These guys are always so super helpful each time I come in. There are a lot of great deals here, the warranties are worth their weight in gold if you have young ones using the equipment, my 9 year old seems to be a bit rough on his headsets and I never have trouble exchanging for a new pair under the warranty). They take trades on not only gaming equipment and games, but also broken electronics (old phones/tablets, even in disrepair) which is great to use towards trade of other items. I really appreciate the superb customer service each visit, and happy to come back time and again. read more

Good customer service team. The staff knows just how to approach their customers and is very friendly and knowledgeable. The store offers a variety of video games for all ages, novelties, and pop culture merchandise. It's a bit larger than the retail spaces at the malls. read more

When your trading in any device . do NOT reset it to factory they will tell you to go home and set it back up. the trading instructions on the app/website do NOT tell you not to restart to factory . But it does say to delete data what in my mind means to reset to factory. Very disappointed in the app instructions its supposed to save you trip and that did not save me a trip. Update: when we went back the person working the night shift I'm sorry I forgot your name but he was very friendly and helpful and apologize for the confusion and did agree that it is very confusing on the app that it says that. I know there is a lot of new people working here and they're not as friendly and helpful as it has been like the old staff that I don't see around anymore but it's nice to see that they still have some stuff that likes to help the customers. read more

This is one of the poorer Gamestop locations, one that, frankly I only go to because it's right next door to Noble. This branch has the same friendly and knowledgeable staff, the same occasional great deals, and the same forgiving store policies, but their selection is terrible. Their shelves always look like they've been raided by a marauding contingent of Vikings. Titles are out of order, most display cases are missing, and there's a lot of empty space. The sections for new titles fare slightly better than the sections for used ones, but not by much. The last time I went, I was looking for three major titles and I couldn't find a single one, new or used. Very frustrating. Sometimes the stock is better, but it's incredibly unreliable if you're looking for something specific. read more

Tuesday, November 8, 2011 I waited outside all night for this game to come out. I went into the store and bought the preorder. I was really excited to play this game as soon as it came out. I even got permission from my wife to take a few days off work and quality from her. She does love the quality time with me. But anyways, when I walked in that morning, they had the game waiting for me. This branch is always busy so I know it gets a little messy but they always have the game that I need. I really like this location because it is next to the Barnes where I can get a book and read while I wait in line. read more

I love this GameStop. I pass two gamestops that are closer to my house to go to this one. yeah, they get a little busy sometime, but its retail. I don't mind the wait because they do such a good job. What's that I need a Zoo Tycoon for a DS? They couldn't find it their store but found it 20 mins away. Is no one else in the store? Sales Associate will chat about WoW and how much its changed, and with did they have to mess with the Barrens?!? I have known associates who will go over games with me to make sure I'm getting something my 6year old will like and be able to play, not easy when he loves Dr. Who and Merlin. I try to hit them up when their slow, and if its busy they help me with a smile and go on to the next person. Actually scratch that, I try to go when its slow and Anders is working because even though I'm only in there was nice a month he remembers me, my mom, my kid and what we usually are looking for. There are no words for how much I love this GameStop which still has a PC section, small but more than the damn digital downloads only sections most of them have now. Also, have you tried the one in the mall? Just cause I'm a girl doesn't mean I don't play games. Not to diss Nobles but if I'm not looking at their cards they want nothing to do with me. And Best Buys its like pulling teeth to find anyone that knows anything about the games besides what written on the back of the box. And there's never anyone on the floor tbh. read more

Yes they are big chain store with a huge inventory, but the customer service is lacking. I went in the other day looking for an older DS game, which by the way looks as if they are phasing out DS. I was informed by the rep that they did not have it in stock but he could search the computer data base to see if they could find one for me, I thought that was nice, but the rep disappeared into the back of the store and when he came back he went right to doing check outs and did not even look or speak to me about the result of search for the game I was looking for. This sends a message of money before service. Will I go back maybe, but first I will go to the smaller, yet more customer oriented store that is just around the corner. read more