After researching to find a walking shoe that wouldn't kill my toes and be comfortable, I went to…read moreDick's on Coors. The shoe associate couldn't answer 1 of my questions, seemed to know nothing about their products, and kept looking up on a handheld , their stock on shoes "I" asked about telling me every time they were out of my size, a woman's 9??! Won't be back, I see their business model now "quantity not quality". Soooo , I went back to REI because they've never let me down. "Abel" was freaking amazing. I ended up trying the "Alta Sand W Olympus 6", zero drop shoes. Tried them today on a shorter walk-6miles uphill. No pain and my toes could spread out like they were designed to do. Thank you Abel and thank you as always REI-Abq location

Just came to DICKS accompanying a last minute Christmas shopper (my partner). I was helping search…read morefor a very specific item/ brand/ color/ style. Unfortunately, we found the item in every size except for the specific one we needed. Then, along came Annette! I asked for her assistance and she went looking in the back and came back with extras to replenish the sizing. Except, I missed the update when my partner mentioned it was a different version of the item that we needed. Annette patiently went looking for the new item in the back. When Annette returned, she realized it was a slightly different variation than she had meant to grab. Annette left and came back every single time with a smile and offering to help us find other items. DICKS, if you're reading this, I think Annette needs a raise and/or promotion. Her willingness to go above and beyond was way more than I'm used to. Thank you Annette! DISCLAIMER: I'm not related to Annette, I've never met her before, nor did she pay me. I'm simply in NM for the first time ever. Guess I'm used to the South and Northeast

You'd think that New Mexico would be awash in sporting goods stores, what with all of the outdoor…read moreactivities available, from skiing to great biking, mountain climbing, rafting, etc. Truth is, not so. You can find what you're looking for, but you'll have to look around. This Oshman's specialized in winter fun, and it's been my go-to for ski rentals over the years. If you're planning a day trip to Santa Fe to hit the slopes, rent your board, boots and skis here, they have a solid selection of well-maintained equipment and very, very fair rates. They also won't charge you for two days if you get 'em returned early the next day.

Awful people! We rushed to get to this store from the other side of town and arrived 20 minutes…read morebefore closing. They had all of the gates on the bars and windows and we're closing the doors when we arrived. All of the staff were leaving and notified us that because they were "shortstaffed and didn't want to stay open, they decided to close." I've been here multiple times before and the staff have been rude, disrespectful and should not be working inCustomer Service. Don't waste your time at the store.

Customer service is always terrible the few times I've gone. I try to avoid this location. They act…read morelike you're an inconvenience to them just by having a quick question.

After researching to find a walking shoe that wouldn't kill my toes and be comfortable, I went to…read moreDick's on Coors. The shoe associate couldn't answer 1 of my questions, seems to know nothing about their products, and kept looking up on a handheld stock on shoes "I" asked about telling me every time they were out of my size, a woman's 9??! So I went back to REI because they've never let me down. "Abel" was freaking amazing. I ended up trying the "Alta Sand W Olympus 6", zero drop shoes. Tried them today on a shorter walk-6miles uphill. No pain and my toes could spread out like they were designed to do. Thank you Abel and thank you as always REI-Abq location

I purchased a membership last year for R.E I they gave me a thirty dollar gift card. I did not…read moreknow that there was an expiration date on the gift card and I misunderstood when they explained to me. Anyway, I went in this afternoon to make a purchase.And the employee was kind enough to allow me to have a purchase discount in the same amount of the expired gift card. This store is always clean and has so much merchandise. In the very back of the store , there is a clearance rack , so be sure to check that out. All of the employees that I have had contact with have been professional and very friendly and accommodating. We will be back here for sure.

Be careful when picking up your gun from this store. My husband and I traveled from Santa Fe to…read moreAlbuquerque to pick up a shotgun he had ordered online and had sent here for pickup. Someone called him from a number that was very similar to the store number, but not the same. We got there a few minutes after the store opened and went to the back to the gun counter, checked in, and were helped right away. They went to look for the gun but couldn't find it, so they checked their computer and it showed that it hadn't been delivered yet, but would be there in two days. Great. We started to leave, but headed back to make sure they had my husband's correct info to contact him (because he hadn't gotten an email he was supposed to receive), and we decided to ask for the tracking number so that we could know for certain when it arrived. I looked up the tracking number and it showed the gun had been delivered two days prior--it was there somewhere. So we showed them, and they looked in the back for about fifteen minutes before someone emerged and told us they had found it on someone's desk. Whew! So then my husband filled out all his info for the background check and when that was all done we were told there was a seven day waiting period. Well, that goes against Federal law, but whatever. We came back 8 days later, when they called and said we could pick it up, and that went smoother, just took awhile to get helped. So moral of the story--check your tracking if they say they don't have your gun!

Walked in nice store lay out went to gun counter like anyone would when visiting bass pro stood at…read morethe counter 20 minutes with 3 people behind the counter and manager off to the side no customers traffic and it seem they lacked incentive on showing fire arms didn't care that there was someone actively trying to shop and look at fire arms even after having filled out that bs kiosk thing so don't do business if you don't wanna do business

I have used Charlie's for seven years. He has always provided quality work quickly and at a…read morereasonable price. This work has included repairing pistols, shotguns and rifles. Charlie treats me fairly, professionally while providing great service. Thank you, Charlie.

went to them due to the reviews and that they work on old revolvers. brought a 1948 K22 22 lr…read morerevolver that was out of time in 2 chambers and told them about the problem. told them it's a k22, charlie starts rapidly dry firing the gun 3 times before I can say "please stop doing that it's a rimfire". states the gun is in time. i show him the out of time 2 chambers and he says you are pulling the trigger too slow(which i was in order to check timing). he says there's nothing to fix. the problem is now there's peening on the cylinder from the firing pin strike and my firing pin is flattened from being dry fired without snap caps. this gun was in good condition for a 1948 gun and handled roughly with some damage after "inspection".

They had a descent selection of camping gear. Unlike some other Dicks that just sell clothing.read more

The sales lady was helping me in the sunglasses section of the store when a customer interrupted…read moreour conversation to announce she wanted to make a purchase. My sales lady abandoned me without saying a word . Another sales person helped my sales lady to make the sale. I'm standing there wondering what just happened. Why does it take 2 sales people to ring up a fishing pole? I was put off to say the least. I bought my sunglasses somewhere else.

Okay, I have been visiting this Sportsman's Warehouse outlet its opening on August 28, 2004 (and I…read morehave the giveaway coffee mug to prove it!), and they generally have a good selection of guns and ammo at decent (and sometimes great - watch for the sales) prices. It's worth signing up for their emails because you can stay ahead of the specials that way - however this can be injurious to your wallet. I just visited to select, buy and pick up a new heater and I want to make a point to thank both Lance and Ray at the gun counter - they were friendly in addition to being professional and their spirit made these visits nice. Sportsman's Warehouse doesn't get five stars only because they are so brutally understaffed at the gun counter - it simply takes a long time to get anything done because there aren't enough staff there to handle the amount of business they have going on. I'm sort of surprised that management doesn't address this, as I see people getting tired of waiting and walking out of the store every single time that I visit. Management, you're leaving money in their wallets: they came to spend it, and you don't have enough staff to take it - get with the program!

This a great place to find outdoor gear. The prices are high for the quality of the merchandise…read more The staff is friendly and helpful.

I love this store. The staff are extremely friendly and helpful. They are always happy to show you…read moresomething from one of the locked cases and give you recommendations. Nice to have them in the neighborhood. Their one day sales are fun you can get some stuff at extremely reasonable prices. Of course they also have the staples that you need from a sporting good store, football, soccer, weights, kayaks, hunting supplies, swimsuits sun protective shirts and a variety of other clothing. It's always nice to be able to get the things you need locally especially when you have great helpful knowledgeable staff there at the store. Thanks much for being there!!

Your typical Big 5 store; Not very "big" but jammed full of stuff. My daughter and I showed up…read moreearly on a weekday to buy a gift. The staffer up front was friendly enough, but he had no idea where the portable soccer goals were. He walked around looking for them, just as we would have if we had been unassisted. We followed him and found them together. Only one model was offered, but it was on sale and pretty good quality. A fairly easy purchase overall.

I went in to buy my son his first pair of football cleats. When I walked in there were 4 employees…read morestanding around the cash register talking. As I walked up I asked if they had cleats and the one talking could not stop for a second but another employee told me "they are back by the stairs". Didn't offer to help and just pointed. After looking around I left the store completely disgusted with their service. I was forced to return due to 2 other stores not having any in stock. I chose a pair of cleats and asked for football gloves. An employee tried to point in another direction and only agreed to show me when I asked if I could interrupt their conversation and have someone show me what gloves they had. Teen (or early 20s) employees should not be managed by another teen (or early 20s) individual. Learn what customer service is if you are going to be working retail. You are not paid to socialize! I would have rather spent my hard earned money elsewhere!

We went in to buy a pair of tennis shoes and a pair of hiking boots. We unloaded our granddaughter…read moreand went in in a hurry because my husband needed the restroom. As we walked in he asked the lady at the register where the restroom was, rudely, she replied, we do not have public restrooms, so we walked right back out, loaded the baby, and went home. We will never buy from Big 5 again. When we told our family members my son said he stopped shopping there for the exact same reason. To us it was more about not having a restroom accessible to customers but to get the rudeness as well was just that much more disappointing and upsetting. I will be sure to spread the experience.