This has been my "home" location for several years now. Staff is very helpful and nice, and pretty knowledgeable when it comes to answering questions. Of course being GameStop the workers are expected to offer you things you may or may not need (I.e. renewed memberships, preorders, etc.) but, again, that's just how the overall company operates. read more

Only giving a 1 star because 0 stars is not an option. I will never go to this location. My husband and I took our 5 year old into this location to get a new Wii sensor for the counsel that was given to him for his birthday. He had been waiting all week to get it. He was beyond excited. We get there and a gentleman immediately greeted us and asked if we needed anything. We explained we are looking for a Wii sensor, a controller and a few games. He took us to the section. As he was looking around fumbling to locate a sensor, my husband actually found one himself. The employee needed a key to get the sensor, he got it and said he'd have to keep it at the front counter. So then he came back and did the same for our controller. By this time my little boy was GLOWING. About 15 minutes after that, as we were looking at games... another female employee came up to ask if my name was Sherry. I said no, and thought that was odd, but didn't think much into it. So about 20 minutes after we found the sensor (only 5 minutes asking if I was sherry) our son picked out his games and we head up to pay, we were informed that a lady just called and put the sensor on hold so we would not be able to purchase it. As my husband and I stand there with our son, they tell us that we can go to the Howe road location or the Canton location. They said it is what it is, sorry for that. My husband and I were in shock and left. As we get to the car and are driving down the road... our son in the back seat is sobbing. We had been telling him all week that we'd get him his sensor Friday. I looked at my husband and said, this is NOT right, we have to go back. We go back to the store and ask to speak to a manager. Again the guy apologizes and tells us that he will call and reserve the sensor at the Howe Ave location. We explained that we shouldn't have to drive all the way to Cuyahoga Falls. That we were in the store and found the sensor way before the lady even called, the gentleman pulled it off the shelf for us, put it up at the counter and he still said well the lady called, you'll have to go somewhere else to get it. The manager began to blame the gentleman that helped us originally saying he was new and didn't know better. We explained it doesn't matter if he's new or not... that is just not how things should work. It should be first come first serve. Even if the lady called yesterday to reserve the sensor (which, they even said she JUST called) they did not pull it and it was on the shelf. Either way, they screwed up royally. We were there in person, found the sensor ourselves, asked for the sensor so that we could purchase it. The manager finally told us that he'd go in the back to look to see if he had another one. He did and charged us full price for it. We get it home and IT DOESN'T WORK! So yet again, here we are with our son's birthday wish shot down the drain. The manager went and got us a used, broken sensor just to get rid of us and got our son's hopes up once again only to be crushed again by negligence!!! Never in my life have I ever ran into this situation! Terrible!!!!!! read more

This place and the employees are great. I go in a few times a week to primarily get Funko Pop figures and the employees are always kind and helpful, attentive as well to every customer that walks in, it's great how most of them know how to be professional as well as casual when it comes to speaking with customers. read more

My wife went into the Arlington location to purchase a brand-new DS 3-D she was told that they did not have it in stock and no other stores have it so she went ahead and ordered it went out side within five minutes called another store and they had plenty in stock ..... she went back into the store to cancel the order they told her she would have to call a one 1-800 number she waited on the phone for over an hour and all they had to say to her sorry we process the order!!!! I called the corporate office myself and they would not allow me to talk to a manager or someone that spoke English stay clear of this place!!! The worst part of it I talk to Brooke the store manager she was very rude and unprofessional!!! read more

The guys in this Gamestop are awesome! I am the mom of two avid gamers, so needless to say, I spend a lot of time going to and from Gamestop and usually have no idea what it is I'm returning, exchanging or picking up. They are always so nice and helpful and never take advantage of the fact that most of the time, I'm clueless about the games and accessories. They always answer any questions I have and have never steered me in the wrong direction. Highly recommend these guys. Always pleasant!! read more