Store has definitely gone downhill over the years. Stock has gotten worse and pre owned prices on retro items are way too over priced. Not a fan of some of the staff either. They never acknowledge you when you go in. And most of them are all just awkward.... Especially the one with the unkempt one with the neckbeard, he is very creepy and kind of just stares. Made it very uncomfortable. Avoid him if you choose to shop here... Was also lied to in regards to their PS5 controller warranty. Staff member told me I can swap for a new one when my current one broke. Got stick drift, came to change it and was told by tge aforementioned creep that I can only do it for used product. So was basically lied to so somebody could get brownie points for shift. lol Thanks for the $15 scam gamestop. Please support local gamestores. If youre in Vegas, I recommend Retro City Games, Pink Gorilla and Wii Play. While they might not get the newest product, they all sell at good prices and all have good staff lol. read more

Blonde Haired associate with gauges was limiting how many controllers people could trade in! He also seen us standing in line waiting to do our trade and told us that the cut off was at 7pm when they close at 9pm we called another gamestop and we were told something different your associate needs to be better informed on any type of trade in promotions definitely wont be going back to that location absolutely ridiculous!!!! read more

My husband and I really like this GameStop because it's close to the house and the staff is all really knowledgeable and friendly. The people that work there are very well-informed and usually able to answer all my questions. They are also on the pulse about upcoming game releases. The selection is your standard GameStop fare and the store is the size you'd be expect. Also the shopping plaza isn't too busy so this is easy to get in and out of. Parking is a breeze since it's further away from the grocery store. Even though I live close to a few GameStop's in the area, this is my preferred one. read more

Mitsy was super helpful! I was told the collectable item sold with the game was delayed a week ago.... So I have been waiting for a whole week to get those buttons when they came in. Mitsy was completely understanding and gave me a holiday Mario item for the trouble! Wow what a treat for a collector Whoohoo! The pins and buttons are a real deal for an extra value that comes with one of my favorite childhood games. I always love the service that this location provides! Sincerely, Another GameStop fan forever read more

GameStop - Video Game Stores Near Me - Henderson, Nevada

Jesse was very professional and helpful! Welcomed us when we walked in and asked if we needed assistance, which we were looking for a specific preowned game, which he immediately searched for and collected for us. He was very patient since we had a game to trade in and since they were having a buy 2 preowned games get one for free sale, my son ended up picking out 2 more games. Great business practice, while also being the perfect customer service specialist! read more

The place is always good and I find what I or my kids need and want the only complaint I have is the changing hours of operation. It was 10-7 then 11-6 sometimes it's 12 - 8 just pick a regular schedule please read more

CUSTOMER SERVICE is usually very good here but the reason I'm giving it only a coupl stars is that the hours of operation always seem to be inaccurate listing online. I arrive on Sunday (ONLINE SAYS opening time 11am ) and the guy tells me that they don't open until noon. I guess i have to start calling everytime to make sure they are open. Gamestop needs to fix this ASAP. read more

GameStop - Video Game Stores Near Me - Henderson, Nevada

Went in yesterday for the first time. Clean, organized, and in stock store. Customer service was on point and helpful. Will continue to give them my buisness. read more

Update on the last review: talked to PlayStation and it looks like the blue ray reader in my PS4 is broken. PS4 was working great until I got madden 22 from this GameStop. So now I have a broken PlayStation (won't play ANY games) and it's going to cost me 100 bucks to get my PlayStation fixed. Thanks GameStop! You ruined my PlayStation! Stay away! They will say you broken games that destroy your system and then when you tell them about it they will go "sorry bro". Go elsewhere. Don't shop here unless you want your system broken. read more

My nephew visiting from Hawaii wanted to buy a game, im glad this store was right around the corner and the game he wanted was available, kept him busy during his visit read more

We can't update our store hours??? Came here expecting it to be open at 11am on Sunday and when I pulled up there was a sign saying not opening till 12pm. Would have been better to have online hours reflect store hours. read more

I've always enjoyed coming to game stop. Well that's because I like video games. Game stop always has a good selection of games to choose from and the people working here are usually pretty nice and knowledgeable. In the past I've sold games to game stop and I've always felt that I've been ripped off but the convenience made it ok. Now days I don't sell the games or systems to anyone. Games nowadays have a high replay factor. I wish I kept my old systems. That being said I do like and almost exclusively by used games. It's a budget friendly way to enjoy what I like. read more

I've only ever had good experiences at this GameStop. I've had great conversations and everything is always a breeze. I was reading some of the other reviews and as a former customer service worker i can say that most of these complaints just sound like entitled customers who feel that these people are standing there getting paid to say hi and bye to you like they're your best friends or something. The employees are very nice and i've even managed to make friends with some of the employees. This location deserves better ratings. I've been coming here for years and never once been disappointed. read more

I've gone in a few times and every time the employee named Aron has been extremely helpful and would also answer every question I had. Definitely would come back to receive this great customer service because other game-stops the workers feel like they don't want to be there. read more

I was on this side of town and happened to stop in here for a wired Xbox controller so I can use it for pc. I was not greeted when I entered, just stared down. I asked one of the cashiers for assistance getting my controller due to it being locked up and he did not seem very thrilled. Once I got my controller I browsed around the store for a bit and made my way over to check out. I was then waiting in front of the cashier with Nobody in front of me for about 5 minutes. He was too busy texting to ring me up. After my purchase was made I didn't even get a farewell from any of the team members. I will not be coming back to this location and wouldn't recommend coming to this one due to the lack in customer service. read more

GameStop - Video Game Stores Near Me - Henderson, Nevada

They stole 287$ from me!! Bought Cyberpunk 2077 collectors edition on 6/22 and never got it!! And they made you spend extra money on delivery read more

Came in to buy Pokémon, they claimed to only have enough stock for the preorders I go down the street to Best Buy and the shelves were filled with it. GameStop sucks!!!!!! read more

I was promised $100 trade in credit for my 500GB PS4 when I purchased a PS5. I went in a week later to trade in and was offered $48. What a rip off. They sell these for $250-$300 in store. read more

EDIT: Boy things have changed at this Game Stop. The girl who used to seem so bothered by customers has left, and the employees at this location are wonderful. Don't want to say names, but "C" is a particularly helpful and friendly young lady, customer service has improved 10-fold here. I am changing my review from 2 stars to 4 stars - I would give 5 if they had what I was looking for more often, but like I said, "C" is very helpful in trying to accommodate and satisfy her customers. OLD: With very few exceptions, the employees at this particular location of GameStop tend towards rudeness. I've been coming to this store for many years, and I always get either an unenthusiastic greeting or none at all. When you ask for something you get the impression you're bothering them, and god forbid you should call to ask a question you get even less help and more attitude. I wish someone would come in and clean this place up, teach the staff about customer service, and product and promotion knowledge. This place is weak. read more

Came here today with the husband to sell back some games in hopes of pre ordering the new COD Black Ops and I was seriously shocked. (This is totally nothing against the service or the employees working here because the only woman on staff for the day was seriously holding it down!) He brought four+ games to sell back all of which I know we had to have at least paid $50-$60 for when they came out. For all the games he was only given $17.00?!? Now this must be normal because he didn't act surprised. I almost fell over with shock. Talk about a complete scam!! To pay $60.00 for an Xbox One game and get mere pennies back for it in comparison seriously blows my mind. I know for a fact you could sell those games online for at least $20-$30 a pop. And I looked around and saw that they're pre owned games were selling for around $30-$35!! Talk about making a killing you get $60.00 from me when it comes out offer me $5.00 to sell it back and sell it to some poor fool for a $25.00 mark up?! I'm obviously in the wrong business maybe I should buy a GameStop. read more

I've definitely stopped by this store several times since it's the closest one to my house. Oddly enough, they usually carry what I need even though it's a smaller, slower location. Service has always been decent here. More often than not there's a strange odor in the store... Not quite sure what that's about. This store definitely gets a lot of families stopping by due to its family-friendly location, though, so be prepared for many, many kids at any given time. (Well, at least in the evenings.) read more

I have been coming to this location for years. Staff is always friendly and willing to give any suggestions for anything i have a question for. If you haven't tried this place out then give it a shot read more

Worst experience I have ever had at a GameStop. Only came in to buy a PlayStation network gift card for $10, cashier almost denied my sale because I asked if I could pay a couple dollars in quarters. (Not the full amount) but I asked "would you totally hate me if I used some quarters?" Thinking of course she wouldn't mind money is money. She rudely responded "Uh kinda yeah" while tossing her hands on the table as if I ruined her day. I said "oh okay then" and then used the $20 I had. I didn't expect such an attitude over some quarters but it was extremely embarrassing and I won't be going back to this game stop. I'm not sure if the girl in the front was just having a bad day or not but I don't see how you can almost deny a customer over a couple dollars in quarters. It's not like I was paying in pennies. Just trying to lighten my wallet a little bit... So rude, so embarrassing and I will not be going back. read more

we bought a refurbished ps5 and it's been glitching a lot. but because it's past a month they won't help at all. note to self and to anyone out there reading this: do NOT trust them with their refurbished game stations. several friends have said they also had bad experiences. waste of money. read more

This place is the best place to go for all your gaming needs. Danielle is so sweet and helpful, absolutely amazing. She went way above and beyond to help me with my request. Go see Danielle, she is an amazing person. They have just about everything for gamers! read more

GameStop - Video Game Stores Near Me - Henderson, Nevada

This is such a chill gamestop, everyone's really friendly and always working hard. Customer service is awesome. The manager is such a cool person and the employees are so funny. Helped me out a lot, will definitely be returning =] read more

GameStop - Video Game Stores Near Me - Henderson, Nevada

The staff doesn't know the product and is too busy pushing the rewards rather than focusing on questions from customers. Ironically, after my purchase, I received an email asking me to rate the service. I gave an honest answer, however, I received a response that my feedback did not meet gamestop's guidelines...ie: I didn't give a favorable review. The only reason I am giving this two stars is due to convenience. And, the question I asked pertained to a saga that included 5 games. I asked if all games were on the disc. The response was yes. The truth was no. read more

The store was fine but with 10 people waiting the cashier just talked and talked for 20' to the same couple covering life from DNA up to that very moment. With 20 other Game Stops around this one, I will never go back. read more

I visited this store on a Saturday at 5:00 PM. If you are like me and have about 45 extra minutes to waste, this may just be the GameStop for you. With only one partially functioning employee, you are bound to have all your needs met in a timely no nonsense manner. Checking out was a breeze, time flew by listening to the employee call every store in the Northern Hemisphere while making small talk with the 78 customers snaked around the cramped store. But it doesn't end there folks, your patience level will escalate to new heights when you are forced to listen to 5 minutes of worthless sales blabber, before you finally are presented with a six foot receipt. If you have no desire to get home, relax and play your game, this is definitely the store for you. read more

These guys will outright lie to you about the games you are buying to make a sale. Do not shop here.

Went yesterday to trade in some games and console the lady that helped me was helpful and helped me pick out the new console that would be best for me! read more

Great place to shop at for games and hardware. Danielle was very nice and helped me make a educated decision with my nephew's wii. I will be going here for my gaming needs! read more

This is basically my home GameStop store I go to every time I want to buy a game. I'm familiar with most of all the staff and they are really friendly. Every time I come into the store, they know me and greet me with a happy go lucky attitude. The games here are always what I'm looking for and if not, they're happy enough to look it up for me and pre-order it, or ask another store. read more

The line was out the door, because both female cashiers where busy conversating with the guys they were cashing out (took forever) when we finally reached the cashier she wasn't very nice, no smile and short with her answers. I was asked if I pre-ordered the new release, no, then asked if I had a membership, no, then a roll of the eyes happened and she finally reached under her register and pulled out the 65.00 game. I would recommend try being nice, if you don't enjoy your job, get a different one where you'll be happy while at work. read more

Located literally down the street from me with awesome hours. The staff is friendly and while We didn't interact a lot with them, they were still great during the checkout process. read more