I preordered the collector's edition of Persona 5 Royale from this location but unfortunately, this store was closed because of the Corona outbreak. I don't blame them for shutting down but the problem is that not all locations were shut down but the higher-ups at Gamestop had completely bungled my pre-order. When they first shut down I attempted to call the customer support to find out what would happen to my preorder but their wait time was ridiculously long, I spent 8 hrs across three days on hold waiting to speak with someone. I also tried emailing but never got a response and they did not provide an option to leave a call back number so I had to spend the entire time with them on speaker while I waited. Once I finally spoke to someone they said they could not transfer my order to pick up at another store or just have it mailed to me and I was pretty much SOL until the Security location opens, whenever that will be.
2 days later I finally get a separate email from Gamestop addressing peoples pre-orders and essentially because I didn't finish making payments on my preorder then I might, extra emphasis on "might", receive another email from Gamestop with the option to receive the money I deposited in the form of a Gift Card and I can just order the product form their website. The problem with that is 1. At the time of writing this, its been 5 days and I still have not received that email and I have no idea if I will because again they said maybe I will get it and maybe I won't, and 2. even if I did get the gift card, the collector's edition is not available for online order. They also mention that I can try waiting until the Security location re-opens to get my pre-order but they cannot guarantee the collector's edition will be available. read more