I don't normally review places like this, but the customer service was really excellent. I was…read moregreeted by multiple people when I walked in. They were very helpful and I was in and out quickly. I did not buy shoes, but my wife wanted a gift certificate from this place which also tells me it has good quality shoes.

They literally sent me the USED and DIRTY Boots!!!…read more Buy your things elsewhere! Not sure what is going on with their quality control or their distribution center but I can not believe they sent me used boots! I bought a pair online recently and when I opened the box, the boots had mud all over the sole and the boots were full of creases! Now what? I gotta take time to return them, I need to go to a store and talk to someone....waste gas, and i won't be able to wear them when I intended to wear them

Will never return here again. Place is a mess. At 6 pm on a weekday, there was only one person…read moreworking the register and a line of 6 of us. Everyone in front of me was returning. Literally took me 20 mins to pay for a pair of sandals.

Came to pick up a shoe order. At one point there were four people behind the counter but only one…read moreperson seeing customers even as the line started to get long. Not sure what they were there for.

Bought a great pair of shoes there they are so comtable a must if your on your feet all dayread more

Came across this store when looking for comfort shoes for work. M work days are long - typically…read more12-14 hours which I'm on my feet majority of the time. I visited the store with intention to get help finding a suitable work shoes for my problem (flat foot, planter fasciitis, and small bunions) feet. Grayling warmly greeted me immediately as I entered. I informed him the purpose of my visit. First he measured my foot on a speciality digital foot machine. Then helped with picking out several pairs of shoes to try on. My options are limited due to restrictions we are allowed to wear with our company uniform. The ones he selected was perfect for comfort and meets company standards; however we both agreed they were basic but not stylish. Grayling was so patient and helpful during the lengthy time I was there trying to find something. He's super knowledgeable about feet and gave me a few helpful pointers to get the maximum comfort from my shoes. Wonderful first time experience and won't be the last. I was disappointed that I just didn't find anything that day cause I really wanted to purchase something from him. Highly recommend this location! Note - Grayling suggested checking out the Rockville location as they have more selections and stylish options due to the location. It was a totally opposite customer service experience. Didn't get her name but I believe she maybe the owner. Tall brown skin full figure mature women that was so RUDE. She refused to help me in selecting shoes or trying anything on. Only told me (in the most rude manner) " I can come back in two days cause they just got shipment but she's not putting it out, her husband will do it". With that kind of attitude she certainly WILL NOT get my business. I'll leave a review on her actual location to warn about going there.

My review is for an order pick up. I placed my order online…read morefor an Owala cup. I arrived to pick up my order and was directed to another area for online pickup. I gave the worker my name and they went to locate my order. They didn't verify anything else or ask for my ID. I was in and out in no time. Quick service.

Okay so I honestly would give this place a five star review if they only sold shoes because the…read morething is their athletic apparel when it comes to selection isn't great but everything was fine I mean a lot of their shoes were good price plus all of the workers are there and are just ready to help you.

The shoe salesperson had years of experience and was very helpful for me being a first-time…read morecustomer. The tennis shoes I purchased, which needed to fit my Orthotics, were expensive but that is pretty normal these days for quality Name brand shoes. I definitely would shop at this store again in the future.

GREAT quality shoes, staff are not so good. Feel you are imposing on them to do their jobs.read more

I am renaming DSW to become "Sneakerville USA!" When, you walk in the door, you can see 20, maybe…read moremore, rows of sneakers and running shoes. I mean it was hundreds of name brand sneakers to choose from. I was with my oldest granddaughter and this was our second stop for new shoes. She couldn't find a style she liked at the first store. Well, we had a moment of silence, JK, before looking up and down the rows of sneakers. She tried on several pairs and fell in love with the Reebok's. Now, I have to say that $85 dollars is the going rate for a pair of nice sneakers for a teenager. So, I think it was a good value. This is a clean and well organized store. The service we received was mostly at the checkout counter and that went smoothly. I am really happy to see the big smile on my granddaughter's face as she left with the shoes she loved.

Bre at checkout went out of her way to help me with my transaction. She was very kind and helpful…read moreand I never even had to ask.

Wheaton Mall is your classic, no-frills local mall--and honestly, it does exactly what it needs to…read moredo. They've got all the staples: JCPenneys, Costco, Macy's, Target, H&M, plus smaller stores like Five Below and Bed, Bath and Beyond. The food court is huge and continues to grow, with some older spots being replaced by newer options. I was first introduced to this mall in a pretty unconventional way--at a dance event hosted by Urban Dance Artistry. The space was large enough to host a big crowd and still allow for smaller performance pockets, which showed me how versatile the mall space actually is. As far as cleanliness goes, the mall itself is generally clean and bustling with a very diverse crowd, which I love to see. The only downside? The bathrooms could definitely use some attention. They can be messy and not the freshest-smelling at times. Although I do really like that they have a separate area for kids to wash their hands. I'm not much of a mall shopper these days, and a lot of the stores aren't necessarily places I'd go out of my way for. But as a parent? This place is gold. My son absolutely loves the play area. There's also a paid bounce house spot near it (which he thoroughly enjoyed), and they have the indoor train that rides through the mall--which is basically a core childhood memory waiting to happen. It's also a great spot for teens to meet up at. I love that they have a little photo booth to print out 4 pictures on a strip, very nostalgic vibes. It's also super convenient. The Wheaton train station is right there, but it's also a hub for a lot of buses, making public transit access incredibly easy. On top of that, you've got nearby restaurants, Party City, a grocery store, and plenty of other essentials within walking distance. There's even a CVS Pharmacy nearby. Overall, it's a solid, practical, family-friendly mall. Not luxury, not glamorous--but convenient, affordable, and full of things to do--especially if you have kids. Four stars from me.

Not a good mall. Low-end stores with the exception of macys, Costco and target. Even those stores…read moreare run down and poorly stocked. I'd skip this place. Feels like a mall you'd expect in a 3rd world, not dc Burbs.

A nice range of comfortable but stylish shoes. Service can be spotty. After two experiences of rude…read morestaff, I probably won't return to the Rockville location. Also, they are not cheap.

Imagine walking into a shoe store and after feedback to the sales person he identified multiple…read morepairs of shoes! I only tried on 7 pairs of shoes and bought 5 of them!! That is how amazing Joseph was. This is the first time in years that I found someone who could fit me into dress shoes and womens' sneakers (been having to buy mens).

I am pleased to say that I had a 5 star experience here at the Rockville Road Runner Sports, and it…read morewas all thanks to Nazar. I bought a pair of shoes a week earlier at the Road Runner in Arlington and came in to exchange them as they didn't have enough arch support for me. Nazar was able to find me some great stability running shoes. He also broke down the pricing for the VIP membership to me in a way that made it easy to understand. After looking at my receipt, Nazar noted that the Arlington branch hadn't included my military discount when I bought my first pair of shoes. He was able to rectify that. I'm very happy with the shoes, and was very pleased with the customer service I received from Nazar.

Buyer Beware of VIP Program! I bought shoes over five years…read moreago at Road Runner Sports in Rockville. They have a VIP program that charges your credit card $49.99 every year (oddly, I did not see this charge before 2024 so I can't say if I was charged this before but have confirmed for past two years). I wasn't aware of this $49.99 charge and have apparently been charged annually for the past five years. I learned this when I was able to scan for reoccurring charges on my card. I called the company in California and they would only give me $45 dollars back. Talk about a scam. Please check your credit card statements--seriously. Save yourself the money. What's more concerning is that the charges continued even after my credit card number changed, meaning they were able to update my card information on file under the disclosure agreement you sign when you join their program. P.S. Rent-A-Center does this same scam job as well. As I had the same issue when my appliance broke and had to rent something for my home. they did the same thing with their "VIP' program. Except theirs was monthly of $33!

Brought in skis for wax and sharpening, $40 and got them back 3days later. (sun&ski wanted to…read morecharge $99.) Friendly, knowledgeable ski techs.

Great store. Bad location. Had to stop my tesla and reverse when at the parking entrance by…read moreChipolte. Toll? Need to send me a text to my cell phone? I left---got lost in the one way streets---then pulled over in a warehouse to get my bearings. Then had the Tesla drive me back to the DOOM REI and face the parking charges and phone number... All to try on a pair of hiking shoes. This sucks! You need a new/old store---somewhere else---how about Rockville plaza or somewhere else close with a FREE parking lot. Lots of empty existing store fronts in the area. WTF. Oh yes the toxic dumpsters and port-a-potty's in the parking garage(s) on both sides of the street 20 feet from the front door are a nice touch. Ohhh the odor? Once inside I wish it was at RIO or somewhere else where I don't have to give my phone number to park.