that?) Otherwise I loved the discounted pop figures and how close it is to me. read more

Just starting to get into the whole Yelp thing, but these guys inspired it. Jose and Humberto were super cool and answered any question I had regarding games. I went in looking for a game and I told them what sort of stuff I liked and they recommended a game I am now in love with. Huge kudos to those two, they are the reason I will go back! read more