besides one employee that was very nice, this was one of the worst customer service experiences I have had. As a customer I found out about behind the scenes drama between the owners. not professional of the shop. they had a product to engrave for weeks and I was called the day I was supposed to pick it up asking, "what do you want done?" and found the price was astronomically outrageous . then I settle for a different service whoch they had for another two weeks and I had to reach out to ensure it would get done. Plus they did patches for my unit. They were bad quality, not sewn well, and colors were not correct. do not recommend. read more

i had a great ex. I brought in an idea and they were so helpful getting it to print. I was called a few time to make sure it was what I wanted and they sent me a picture before the final product. I will be going back for my future need. I got two mugs personalized and again I loved it. read more

Super professional and friendly. High quality work, I've had several things made here and they did an awesome job. I brought a frame in that was messed up and broken from another shop and they fixed it for me, re-enforced the backings and mattitng and installed new glass for free. They take pride in their work and it shows. They care about their customers and are one of the best shops I've used in my career 10/10 recommend to all Service members read more

I regret the day I selected this place to make the award we needed. The company wanted to frame a guidon for the outgoing CO. Communication with them was terrible. It took them over a month and a half to get the award done. We ended up receiving the award after the ceremony. To top it all the frame was slightly damaged. We paid about $280 for this fiasco. My suggestion is that if you can wait few months and can locally pick up what you ordered then this place should be fine. Otherwise look somewhere else. read more

Diana's Flags & Guidons - Damaged frame - Hobby Shops Near Me - Killeen, Texas

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I was super impressed with the professionalism of this store. We reached out to them when the vendor we were trying to work with was continuously delayed and unresponsive and the difference was night and day. They answered emails quickly and phone calls by the second ring. We had a bulk order of coins for our battalion and they worked with the design we provided and then helped us improve it at no cost when a change was requested. I love our coins and so does the BC. All that and at a price less than the other place. We will definitely be using them again in the future. And I am going back soon to get an award for Chief. read more

Too expensive compared to the store right opposite to them. I got a quote for 165 plus tax, but the other store did it for 120. FYI, I am not comparing the quality as I didn't use Diana's service. read more

Picked up a guidon plaque for my Chaplain today $100+, it was a saying that meant a lot to all of us. Before leaving the shop, we made sure that if there was any question to give us a call.. Well that didn't happen. A simple word was misspelled an "A" looked like a "U". The word was Soar and was spelled Sour (are you kidding me!) "They will SOUR!! on wings like eagles.. They brought and threw the paper on the plaque and pointed the paper out showed us that the A looked like a U and didnt even consider fixing it (Definitely had a attitude). This was all done but the rude gentleman at the front desk who didn't even greet us or nothing, He told the young lady in the back who actually greeted us to sit down and he had it (little awkward). I will not use or recommend Diana's to anyone in my unit. I really wish you made this right. From what I saw this is not a Soldier friendly business. read more

Got my order on time and it was perfect! I've already recommended them to several colleagues. Great work guys!

A1 service all the way around. I have had plenty of work done there over the past couple months and I must say I am honestly impressed with all of their work. The turn around time is spot on and it's coupled with great customer service. They even help me square away my mask I had for the COVID19 issue. We certainly recommended and will definitely do business with them in the future. read more

Had three plaques made here for two lieutenants and a First Sergeant. Great quality and relatively short turn around for plaques. Nice staff and reasonably priced. read more

They did an excellent job on our framed awards. They made consideration for a last-minute order and were very prompt. Highly recommend!

Outstanding customer service, reasonable prices, and high quality products. We ordered our battalion coins at Diana's and they came out perfect. read more

This is the most popular shop for military related gifts. They have great retirement, ETS, pr PCS awards. I am very pleased as both a customer and recipient. Their plaques are very professional. I've also been impressed by the framed items and custom nameplates. The customer service is excellent. Production time varies with the complexity of the item but its reasonable and efficient. read more

By far, THE BEST awards, plaques, woodwork, engraving, YOU NAME IT. Always friendly service. Willing to help and accomplish last minute tasks ON TIME. Knowledgable, experienced, and expedient. I will always recommend this place to others and will continue to use their SUPERB services. read more

Superb customer service and a flair for understanding the customer's needs before she herself realized them. This was my first order for a farewell gift since PCSing here...and I absolutely will be a repeat customer! read more

Two thumbs up! My husband and I have ordered many plaques/guidons from Diana's Flags and Guidons for Change of Commands and award ceremonies. We have received the best products at the best price from this place. Not to mention their turn around time is fast. The people are very nice and have great customer service. Highly recommend! read more

Continue to get outstanding service and products. I have been getting plaques here for over 3 years and Spencer and his team have never let me down. read more

Great service with great quality. Customer service insured it got to our destination in a extremely fast manner. Will recommend to anyone.

This has been the absolute worst waste of time I have ever spent on attempting to get a guidon made for a soldier in Afghanistan before he arrives back to the states. After several weeks of calling the store during business hours and no less than 6 Emails I have only been answered 'once' by phone where I was 'assured' that I would receive a phone call back in 30 minutes, of course it never happened and they failed to take my future calls. If we were closer in proximity we would have gone in the store personally but that should not be the only solution available. If you are going to have a phone number listed and Email listed then you better utilize them dang it. Thanks to this company we are a month behind schedule in our plans to plan a ceremony for a soldier. read more