I tired to return a game that I purchased there new, and they would not return it even though I was within 30 days with my receipt and the game was never opened, and still in the shrink wrap. They said their policy had changed and they only will do returns up to 7 days. This is what their policy is for used games, but new games are able to be returned to 30 days. We tried to explain this to them and they refused to listen. We showed them the receipt that showed we had 30 days to return with their policy on this, and they still refused. We got the manager there, and she was also saying they would not return anything after 7 days.
DO NOT PURCHASE FROM THIS STORE! THEY DON'T FOLLOW THEIR CORPORATE POLICIES ON GAME RETURNS.
I'm not sure if all 3 employees were having a bad day or that it was less than 30 minutes from when the store closed and they audited the registers and didn't want to have to do extra paperwork on a return, but either way they were rude and would not abide by the company policy. We were going to buy a PC game there, but decided to purchase it at Best Buy across the street instead because of this. read more