Major disappointment. This location is supposedly the best-stocked in San Diego, but in reality their inventory is pitiful.. Limited, outdated, and honestly not worth the trip. Customer Service is noticeably nonexistent here. The employees were super unapproachable and made zero effort to assist with anything. You're better off shopping literally anywhere else. Zero stars. (Gamestop Plaza Bonita is much better) read more

The service was nice, a good amount of workers based on the size. When I did ask if the had my very specific request; he looked it up and in fact they had one for a very good price . The cost is genuinely reasonable. They had a wide selection of games used=cheaper new= more pricy. Overall a good 5 stars! read more

GameStop - GameStop - Video Game Stores Near Me - San Diego, California

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Going to GameStop is like stepping into a bizarre social experiment where the goal is to see how fast they can ruin your day while trying to sell you something you never asked for. Want to trade something in? Great -- just be ready to unpack your entire inventory in 0.00002 seconds or less or risk being scolded like a misbehaving toddler in front of a line full of strangers. God forbid you take a breath while handing them the games they'll turn around and sell for 500% markup. But don't worry -- they'll make up for that awkward interaction by wasting your time aggressively pushing pre-orders for games you didn't even know existed. Spoiler: they won't actually notify you when it arrives. They say they'll call. They won't. It's like making a reservation at a ghost restaurant. And the upselling? Relentless. Want to buy a $10 used game? Prepare for the full GameStop gauntlet: preorder pitch, loyalty card, "pro" membership, strategy guide, extended warranty -- all while you're just trying to leave with a little slice of nostalgia and your dignity intact. Somehow, they make money off trade-ins while treating the people who bring them inventory like a burden. It's a weird flex from a company that's one Fortnite skin away from total irrelevance. It's wild how they'll waste five minutes trying to push a pre-order you clearly don't want, but treat your trade-in like a personal inconvenience. For a company that makes a living off used games and loyalty, they show very little of either. read more

The staff is usually knowledgeable and happy to help with recommendations or trade-ins. However, be prepared for prices that can be a bit steep, especially on newer releases. Still, it's a great place to find deals on older games and gear, and the rewards program is a nice perk. read more

GameStop - Video Game Stores Near Me - San Diego, California

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I came in to browse the store in my free time, didn't expect to purchase anything to my surprise they had a "12 day sale" for the holiday or something like that. I ended up purchasing an item, off the top I got assisted by a guy name Jeremy, now Jeremy is those old head guys working at a store that have no sense of drive or customer service... didn't care for the customer (me) brushed me off like if I was a kid who's window shopping or some broke guy who's there standing in line to waste time. After asking about the sale and seeing if I can look at the item before purchase he looks me up and down as if I'm some homeless guy who's going to run away with the item or something! Proceeds to tell me "no! But I can hold it for you and you can see" like wtf I been shopping at GameStop for the past 22 years and I have never seen anything like this lol. I'm Mexican and Jeremy is white man... the way he profiled me idk how this guy is working retail! After i purchased the item he then "forgets" to hand it to me like wtf finally I leave after my purchase and I'm still like wtf about the whole situation wtf. Jeremy is terrible. read more

The best GameStop so far within a 5 miles radius, you would assume the one at the mall didn't carry a lot of stocks but they fully loaded with games, action figures and everything else. Also their customer service was the best, the guys were joking around and even gave me some discounts on the house for my payment. If I am going to preorder anything in the future, this will be the favorite store. read more

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I came into this location to purchase an item for my grandson and was helped out by the very kind staff. They explained to me the system he plays on and helped me find a game he really enjoys playing. It is age-appropriate. read more

Came here on a Sunday around 2pm to get a used game from an online order exchanged. Jessica and her other coworker were extremely helpful and friendly. They resolved my issue and were very patient when waiting for me to pick out a new game.10/10 for customer service! read more

I only went this GameStop cause I wanted better customer service as far as preorders went. The first time was for the pokemon scarlet game I was never called to pick up and when I talked to them about it they said they just to many people to call and didn't complete the list . I get sometime it might to much . Yesterday same thing with a pop I preorder no call and just garbage attitude from the employee named jesse , damaged box said all the pops came like that, highly doubt it since I saw the way he was handling merchandise read more

I love this game stop. Guys that work there are knowledgeable and helpful. Of course I'm an avid gamer so I can practically live in this store. read more

I came her to pick up a switch game and a memory SD card. HOLY HELL. The employee when checking out was rude and pushy. Look, I've been to Game Stop I know the drill. Up selling power card memberships etc. This guy was trying to convince me to purchase the Power Membership but was being such a smart ass about it. I told him I don't play much video games just casually here and there and I rarely shop at Game Stop only reason I was there was because we were on vacation in San Diego and I wanted a new game to play when I travel. He said ,"Well your buying a game so you do play more wich is why you should get our Power Membership". Dude no. In conclusion get in get out. read more

I needed new remotes and new headsets for me and my son. Shaun the store manager here is amazing! He took the time to get to know me and provided me with much better equipment that I previously had. Both me and my son each got a new setup. We couldn't be more happy! The mics work great and the headphones sound phenomenal! Too many people don't take the time to ask a couple question and make sure the customer is getting equipment worth their hard earned money. I had a million questions and Shaun answers all of them and helped me out a lot on the prices! I recommend you make this GameStop you place to shop! read more

Sketchy. I went in to get a Nintendo switch ac adapter since I'm traveling and forgot mine at home. They only had the third party ones. Guy up front straight up lies to me and says Nintendo doesn't sell one. He was trying to sell me the third party one for 24.99 I went straight to Best Buy and got the official one for 29.99. I understand wanting to make a sale but I don't appreciate being lied to. read more

GameStop - Thank you Best Buy for not trying to cheat me. - Video Game Stores Near Me - San Diego, California

This store is super packed on each of my visit, maybe because each visit is on a weekend. I am a fan of the chain but I don't recall the last time I bought anything from any location. This location had friendly service and well stocked shelves. Costumer was service was responsive and present. read more

I believe if you are going to be in a high traffic area such as a shopping mall it would be beneficial to actually have things in stock. This is the second time in a month I've drove to this location and the games I've looked for haven't been in stock in the store. Disappointing. read more

Don't come here. I know GameStop gets a bad wrap in general and this store embodies the many reasons why. We've been waiting in line for about 10 minutes so far with only 3 people standing in front of us. The workers have been sitting here talking with customers since we walked in. It's ridiculous. NOTE: Someone stated that my review demonstrate they have good relationship with customer. I would argue that it demonstrates they are incompetent and don't understand how to manage a store properly. While it's good to build a relationship with your customer, there's a time and place for everything. You have to know how to prioritize. Being able to understand that is key for success. read more

The most friendliest most knowledgeable staff I have ever seen. This is my number 1 GameStop in San Diego, I drive the extra mile just cause I know I will get the best service in town. read more

Called to check if a game was in stock and they told me it was. Made my way there and when I got there they told me it isn't available. Wasted trip and wouldn't offer me a discount. Also made me pay for shipping. Won't be coming back. read more

This is probably the smallest GameStop I've been to, but they manage to cram a lot of product into the space. I'm not a gamer, but I love one, so I find myself in various GameStops often. Usually I wander around and look at the toys, because the games hold no interest for me. I invariably end up chuckling at the conversations going on about systems and what's its. When there are new releases, my lil dude froths at the mouth like a rabid dog and must go to GameStop for the newest whatchamacallit. It's a sickness that is never fully acknowledged in our household. In order to keep the peace I just put my head down, mumble intelligibly, and follow him to the car. People say women love to shop, but have you ever seen a male shop at a video game store?? Sheesh. It takes forever! I've lost hundreds of precious hours of my life that I'll never get back at GameStop. The guys that work here are pretty darn friendly though. They went out of their way to make things as painless as possible for me, so thank you! read more

Gamestop is an awesome place to save some cash if you enjoy gaming. This location is in the Mission Valley mall and has more foot traffic than other locations I've been too. The selection is always pretty good, new and used. Customer service is hit and miss though I find the staff is usually professional and welcoming. Sadly, it's a very small store and the wait to checkout is very slow at times. Overall, I find this Gamestop very convenient and well maintained. The 7 day refund policy for used games is unmatched by other companies. However, the slow service and small size of this location takes away from its potential but it'll always be a great place to get games so definitely head over there if you're looking for something to play on your game console. read more

GameStop - Video Game Stores Near Me - San Diego, California

Man, I used to like to like this store but I had an annoying experience with the manager. Because either he doesn't know the business or he just didn't want to help me with a return, I nearly lost $100. Thankfully, another store helped me and told me that he was wrong. The store itself is fine, but I hope you don't need to return anything. read more

Shame on all of you who thinks this store/staff is terrible. Its the company policy thats terrible. Lets get a few things right: Your staff at this store is going to changing on a quarterly basis for the most part, specially your store managers and your asistant store managers. Gamestop (the company) is always switching out key holders to different locations because theyre worried about numbers, and whenever a store of lacking in reservation numbers they switch out key holders. The reason why you get plauged with "would you like to reserve?" questions is because the COMPANY tell the employees to plauge you with the questions- if you have an issue with that, take it up with corporate, not the staff. Theyre just doing their jobs. Secondly: Shane is no longer at this store. He left, which makes me sad. But their new manager (his name escapes me) is quite nice and similar to Shane in some aspects. And the staff are just as fun and amazing. If you feel like youre having issues with the employee that his helping you I HIGHLY suggest you ask for Edward aka Eddie. Eddie is the ASM and he prolly works as many hours as the actual store manager does. Eddie will literally bend over backwards for to help a customer- Ive seen it. He's one of the most knowledgable employees Ive ever come acorss and he plays and array of games...quite literally all of them. Hes the kind of guy that loves what he does, as cliche as it may sound. And if worse comes to worse and an employee isnt helping you (which I find hard to believe because this staff is amazing, youre prolly just being an ass of a customer) you can always ask directly for the SM or the ASM which are usually on the clock. Quit taking your agression out on the poor game advisor or senior game advisor because they dont know nearly as much the managers do. ...PS- if you ever have the pleasure of coming across Troy, the district manager, I think hes an ass...but he isnt bad at his job, he'll also bend over backwards to please a customer. Hes the guy jacked up on energy drinks, cant miss him. read more

My favorite game stop store ever! I was helped by Jett. Awesome dude, extremely helpful and professional. I was also helped by Mike, also extremely friendly and helpful. Great customer service. They both made my night. -Trevor read more

I would give them 10 stars if I could!! The store always has stock, the staff is seriously the best. They are so professional, personal and all of the above. Like I wish I could come in and be friends with them! They are very knowledgeable on the items they sell and they know just how to answer the questions I have. Awesome store, used to live by it, and now I go out of my way to come to it, rather than the store closer to me! read more

GameStop - So many games!!! - Video Game Stores Near Me - San Diego, California

Unbelievable that I can wait in a 20 minute line, with 1 cashier and 1 manager when only two people are in front of me. Not once got addressed about the wait. Not once did they address the miniature line anarchy that began. Manager was "handling" a problem with another customer that could of easily been done on the side to help other customers rather than having a 20 minute wait for 2 pops. To make matters worse the cashier then proceeded to make inappropriate comments toward my girlfriend about liking her hair and "noticing her when we came in" both comments made her extremely uncomfortable. Never had this experience before but will never be back and we will be filing a complaint with corporate about the comments. read more

Just not a good Gamestop. The service sucks, the selection is bad and it's always crowded.

I stopped in on my lunch break to pick up a surprise gift for my boyfriend. I went online and reserved a dual shock 4 in magma red for pick up. I walked in and was greeted right away. My item was held at the front register and Nate helped me find a joystick cover for my boyfriend's worn out dual shock controller. He recommended a set that he personally uses. He also took the time to talk about items that were coming out for fall out, pop dolls and gave some great recommendations for gaming head phones for the PS4. Great customer service at this location. I got everything I needed and more with time to spare on my lunch break. Coming back here for future gifts and items for myself at this location. read more

GameStop - He loved the controller and thumb covers! - Video Game Stores Near Me - San Diego, California

Awesome experience there today. Went in and employees were nice and courteous. Got what I wanted plus an extra item and membership renewal for the sweet deals. Will come back again. read more

GameStop - amiibo trio pack was available when I arrived after 9am. No line, no people waiting = sweet deal. - Video Game Stores Near Me - San Diego, California

Sebastian is awesome!!!!! Such a nice helpful guy amazing attitude great customer service. I have had mixed experiences at GameStop in the past but at this location I was blown away by the professionalism and passion for games along with a very relaxed demeanor! 100% will be back!!!! read more

I just wanted to say that tonight Sebastian and Eloina hit a customer service home run! Elonia was super helpful on the phone telling us about the game we were looking for. Sebastian was all about making sure we got the right game and explaining about the insurance for our used game. Its our regular game shop and the customer service keeps us coming back. read more

Located in the Mission Valley Mall. Your typical GS with all the games you can buy - used or new. Don't bother trading in your games for store credit - you will get jipped. read more

Great customer service!!! Talk to Sebastian he was great in helping us pick stuff for new gamers and he knew about new games and the old ones. He was great and ideas and what we can gift to different ages and he is all about Xbox but am sure he will help out with anything in the store I loved the customer service here. read more

The guy behind the counter, Sean, is obnoxious. My husband came in And decided to buy a used copy of an older Mortal Kombat game. Sean finally stops talking to the person in front of us and it is our time to check out. He looks at my husband like he is crazy and asks why my husband is buying this old game when the new version just came out. My husband politely says he should play through it before he gets the next one. Instead of checking us out Sean decides to try to embarrass my husband into wanting to buy the new game, saying the older game basically sucks, there's no story to it, it's not an exciting game, and if he wants to play Mortal Kombat the new one is really the only way to go. He even goes so far as to making a stand there and wait while unlocks A drawer and gets out a copy of the new one for my husband to buy. My husband has not given any indication that he has changed his mind and wants to buy this new game. My husband again has to say no, I don't want to buy that copy, this is what I'm trying to buy. Sean again tells him that he's making a mistake and that the game has no storyline and it isn't very fun. It's a good thing my husband has more patience than I do because I would have told Sean that at this point I didn't want to buy either of the games. This guy doesn't understand the difference between up selling and turning off customers completely. He better get a hold of it or else find a new job because we definitely wouldn't want to go back into his store again. read more