Foremost, this is a zero rating review. Yelp does not allow reviews without a star. If anything that star should go to Stephanie associate ID:436960.
My wife and I decided to stop by on April 28, 2016 at 8:18pm with the goal of purchasing a couple games like any other day.
We rarely go to the same gamestop or video game store given that we travel quite a bit, either in the states or overseas so we weren't prepared for representative Mark.
We had the great displeasure of stopping by last night at this location and encountering an immature narcissistic representative named Mark with abysmal customer service and not a single fiber of professionalism.
We were unpleasantly taken back when he bluntly and randomly insulted, ignore and laughed at us when we inquired about any game. Somehow, he blame porn usage on our PS4 console for the long download time-frames of new game installs not knowing that our console is new.
We have never met previously, our console is factory new, in a box and not even configured given we use PS3 for our travels. I tried to understand his assumption by asking how he came to such speculation which in return he stated, "what don't you understand English? Do I need to speak in Spanish to you? ".
I have never encountered such racial profiling and discrimination. Period. I speak three languages, English been my native language. My wife is Irish, clearly it was not a language barrier.
A representative named Stephanie witness everything as it unfold and tried to defuse Mark by ignoring his statements and requesting us to check out on her side of the counter to distance Mark from us.
We politely informed Mark the way he carries himself is not professional and he should not talk to any customer that way. Which he awkwardly laugh off not understanding the severity of the issue. Rep. Stephanie did a great job and tried to mend our visit. She was courteous, listened and professional.
We will be submitting this to www.TellGameStop.com and would like to request to meet with the store manager for a firm dual party understanding of the events that transpired.
Witness and recordings of clear violation of U.S. Code Title 42, Chapter 21 -- Civil Rights.
Feedback ID:35689222-32533576. read more